How To Guides - VoIP.ms Wiki

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How To Guides

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Here you will find a diversified gathering of 'How To' Guides that can help you in getting started with VoIP.ms services.
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<div style="font-size: 2.8em; font-weight: 200; color: #1e293b; margin-bottom: 15px; letter-spacing: -2px;">How-To Guides</div>
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<div style="font-size: 1rem; color: #64748b; margin-bottom: 15px;">
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Step-by-step guides for getting things done with VoIP.ms.
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</div>
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== How to Create an Account ==
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<div style="font-size: 0.9rem; color: #94a3b8;">
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'''[https://wiki.voip.ms/article/Guide_g%C3%A9n%C3%A9ral 🇨🇦 Français]''' &nbsp;•&nbsp; '''[https://wiki.voip.ms/article/Gu%C3%ADa_General 🇲🇽 Español]'''
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</div>
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|}
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You can create an account for free. Just follow this link [https://www.voip.ms/signup.php Signup] and you will access the sign up page. Please enter the correct information required, to avoid delays, and click on submit. After signing up you will receive an email to confirm your email address and validate the account.
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__TOC__
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Remember to check in your Spam/Junk Mail folder to ensure you received the email, if not, contact VoIP.ms at [email protected] from the email on your account, doing this can also confirm your email address.
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= Getting Started =
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[[File:Signup11.jpg]]
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* '''[[Getting_Started|Full Getting Started Guide]]''' — Account setup, funding, DID, subaccount, and first call walkthrough
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* '''[[Getting_Started_for_Residential_Users|Getting Started — Residential]]''' — Setting up a home phone replacement
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* '''[[Getting_Started_for_Entrepreneurs_(1-2_Employees)|Getting Started — Solopreneurs (1–2 Employees)]]''' — Lightweight setup for individuals and micro-businesses
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* '''[[Getting_Started_for_Small_Businesses_(3-10_Employees)|Getting Started — Small Business (3–10 Employees)]]''' — Multi-line setup for small teams
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* '''[[Getting_Started_for_Growing_Businesses_(10%2B_Employees)|Getting Started — Growing Business (10+ Employees)]]''' — Larger deployments with queues, IVRs, and multiple locations
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* '''[[Reseller_Detailed_Guide|Getting Started — Resellers & MSPs]]''' — Reseller account setup, client management, and white-label options
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|}
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'''Once you have done this, have in mind what exactly you want to do with your service. When you log in for the first time it will be important to check the [[Account Settings]] so you can get familiar with the options offered to configure your line.'''
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= Account Management =
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== How To Add Funds ==
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* '''How to add funds''' — Go to [https://www.voip.ms/m/payment.php Finances → Add Funds]. Minimum deposit is $15 USD.
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* '''How to set up auto-replenish''' — Go to Finances → Automatic Billing to top up automatically when balance drops below a threshold.
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* '''How to check your balance and usage''' — Available on the [https://www.voip.ms/m/ Portal Home] and under Finances → Transaction History.
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* '''How to generate an invoice''' — See [[Generate_invoice|Generate Invoice]].
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* '''[[Calculating_my_expenses|How to calculate your expenses]]''' — Understand your monthly costs.
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* '''How to check a call rate''' — Visit the [https://www.voip.ms/m/rates/rates.php Rates section] in the portal. Search by country or phone number prefix. See [[Value_vs_Premium|Value vs. Premium routes]].
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* '''[[Account_Settings|How to configure account settings]]''' — Caller ID, restrictions, international calling, SIP password, and more.
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* '''[[Finances|How to manage finances]]''' — Payments, transaction history, and billing details.
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* '''[[Account_Verification|Account under review?]]''' — What to expect and what documents may be requested.
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|}
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In order to use VoIP.ms services for sending and receiving calls, you will need to add funds to your account. Please note this is a pre-paid service. The amount added will be reflected in the '''Account Balance'''. Please look for this option under the '''"Finances"''' link on the menu bar in your Customer Portal here [https://voip.ms/m/payment.php Add Funds].
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= Phone Numbers (DIDs) =
