Call Transcription - VoIP.ms Wiki

Call Transcription

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You will find bellow all the details in relation to VoIP.ms Call Transcription feature and how to configure it from your customer portal.


What is Call Transcription

Simply put, you can configure your account to start transcribing all voice communications into text. This will further help and facilitate reviewing a call you previously had without the need to listen to it while finding rapidly the required information.


Configuration on your account

You will find below the steps to configure it for your main account, sub account, your DID number and some more useful information.

Note that there is a charge of $0.05 per minute for transcribing your calls


How to Configure Call Transcription for Your Main Account

First, on enabling this setting for your main account will allow you to transcribe all outgoing calls placed from your main account. To proceed, head into your customer portal and then under Main Menu, Account Settings. Once there, head into General tab and you will find the option Call Transcription

There will be 5 settings available to you:

  • Transcribe: This is wether you wish to enable/disable the option.
  • Transcription Locale: This is the language you wish to transcribe to. Note that if your conversation takes place in a specific language, English for example, you need to select this option to the exact same language spoken.
  • Notification Email: This is the email address that your transcriptions will be heading to once fully transcribed.
  • Check to apply to all sub accounts: This setting is if you wish to apply the above parameters to all of your sub accounts.
  • Check to apply to all DIDs: This setting is if you wish to apply the above parameters to all of your DIDs.


CallTranscript1.png


Once you have enabled the option, you can proceed on pressing Apply. All of your calls placed from your main account will now be transcribed and the same for all of your sub accounts and incoming calls to your DIDs if you have selected to apply these settings to them as well.


How to Configure Call Transcription for Your Sub Account(s)

Head into Sub Accounts menu, Manage Sub Accounts and edit your desired sub account to have this feature configured.

You will find 3 options to configure:

  • Transcribe: This is wether you wish to enable/disable the option.
  • Transcription Locale: This is the language you wish to transcribe to. Note that if your conversation takes place in a specific language, English for example, you need to select this option to the exact same language spoken.
  • Notification Email: This is the email address that your transcriptions will be heading to once fully transcribed.


CallTranscript2.png


Once you have enabled the option, you can proceed on pressing Update Account. All of your calls placed from your sub account will now be transcribed.


How to Configure Call Transcription on Your DID Numbers

Head into DID Numbers menu, Manage DIDs and edit the DID you wish to enable this feature on. Then by scrolling down the page a bit, you will find the following 3 options:

  • Transcribe: This is wether you wish to enable/disable the option.
  • Transcription Locale: This is the language you wish to transcribe to. Note that if your conversation takes place in a specific language, English for example, you need to select this option to the exact same language spoken.
  • Notification Email: This is the email address that your transcriptions will be heading to once fully transcribed.


CallTranscript3.png


Once you have enabled the option, you can proceed on pressing Click here to apply changes. All of the calls received on this DID will now be transcribed.

Additional Details in Relation to Call Transcription

You can consult your call transcriptions directly from your call detail record by heading into CDR and Reports, Call Detail Records and then clicking on the green bubble.


CallTranscript4.png


If you have call recording enabled, You can also request a new transcription for specific calls under DID Numbers, Call Recordings.


CallTranscript5.png


There are 4 status in total

  • Blue icon: You can request to transcribe this specific recording.
  • Yellow icon:The transcription you have requested is currently processing.
  • Green icon: The transcription you have requested has been completed.
  • Red icon: There was an issue with your transcription.
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