Features - VoIP.ms Wiki

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Features

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One of the benefits of having a VoIP.ms account is that not only do you get both origination and termination services, but VoIP.ms also offers a complete solution for your business or home by providing you with many options and features to make your life easier than ever. Most of the Features listed below are completely free with the service and you will not need to pay extra to have these awesome benefits. To fully understand each of these features, you can click on the the feature name to access the specific guide for each topic.


Feature Summary

2-Step Verification
2-Step Verification is an option that will add an extra layer of security to your account, preventing unauthorized login attempts.

24/7 Customer Support
If you need help or have any questions, our team of experts will be here to assist via our 24/7/365 Live Chat and Ticket system to reach a quick and efficient resolution.

2FA/TOTP
As your account security is a priority for us, we offer several options to secure it, including 2FA/TOTP compatible with your favorite Authenticator app.

3-Way Calling
Talk with two people at the same time with our 3-Way Calling feature. You can use this to add another person to your call, no matter who placed the first call.

A-Z International Calling
Keep in contact with friends and family members, even if you are miles apart. Call anywhere in the world with VoIP.ms!

API
With the VoIP.ms API, you can easily integrate VoIP.ms functionality on your website, intranet, extranet or customer portal.

Automatic Billing
Save time and prevent issues with our Automatic Billing feature, which will allow you to set a minimum balance amount threshold and an amount to deposit when it is reached.

Blacklist Numbers
Prevent unwanted callers from reaching you. With our robust filtering system, you can use wildcards to block calls from specific numbers to even whole area codes.

Blog
Our Blog is updated frequently with articles written by our experts to make your life easier with VoIP.ms. Never miss another feature update and learn tips to improve your quality of life!

Bring Your Own Device
You don't need a proprietary device to use the VoIP.ms service. Our service is compatible with any third party device or app that supports SIP or IAX2 protocols.

Burstable Virtual PRI
Never miss an incoming call! With Burstable Virtual PRI, any call that exceeds your simultaneous call limits will still reach its destination, preventing them from reaching a busy tone.

Busy Lamp Field (BLF)
A LED indicator on your device can let you know if another extension is currently available or in use on your phone system.

Call Conference
Our Call Conference feature allows several people to dial into your phone number to be bridged together in the same conversation. This includes a robust dashboard that allows you to control different aspects of the call in real time.

Call_Detail_Records
Obtain detailed information on all your incoming and outgoing calls. Filter them by billing, call type, and answered state. You can access all the calls from your account without any type of limitation on the original date.

Call Encryption SIP TLS/SRTP
Keep your information safe! This feature allows you to encrypt the communication between your device and our server.

Call Forwarding
With the Call Forwarding feature, you'll be able to redirect calls from your VoIP.ms number to another external number.

Call Hunting
Never miss another call! With Call Hunting you'll be able to have incoming calls ring on different destinations, one after another, until it's answered.

Call Parking
With our call parking feature, you and your team will be able to create parking lots where you can Put your current call on hold and initiate a second or put your current call on hold so you or anyone else from your team can pick up the call from another location.

Call Recording
Record both your incoming and outgoing calls and manage them directly through the Customer Portal. You'll also be able to download these recordings and/or send them to an email address.

Call Transcription
With this feature, all your voice calls can be transcribed to text format, and you may opt to receive them in your email inbox. You can either enable the transcription of all your calls or individually select which ones to transcribe.

Call Transfer
Direct any call to another destination after receiving them. You'll be able to make either blind transfers or attended transfers if your device supports them.

Callback
With this feature, you can set a number to be called to by our system, in order to receive a dial tone and place outgoing calls through VoIP.ms. This could be useful if you want to place a call and you are not at home or don't have a VoIP device readily available.

CallerID Filtering
With our robust filtering system, you can use wildcards to block or redirect calls from specific numbers, area codes or countries towards a specific destination.

Calling Queues
Manage your incoming calls and have your callers or customers wait on a line until an agent picks up the call with our Calling Queue feature.

ChannelPartner Program
VoIP.ms channel partners earn a decent recurring commission while avoiding to deal with the heavy burden of billing the customers themselves.

CNAM Updates
We can update your CallerID Name on the CNAM Database for your U.S.-based numbers, so your name or company name will appear correctly on outgoing calls.

Community Wiki
Visit our Wiki page, with hundreds of articles and guides to help you setup and fine-tune your VoIP.ms experience.

DID Portability
Keep your telephone number when switching from your current provider to us. We make it easy, the transition is as seamless as possible!

Directory Assistance
Our service allows Canadian customers to call 411 directory assistance for their area.

DISA
Direct Inward System Access (DISA) allows you to use our system for placing outgoing calls, even if you are far away from any device that is currently connected to our servers.

Do Not Disturb
Limit interruptions using the Do Not Disturb feature on compatible devices. This feature will reject any incoming calls until disabled.

E911
Our Enhanced 911 feature will tie a location to your 911 calls, so you can reach the desired dispatcher without inconveniences during an emergency.

Email Notifications
Get email alerts whenever one of your account's settings is changed, log in from a different browser, make an international call to a new destination for a first time and many more situations. VoIP.ms will let you know!

Foreign IP Guard
Keep your account safe and prevent login attempts coming from foreign IP addresses unless you authorize them first.