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[[File:addfunds.jpg]]
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* '''How to order a DID''' — Go to [https://www.voip.ms/m/dids.php DID Numbers → Order DIDs] and select your area code or country.
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* '''How to check if your number can be ported''' — Check at [https://voip.ms/m/didporting.php DID Numbers → DID Portability] in the portal, or contact [mailto:[email protected] [email protected]].
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* '''[[Porting_a_Number|How to port your number to VoIP.ms]]''' — Full guide to Local Number Portability (LNP).
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* '''[[Manage_DID|How to manage and configure a DID]]''' — Routing, POP, voicemail, failover, and DID settings.
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* '''How to route a DID to your device''' — Go to DID Numbers → Manage DIDs → Edit → Routing. Select your subaccount. Make sure the DID POP matches your registration server.
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* '''[[Changing_DID_Billing_Plan|How to change a DID billing plan]]''' — Switch between per-minute and flat-rate plans.
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* '''How to delete a DID''' — Go to DID Numbers → [https://voip.ms/m/didbilling.php DID Billing] and cancel. This cannot be reversed.
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* '''How to port your number out''' — Start the request with your new provider. Contact [mailto:[email protected] [email protected]] with questions.
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|}
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= Devices & Configuration =
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Adding funds is a simple procedure, click on Finances --> Add Funds in the customer portal.  Make a payment with any of the available payment options such as Credit Card or Paypal. The minimum amount to add is '''$25 USD'''. Contact VoIP.ms staff for the information needed to send a payment using Western Union or a Bank Wire.
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* '''[[Devices|How to configure a device or softphone]]''' — Hub for all ATA, IP phone, softphone, and PBX configuration guides.
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* '''[[Sub_Accounts|How to create a subaccount]]''' — Each device needs its own subaccount credentials.
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* '''[[Choosing_Server|How to choose the right server]]''' — Full server list with hostnames and IPs. Always match your DID's POP to your registration server.
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* '''How to check if your device is registered''' — Log in to the [https://www.voip.ms/m/ Portal Home] and scroll to the bottom.
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* '''[[Dialing_Codes|How to dial international numbers]]''' — Dialing codes and prefixes for all countries.
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* '''[[Dialing_Rules|How to configure dialing rules]]''' — Set up dial patterns on your device or PBX.
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* '''[[Caller_ID|How to set your outbound Caller ID]]''' — Configure in Account Settings (main account) or subaccount settings. Must be a valid 10-digit number for North America.
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* '''[[CallerID_Filtering|How to filter incoming Caller ID]]''' — Block or redirect calls based on caller ID.
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* '''[[Bulk_Import|How to bulk import configuration]]''' — Import multiple DID or subaccount settings at once.
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|}
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You can also monitor your existing account balance, to monitor your expenses please visit the following article: [[Calculating my expenses]]
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= Calling Features =
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Remember that with VoIP.ms, the inbound and outbound calls are charged separately. For example, if you take a US DID number (for receiving calls), the cost can be $0.99 a month and $0.01 per minute. All of your outbound calls will still be charged as per the [http://voip.ms/rates.php Termination Rates]. '''For example, calling a US48 number is $0.01 per minute.'''
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* '''[[Voicemail|How to set up voicemail]]''' — Create a voicemail box and assign it to your DID or subaccount.
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* '''[[Call_Forwarding|How to set up call forwarding]]''' — Forward calls to any external number or SIP address.
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* '''[[Digital_Receptionist_(IVR)|How to set up an IVR (auto-attendant)]]''' — Build a phone menu that routes callers to extensions, queues, or voicemail.
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* '''[[Ring_Groups|How to ring multiple devices from one number]]''' — Ring several devices simultaneously or in sequence.
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* '''[[Calling_Queues|How to set up a call queue]]''' — Route inbound calls to a pool of agents.
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* '''[[Time_Conditions|How to route calls based on time of day]]''' — Send calls to different destinations depending on business hours.
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* '''[[Call_Hunting|How to set up call hunting]]''' — Hunt through a list of numbers until someone answers.
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* '''[[Call_Parking|How to park a call]]''' — Park an active call and pick it up from another extension.
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* '''[[Call_Pickup|How to pick up a parked or ringing call]]''' — Retrieve calls from another extension.
