Audacity
From VoIP.ms Wiki
Audacity is a free, third-party open-source audio editing tool, useful in creating recordings for upload to the system.
These recordings, once uploaded, may be used as announcements in IVRs, calling queues, failover options or be used as a destination to which to route a DID number.
- IMPORTANT: The sound file must be a non-compressed Windows .WAV sound file (extension .wav) with the format: PCM, 8kHz, 16 bits and Mono.
- The recordings cannot be used for your Voicemail Custom Greeting, please refer to our Voicemail page for how to set this properly.
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Download and installation
Audacity is available for Windows, Linux PC and Macintosh computers; it may be downloaded freely at http://audacity.sourceforge.net/download/windows
Most Linux distributions include Audacity, which can be installed automatically from the package manager (usually "apt-get install audacity" or "yum install audacity").
Recording
- Select File → New
- Select an input source (such as a microphone)
- Adjust the recording levels using the microphone volume control at the top of the screen
- Press "record" and record your message
- Press "stop".
Your recorded audio is now ready to be edited or saved.
Editing
Export and upload
To save your recording in non-compressed Windows .WAV sound file (extension .wav) with the format: PCM, 8kHz, 16 bits and Mono:
- From the pull-down menu at the upper-left corner of the individual audio track, select "Mono"
- From the "Project Rate (Hz)" pull-down box at the lower-left corner of the screen, select "8000"
- From the "File → Export" menu item, select "WAV (Microsoft) signed 16-bit PCM" in the pull-down box above the "Save" button
- Give your new .wav recording a descriptive name and click "Save"
To upload a recording, login to the customer portal and go to DID numbers → Recordings.
- Name: you can set the name you want to identify this recording
- File: here you need to select the recording you want to upload on your account.
- Upload: click on this to start uploading procedure.
When you upload a new recording, the system can take up to 60 seconds to propagate this recording to all VoIP servers. It will not be playable until this process is complete. See Recordings for more information on using recordings once they have been uploaded to the system.
