VoIP.ms PBX
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<div style="font-size: 1.1em; font-weight: 500; color: #b91c1c; margin-bottom: 15px;">'''What is VoIP.ms PBX?'''</div> | <div style="font-size: 1.1em; font-weight: 500; color: #b91c1c; margin-bottom: 15px;">'''What is VoIP.ms PBX?'''</div> | ||
| - | VoIP.ms | + | VoIP.ms offers a complete PBX directly in the customer portal at no additional cost. Incoming calls arrive on a DID, pass through your configured routing (eg. an IVR, ring group, queue, time condition, or voicemail) and reach the right device or destination. No server to manage, no software to install. |
Prefer to run your own PBX software? See [[PBXs]] for third-party options including Asterisk, FreePBX, and 3CX. | Prefer to run your own PBX software? See [[PBXs]] for third-party options including Asterisk, FreePBX, and 3CX. | ||
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* [[Ring_Groups|'''Ring Groups''']] — Ring multiple devices simultaneously or in sequence. | * [[Ring_Groups|'''Ring Groups''']] — Ring multiple devices simultaneously or in sequence. | ||
* [[Calling_Queues|'''Call Queues''']] — Queue incoming calls and distribute them to available agents. | * [[Calling_Queues|'''Call Queues''']] — Queue incoming calls and distribute them to available agents. | ||
| - | * [[Time_Conditions|'''Time Conditions''']] — Route calls differently based on time of day | + | * [[Time_Conditions|'''Time Conditions''']] — Route calls differently based on time of day or day of week. |
* [[Call_Forwarding|'''Call Forwarding''']] — Forward a DID to an external number or SIP address. | * [[Call_Forwarding|'''Call Forwarding''']] — Forward a DID to an external number or SIP address. | ||
* [[Callback|'''Callback''']] — Let callers trigger an outbound call back to themselves through VoIP.ms. | * [[Callback|'''Callback''']] — Let callers trigger an outbound call back to themselves through VoIP.ms. | ||
* [[DISA|'''DISA''']] — PIN-protected inbound dial tone for authorized outbound dialing through your account. | * [[DISA|'''DISA''']] — PIN-protected inbound dial tone for authorized outbound dialing through your account. | ||
| + | * [[Recordings|'''Announcements''']] — Play a pre-recorded message to callers, then optionally disconnect. | ||
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* [[Sub_Accounts|'''Subaccounts''']] — Each subaccount is a set of device credentials. Assign an internal extension number to allow devices on the same server to call each other directly. | * [[Sub_Accounts|'''Subaccounts''']] — Each subaccount is a set of device credentials. Assign an internal extension number to allow devices on the same server to call each other directly. | ||
* [[SIP_URI|'''SIP URI''']] — Route calls to or from any SIP address without using a traditional phone number. | * [[SIP_URI|'''SIP URI''']] — Route calls to or from any SIP address without using a traditional phone number. | ||
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* [[Voicemail|'''Voicemail''']] — Hosted voicemail with voicemail-to-email delivery and optional transcription. | * [[Voicemail|'''Voicemail''']] — Hosted voicemail with voicemail-to-email delivery and optional transcription. | ||
| - | * [[SMS|'''SMS / Text Messaging''']] — Send and receive SMS on eligible DIDs | + | * [[SMS|'''SMS / Text Messaging''']] — Send and receive SMS and MMS on eligible DIDs. |
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* [[Call_Recording|'''Call Recording''']] — Record inbound and/or outbound calls. Recordings are stored in the portal and can be downloaded or emailed. | * [[Call_Recording|'''Call Recording''']] — Record inbound and/or outbound calls. Recordings are stored in the portal and can be downloaded or emailed. | ||
* [[Call_Detail_Records|'''Call Detail Records (CDR)''']] — Full call log with filters for date, disposition, type, account, and billing. | * [[Call_Detail_Records|'''Call Detail Records (CDR)''']] — Full call log with filters for date, disposition, type, account, and billing. | ||
| - | * [[ | + | * [[Custom_Music_on_Hold|'''Music on Hold''']] — Upload custom audio for callers on hold or waiting in a queue. |
* [[Call Parking|'''Call Parking''']] — Park a call and pick it up from another extension. | * [[Call Parking|'''Call Parking''']] — Park a call and pick it up from another extension. | ||
| - | * [[ | + | * [[Getting_Started#Outgoing_Caller_ID_number|'''Caller ID''']] — Configure the outbound number shown when extensions place calls. |
| - | * [[ | + | * [[Emergency_Services|'''Emergency Services (eg. 911)''']] — Register a physical address for emergency services on your DIDs. |
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Revision as of 19:25, 5 March 2026
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VoIP.ms PBX
Hosted cloud PBX, built into the VoIP.ms portal. |
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What is VoIP.ms PBX?
VoIP.ms offers a complete PBX directly in the customer portal at no additional cost. Incoming calls arrive on a DID, pass through your configured routing (eg. an IVR, ring group, queue, time condition, or voicemail) and reach the right device or destination. No server to manage, no software to install. Prefer to run your own PBX software? See PBXs for third-party options including Asterisk, FreePBX, and 3CX. |
Contents |
Call Routing
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Extensions
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Voicemail & Messaging
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Call Management
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Deployments
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VoIP.ms supports deployments across multiple sites, offices, or tenants. Each location or client can have its own DIDs, subaccounts, IVRs, voicemail boxes, and call routing — all under a single VoIP.ms account.
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Security
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