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* '''[[Callback|How to set up a callback]]''' — Let callers trigger an outbound call back to themselves.
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* '''[[DISA|How to set up DISA]]''' — PIN-protected inbound dial tone for authorized outbound dialing.
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* '''[[E911|How to set up E911]]''' — Register a physical address for enhanced 911 service.
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* '''[[Call_Recording|How to enable call recording]]''' — Record inbound or outbound calls automatically or on-demand.
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* '''[[Call_Transcription|How to enable call transcription]]''' — Automatically transcribe recorded calls.
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* '''[[Custom_Music_on_Hold|How to set up music on hold]]''' — Upload custom audio for callers on hold or in a queue.
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* '''[[Busy_Lamp_Field|How to configure Busy Lamp Field (BLF)]]''' — Monitor extension status and enable one-touch call pickup.
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* '''[[SIP_URI|How to use SIP URIs]]''' — Route calls to or from any SIP address.
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|}
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== How to See if your Number is Portable to our Service ==
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= SMS & Messaging =
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There are several ways to see if your number is portable to our Network.  
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1) You can check if your number is portable to our service without signing up by checking here [http://www.voip.ms/portability.php Local DID Portability]  
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* '''[[SMS|How to enable and use SMS]]''' — Enable SMS on a DID, configure delivery, and send via portal, app, or API.
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* '''[[SMS|How to set up A2P / business SMS registration]]''' — 10DLC campaign registration for US business SMS. Contact [mailto:sms@voip.ms sms@voip.ms].
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* '''[[Virtual_Fax|How to set up virtual fax]]''' — Order and configure a fax number through the portal.
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* '''[[Audio_Conferencing|How to set up audio conferencing]]''' — Host multi-party conference calls.
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|}
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2) You can create an account for Free then after you login to your Customer Portal you can go to your Customer Portal> DID Numbers> DID Portability here [https://voip.ms/m/didporting.php DID Portability] and Click on the appropriate Check Availability Link.
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= Security =
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3) You can Join us in [https://livechat.boldchat.com/aid/2947277729005480016/bc.chat?cwdid=60236691424546376 Live Chat] and the technician on your chat can check for you.
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4) If you have multiple numbers to check you can send an email to support@voip.ms listing the complete numbers, you would like support to check for you, and they will promptly respond back to you on the portability of your numbers.
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* '''[[PBX_Security|How to secure your PBX]]''' — Best practices for preventing SIP fraud and unauthorized use.
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* '''[[General_Security|How to secure your VoIP.ms account]]''' — Account-level security settings and recommendations.
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* '''[[Call_Encryption_-_TLS/SRTP|How to enable call encryption (TLS/SRTP)]]''' — Encrypt SIP signaling and audio between your device and VoIP.ms servers.
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* '''[[Firewall|How to configure your firewall for VoIP]]''' — Port requirements and firewall settings for SIP and RTP.
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* '''How to restrict international calling''' — Go to Account Settings → Account Restrictions and set spending limits and call duration caps.
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* '''How to enable IP Authentication on a subaccount''' — Lock a subaccount to a specific IP address to prevent unauthorized registration.
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* '''[[TOTP_Authentication|How to enable two-factor authentication (TOTP)]]''' — Add 2FA to your portal login.
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|}
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== How to Check an Outbound Termination Rate / Per Minute Rate ==
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= Troubleshooting =
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You want to know how much you will pay when calling to a specific number? You need to visit the '''[https://voip.ms/m/rates/rates.php Rates Section]''' in the customer portal, and you have some fields that will make your search quicker:
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* '''[[Registration_issue|My device won't register]]''' — Credentials, servers, SIP ALG, firewall, 403 errors, intermittent drops.
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* '''[[Troubleshooting_Outgoing_Calls|My outbound calls aren't working]]''' — Diagnosing failed outbound calls.
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* '''[[DID_Troubleshooting|My incoming calls aren't arriving]]''' — DID routing, POP mismatch, and inbound troubleshooting.
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* '''[[Call_quality_issues|I have audio problems]]''' — One-way audio, echo, silence, codec issues.