Free Calls Between Customers
Calls placed from VoIP.ms Customers to VoIP.ms numbers are always free, no matter where you are.

Free Porting
Bring your already existing number for no extra charge! We offer free porting across U.S. & Canada for Local & Toll-free DID Numbers.

Graphical Usage Reports
Use your VoIP analysis module to capture and analyze incoming and outgoing calls and graphically display analysis results in bar or pie charts.

HD Calling
HD Calling delivers a much better sound quality as compared to a typical voice phone call delivered on a landline through the world's analog circuit-switched phone network (PSTN).

Inbound CallerID
Know who's calling before you pick up the call. We will show the callerID of incoming calls on your device's screen, as well as on your Call Detail Records.

Incoming Calls Failover
Manipulate the flow of your calls deciding the destination a call will take if your number is busy, if the call is unanswered or if your device is unreachable.

Interactive Voice Response (IVR)
In a matter of a few clicks, create a simple filter and reduce the number of robocalls you receive.

Internal Extensions
Assign each of your extensions its own short number so you can make calls to them directly.

Invoice Generation
Generate an invoice to keep tabs on your spending and deposits within a certain amount of time.

IP Authentication and IAX Support
Our system allows you to connect your device not only through SIP registration but also using IP Authentication and the IAX Protocol.

IP Restriction
As your account security is a priority for us, we offer several options to secure it, including restricting the IP address that'll be used to make outgoing calls.

Limit Calls per Countries
Choose which countries your account will or won't be able to reach with our extensive destination security settings.

Low Balance Threshold Alerts
Receive an email when your balance gets below a certain amount of your choosing, so you know when it's time to add funds to your account.

Max. Calling Time
Restrict the length of outgoing your calls to avoid going over your spending limit.

Music on Hold
We offer several pleasant options to present your callers while they are put on hold during a call.

Outbound CallerID
Customize your CallerID! Show your DID Number as CallerID during outgoing calls, or any number that you own, such as your cellphone or landline number.

Phonebook
Make entries of your favorite numbers so you can reach them with a simple Speed Dial key. This is particularly useful to dial certain numbers on a regular basis!

POP Options
Obtain the best connectivity wherever you are. With over 60 servers to choose over the world, from North America to Europe, VoIP.ms has you covered wherever you are.

POP Restriction
As your account security is a priority for us, we offer several options to secure it, including restricting the servers that your account can initiate calls from.

Port Out PIN Number
Protect your number from being ported away without your authorization by placing a port out PIN Number on it. Any port out requests must include this PIN Number in order to be allowed. This option is available for the majority of our numbers in the United States.

Rate-per-minute Limit
Budget responsibly with our Rate-per-minute Limit, which will prevent your account from placing calls to destinations that exceed a per-minute rate of your choice.

Recordings
Upload your own Recordings and use them to customize your Voicemail as a greeting, or as your Digital Receptionist menus.

Referral Program
Love your VoIP.ms services? For every friend you refer, you both receive $10 in VoIP.ms credits! The more referrals you make, the more credits you earn!

Reseller Program
Our reseller program will allow you to sell our services at a customizable markup. Set your own rates, receive payments directly and even whitelabel your own customer portal with VoIP.ms!

Ring Groups
With our Ring Groups feature, you will be able to have incoming calls redirected to several destinations at once. This will allow a call to ring on up to 8 devices, and 4 forwarded numbers, all at the same time.

Self-serve Portal
Our Customer Portal brings you all of our features and options to the tips of your fingers. Make any change almost immediately with our feature-rich service!

Sequences
Create and send a series of digit tones as part of an IVR. This is specially useful, for example, to operate automatic door systems.

SIP URI
A SIP URI is similar to an e-mail address. Our system will allow you to place SIP to SIP calls using such schema.

SMPP
Send and receive a high volume of SMS messages through your own dedicated server with VoIP.ms. Short Message Peer to Peer (SMPP) feature

SMS/MMS Messaging Center
Receive text and multimedia messages on supported numbers. Read and reply either through our Customer Portal, or through your supported SIP Device and email.

Speed Dial
Make entries of your favorite numbers so you can reach them with a simple Speed Dial key. This is particularly useful to dial certain numbers on a regular basis.

Sub-accounts
Register multiple devices and configure them individually without extra cost using our Sub-accounts feature.

T.38 Fax
Send and receive faxes using a Fax Machine through an ATA with our Virtual Fax DID Numbers.

Time Conditions
Decide whenever you wish to receive calls or when to not be disturbed. No calls after 10PM? Solved.

Vanity Toll Free Numbers
We can help you obtain that catchy toll-free number that will work best with your brand.

Virtual Fax
Send and receive faxes through the Customer Portal or Email with our Virtual Fax DID Numbers.

Virtual PRI
Replace your conventional PRI and opt in for a more efficient and cost-effective solution. Our solution is entirely contractless and scales along with your growing needs.

Voicemail
Never miss another message with our Voicemail feature. This will allow you to set your own custom greeting so callers know when to reach you before leaving a voicemail.

Voicemail to E-mail
Receive voicemails to your e-mail address automatically and immediately once they are left by your callers.

Voicemail Transcription
Our system offers the option to transcribe your voicemails from audio to text, for ease of comprehension.


If you have more inquires regarding the Features, feel free to contact the support team via the Live Chat or the Ticket system.

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