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DISA

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What is DISA ?


Direct Inward System Access (DISA) allows you to use our system for placing outgoing calls, event if you are far away from any device where you are registering your account or sub account. In this case you just would need to dial to your DID number and to provide a 4-digit PIN number, then you can dial out to any number in the world under our termination rates.


Contents


Blog Article

Direct Inward System Access (DISA)

Setup DISA

How you can create a DISA entry


1) Please login on the customer portal, then go to DID numbers -> DISA. There you will see this:

DISAMenu.png


2) Once you click on the button "Add DISA" you will see this:

DISAFields.png


- DISA Name: Here you can enter the name which best describes this entry.

- DISA PIN: It is a 4-digit number that you will need to provide in order to get dial tone.

- Digit Timeout: The maximum amount of time( in seconds ) our system will wait between digits.

- CallerID Number Override: Here you can set the number you want people to receive when you dial out from DISA.


3) Once you enter all this information, you would need to click on the button "Save" to see DISA entry in this way:

DISAList.png

Where you can use a DISA entry


You can use a DISA entry for:

1) Routing your DID number.

2) Pointing one extension of a Digital Receptionist ( IVR ).

3) Setting as destination into a Time Condition, or

4) Routing a call according to what you set on the CallerID Filtering.

IMPORTANT NOTE : From DISA you can dial out to any number, including a Speed Dial Entry you have created in your Phone  
 book. For example:  *75XX and then press the pound key (#) or simply wait for the duration of the "Digit Time-out", and our system will 
place the call.
After you enter your PIN Number and get the Dial Tone on a phone please just dial your number and wait for the call to initiate. 
Do not hit your call button on the phone this may result in the call going over your other Provider's Network.

How calls will be billed using DISA?


The cost of these calls will depend on the billing plan of your DID number (per minute or flat rate), the destination of the outgoing call and the time of the call. For example:

1) If you have a DID number under per minute plan with a rate for the incoming of $0.009 (per minute) and this number is routed to DISA, when someone calls and places an outgoing call for 1 minute to a Canadian number the cost will be:

A -> $0.009 + $0.0052 = $0.0142 [value routing], or

B -> $0.009 + $0.009 = $0.018 [premium routing].

2) If you have a DID number under flat rate plan with a rate for incoming of $0.00 (per minute) and this number is routed to DISA, when someone calls and places an outgoing call for 1 minute to a Canadian number the cost will be:

C -> $0.00 + $0.0052 = $0.0052 [value routing], or

D -> $0.00 + $0.009 = $0.009 [premium routing].


DISA using the Reseller Interface

The feature is available for your client through the Reseller interface. You must enable this feature in your package in order to give them the ability to leverage this.

Go under the navigation bar on [Reseller] then click on [Manage Rates & Packages]

DISA Reseller 1.png

Click on the Edit button to edit your package, or click on [Create a new package] to create a new one.

DISA Reseller 2.png

Go under the [Reseller System Configuration] Tab, and on the section "Type of configuration" select: [Package Configuration],

DISA Reseller 3.png

Then scroll down and find the feature "DISA", and enable it.

DISA Reseller 4.png


1) To add a DISA entry for your client, or to help your client adding one. Go under the [Services] at the left navigation bar, then on [DISA]

DISA Add.png


2) Click on the tab Add new DISA and enter a Name and a 4-digits PIN. You can also set the other settings if necessairy.

DISA Add2.png

3) Complete the form and click the [Save DISA] button.

When your DISA is created, you will be able to select it as a routing option, such as DID Routing, Failover, IVR, Time Condition etc.

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