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* '''[[Easy_Troubleshooting_Steps_for_Common_Networking_Issues_Impacting_VoIP_Telephony|Networking issues affecting VoIP]]''' — Common router, ISP, and network problems.
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* '''[[Diagnose_VoIP_Connectivity_Problems|How to diagnose VoIP connectivity problems]]''' — Step-by-step network diagnostics.
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* '''[[SMS|My SMS isn't working]]''' — Sending, receiving, carrier filtering, A2P registration.
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* '''How to use the echo test''' — Dial '''4443''' from any registered device. Free, no balance required. Confirms registration and two-way audio.
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* '''How to check your CDR for failed calls''' — Go to [https://www.voip.ms/m/main.php CDR and Reports]. If a failed call doesn't appear there, the issue is on your device or network side.
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|}
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= Microsoft Teams Integration =
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[[File:rates11.jpg]]
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* '''[[VoIP.ms_Teams_Connector|How to connect VoIP.ms to Microsoft Teams]]''' — The VoIP.ms Teams Connector for Direct Routing.
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* '''[[Anynode|How to use Anynode as an SBC for Teams]]''' — Session Border Controller for Teams Direct Routing.
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* '''[[Session_Border_Controllers|Session Border Controllers (SBCs)]]''' — Overview of SBC options for Teams and enterprise deployments.
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|}
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* '''Search country''' (make your search by looking at the different rates for a specific country in the termination list).
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= API & Automation =
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* '''Phone number prefix''' (look for a specific number, you will get the rate for the prefix that match the number).
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* [[Value vs Premium|Value & Premium]] (you can choose between Value and Premium route for the Canada, International & Toll free calls). The US route is only available on the Premium route with a rate of $0.01 (one cent) per minute.
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* '''[[API_Overview|How to get started with the VoIP.ms API]]''' — Authentication, endpoints, available methods, and code examples.
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* '''How to enable API access''' — Go to Main Menu → SOAP & REST/JSON API in the portal. Set an API password, enable access, and whitelist your IP.
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|}
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= Deep Dives & Learning =
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== How to Dial a Phone Number ==
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By default your account is set to the NANP Dialing Mode and you are considered as calling from USA or Canada no matter what Country you are in nor what Country your DID is for.
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In-depth articles on VoIP concepts and technology:
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You can check NANP country listing and more in depth assistance in calling a certain country from [http://www.howtocallabroad.com Here]
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* '''[[Deep_Dive_into_Codecs|Deep Dive into Codecs]]''' — How audio codecs work and which to choose.
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* '''[[Deep_Dive_into_Messaging|Deep Dive into Messaging]]''' — SMS, MMS, short codes, long codes, and A2P explained.
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* '''[[Deep_Dive_Into_PoE_Troubleshooting|Deep Dive into PoE Troubleshooting]]''' — Power over Ethernet issues affecting IP phones.
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* '''[[Deep_Dive_into_North_American_Numbering_Plan|Deep Dive into the North American Numbering Plan]]''' — How NANP numbers are structured.
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* '''[[Back_to_Basics,_What_is_VoIP_and_How_Does_it_Work%3F|Back to Basics — What is VoIP?]]'''
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* '''[[Back_to_Basics_-_What_is_an_ATA%3F|Back to Basics — What is an ATA?]]'''
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* '''[https://wiki.voip.ms/article/Back_to_Basics:_What_is_an_IP_Phone%3F Back to Basics — What is an IP Phone?]'''
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* '''[[Back_to_Basics_%E2%80%93_What_is_a_PBX%3F|Back to Basics — What is a PBX?]]'''
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* '''[[Back_to_Basics,_What_is_a_Softphone_and_How_to_Leverage_It%3F|Back to Basics — What is a Softphone?]]'''
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* '''[[Back-to-Basics:_What_Is_Communication_REST_API%3F|Back to Basics — What is a REST API?]]'''
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|}
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To Dial a NANP US or Canadian Number you can dial 1 + Area Code + 7 Digit Number
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[[Category:Guides]]
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To Dial an International Number you would Dial 011 + Country Code + Number
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To Dial Inums you will dial them as 011 + Number
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Please check your [https://voip.ms/m/settings.php Account Settings] >> Restrictions Tab to make sure you have International Enabled and your Allow Calls To Country List has the Country
