Finances - VoIP.ms Wiki

Finances

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This guide will lead you across the Finances section of your customer portal, to learn and understand the different options available there.

Contents

Account Balance

Here you see your current balance, below at Incoming DID charges are listed the upcoming monthly fee charges. As per the image below, you see:

Account balance

In the sample you see that "Next 3 Days" and "Next 7 Days" shows the same amount, that doesn't mean it will be charged twice, it means that in the next 3 days that amount will be charged, but that is also included in the next 7 days. In other scenarios the amount can be different between them.

Add Funds

As the name describes it, this section is to add funds into your account. Adding funds is a simple procedure, you just need to click Finances --> Add Funds in the customer portal.

Add Funds

Make a payment with any of the available payment options such as Credit Card or Paypal, the minimum to add is $25 USD.

Contact VoIP.ms staff for the information needed to send a payment using Bank Wire if required.

Transaction History

In this section you can see the transactions of your account, unlike the CDR, it is not limited to 90 days. This menu shows only deposits, Monthly DID's charges, VFax and E911, it does not show "Communication charges" (incoming and outgoing charges.)

Transaction History

To use it:
1) Select the "From" date
2) Specifically pick the date, if you need, you can also change the "To" date
3) Click the "Show" button to generate the report.

Generate Invoice

Since VoIP.ms doesn't provide monthly bills, if you need one this is the option you need to use. To generate an invoice you need to select a date range and after that click on Get Invoice

Generate Invoice

To use it:
1) Select the "From" date
2) Specifically pick the date, if you need, you can also change the "To" date
3) Click the "Show" button to generate the report.

The difference with this one is that it will show "Communication Charges" which are the the charges for calls (incoming and outgoing depending on the case). It will also show CNAM Queries charges (which are made only if you enable "CNAM Lookup" in your DID number)

Invoice

Canadian Invoice

The Canadian Invoice is similar to Transaction History since it only shows deposits and monthly charges (This page doesn't show Communication charges)

Generate Canadian Invoice

To use it:
1) Select the "From" date
2) Specifically pick the date, if you need, you can also change the "To" date
3) Click the "Show" button to generate the report.

Canadian Invoice

The Canadian invoice also includes the Tax registration numbers and the details of the tax charges made. This is specially useful for Canadian Customers that need that specific information. This page doesn't show other charges.

DID Billing

This section provides you information about your DID's billing plan, rates, Next billing's date, change DID's billing plan and delete DID's from your account.

DID Billing


1.- DID's Rate center and number: Basic information of your DIDs, also shows the DID's note (if you set it) placing the mouse over the " i " icon.
2.- DID's billing information: Indicates if your DID is at per minute or flat rate plan and the monthly /per minute fee.
3.- The date when you ordered the DID and it's next billing date.
4.- By clicking on that icon you can switch between billing plans, this is doable once a month and some DID numbers (Like international or Toll Free numbers) are not available to change billing plan.
5.- The red X icon serves to delete the DID number from your account

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