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you want to call Enabled. Even if the Country is enabled in this Area please make sure it is not one of our Special Permission Countries [https://voip.ms/m/verification.php HERE]
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== How to Set up Voicemail ==
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Setting up Voicemail Mailbox(es) is simple if you follow this guideline.
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'''Step 1:''' Create your Voicemail Mailbox here Customer Portal>> DID Numbers>> [https://voip.ms/m/voicemail.php Voicemail]
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: Here is a Wiki Guide that explains all of the options: [[Voicemail]]
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'''Step 2:''' Assign the Voicemail Mailbox to your DID. After you have created your Voice Mail entry, you can assign it to any of your DIDs from your main portal. Please refer to DID Numbers -> [[Manage DID]] -> Edit DID -> Voicemail Field which is below the Additional Failovers option. 
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[[File:DID Voicemail.jpg]]
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Also under the same screen you can set the Dial Time Out (The maximum amount of time a call to your DID can stay in "Ringing State" before we cancel the call to
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no answer).  Please note that 30s equals to 6 rings so 1 ring for every 5 seconds.
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'''Step 3:''' If you would like to assign a Voicemail entry to your Main Account, please from your main portal refer to Main Menu -> [[Account Settings]] -> General -> Voicemail Associated to the Main Account.
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[[File:Mainvoicemail.jpg]]
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If you need to assign a Voicemail to a specific Subaccount, you need to go to the [[Sub Accounts]] Edit page, following the route, Subaccounts >> Manage Subaccounts >> Edit, from the menu tabs.
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You will see at the bottom of the page the "Internal Extension Voicemail" option. Here you can set it.
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[[File:Subvoicemail.jpg]]
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== How to Call Forward Your DID ==
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The First thing to do will be to Create a Call Forwarding in your Portal>> DID Numbers>> [https://www.voip.ms/m/callforwarding.php Call Forwarding]
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Once you have created and saved your Call Forward you will need to Route your DID Number to it. Please go to your Portal>> DID Numbers>> [https://www.voip.ms/m/managedid.php Manage DIDs]>> Edit DID (Paper with Pencil Icon)>> Routing>> Put Bullet Mark in Call Forwarding and then drop down the box to choose your preferred Call Forward and save.
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== How to Stop the Sipura ATA from Ringing at Registrations ==
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By default the Sipura does a 1/2 ring whenever it registers and the message waiting indicator MWI is on. You can control the frequency of this chirp by setting the registration interval in the Sipura's configuration for that phone. There are also configuration settings for controlling how the Sipura handles MWI (ring length, etc). You can turn this chirp off by going to the Voice -> User1 menu and scrolling to the bottom, change the MWI or VMWI setting to 0 — it will no longer chirp at re-registrations.
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== How to Delete a DID Number ==
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You can delete a DID number at any time in your Portal>> DID Numbers>> [https://voip.ms/m/didbilling.php DID Billing]  
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  Please be Careful when Deleting a DID Number because it may not be retrievable after you delete it.
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== Notes ==
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'''With us the INCOMING and OUTGOING calls are charged and handled SEPARATELY, the Incoming calls are charged depending on the plan of the DID
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'''and the outgoing calls will be charged always per minute depending on the termination of the calls
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Also note that it is not necessary to have a DID Number to start placing outgoing calls, a DID Number is meant to receive calls only and by registering correctly
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your device you can start receiving and making calls.
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'''In order to receive calls properly the registration server and the POP of the DID number must match, i.e. If your device/softphone is registered to dallas.voip.ms
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'''the POP of the DID must have the Point of Presense to Dallas as well.
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Latest revision as of 16:56, 13 March 2026

How-To Guides

Step-by-step guides for getting things done with VoIP.ms.

Contents


Getting Started

Account Management

Phone Numbers (DIDs)

Devices & Configuration

Calling Features

SMS & Messaging

Security

Troubleshooting

Microsoft Teams Integration

API & Automation

  • How to get started with the VoIP.ms API — Authentication, endpoints, available methods, and code examples.
  • How to enable API access — Go to Main Menu → SOAP & REST/JSON API in the portal. Set an API password, enable access, and whitelist your IP.

Deep Dives & Learning

In-depth articles on VoIP concepts and technology:

Retrieved from "https://wiki.voip.ms/article/How_To_Guides"
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