Primeros Pasos

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[quality revision]

[draft revision]

Revision as of 18:36, 3 August 2011 (view source) Albert (Talk | contribs) (→Primer acceso al Portal del Cliente) ← Older edit		Revision as of 17:28, 19 August 2011 (view source) Eric.voip.ms (Talk | contribs) Newer edit →
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-	Este es un articulo para orientarlo en sus inicios utilizando los servicios de [http://voip.ms Voip.ms] .	+	This guide will help you to start using your [http://voip.ms Voip.ms] account and its features, depending on the needs from your business or personal use. A recently created account can be related with a lot of questions, most of those questions can be answered by the Support staff via Live chat or Ticket system, however the information here is intended to make easier your first contact with VoIP.
-	Una vez creada una cuenta surgen ciertas preguntas al registrarse la primera vez. Algunas de estas cuestiones pueden ser contestadas por el equipo de soporte a través del Chat en Vivo o mediante el sistema de tickets( el cual se contacta en la direccion de correo: [email protected] ). También puede encontrar información valiosa de la tecnología VoIP haciendo búsquedas en foros o sitios web.	+	== Create your account ==
-	== Creando una cuenta ==	+	You can create an account for free, just follow this link [https://www.voip.ms/signup.php Signup], you will access the sign up page, please enter the information required and click on submit. After signing up you will receive an email to confirm your email address and validate the account.
-	Crear una cuenta es totalmente Gratuito. No es necesario proveer información acerca de su tarjeta de credito para abrir una cuenta. Simplemente visite [https://www.voip.ms/signup.php signup page] y complete la información solicitada. Después de crear una cuenta ésta deberá ser activada al hacer click en la liga que se recibe en el correo de activación.
-	La contraseña de su cuenta principal será la misma que usted usará para ingresar al portal del cliente, sin embargo podrá cambiarla después	+	Remember to check on your spam box to ensure you received the email, if not, contact VoIP.ms at support@voip.ms
-	desde la sección de configuración de la cuenta.	+
-	== Primer acceso al Portal del Cliente ==
-	La primera vez que usted ingresa a [https://www.voip.ms/m/login.php log in] es posible que se sienta algo abrumado por la gran cantidad de opciones de menú disponibles. No se preocupe... en cuanto usted tenga más tiempo para explorar el portal del cliente se sentirá mas familiarizado con la forma en que trabaja el sistema.	+	[[File:Signup11.jpg]]
-	La sección '''Portal Home'''( la primera página que usted ve al ingresar al portal del cliente ) le muestra información general importante de su cuenta, como el numero de su cuenta principal. Su numero de cuenta SIP es el nombre de usuario que puede ingresar para obtener registro en su dispositivo ATA o software phone.	+	'''Once you have done this, have in mind what is exactly you want to do with your account. When you log in for the first time will be important to check the [http://wiki.voip.ms/article/Account_Settings Account Settings] so you can get familiar with the options offered to configure your line.'''
		+	== Adding Funds ==
-	== Creando una Sub Cuenta (Opcional) ==	+	In order to use VoIP.ms services for sending and receiving calls, you will need to add funds to your account, note this is a pre-paid service, the amount added will be reflected in the '''Account Balance''', look for this option at the '''"Finances"''' link in the customer portal.
-	Usted solamente necesitará crear subcuentas si necesita recibir o enviar llamadas desde más de un dispositivo simultáneamente. Si por ejemplo usted usa su cuenta en su oficina, y al irse a casa cierra su software, entonces usted puede seguir usando la misma cuenta/subcuenta una vez que haya llegado a su casa, pues no está intentando registrar la misma cuenta/subcuenta en dos lugares al mismo tiempo.
-	No existen cargos por crear sub cuentas. Desde el menu principal usted podrá crear una sub cuenta en la opcion Sub accounts -> create a sub account. Ahi deberá ingresar los diferentes campos requeridos y guardar estos cambios, de la misma forma usted podrá crear todas las sub cuentas que necesite.	+	[[File:addfunds.jpg]]
-	'''Nota Importante: El usuario SIP de sus sub cuentas es diferente al usuario SIP de su cuenta principal. Por ejemplo: el usuario SIP de su'''
-	''cuenta principal es 100000, entonces el usuario de una sub cuenta podria ser asi 100000_1.''
-	En caso de que no pudiera conectar su ATA / telefono IP /Soft phone a una de sus subcuentas, lo primero que debe hacer es revisar bien estos detalles.	+	Adding funds is a simple procedure, click on Finances --> Add Funds in the customer portal.  Make a payment with any of the available payment options such Credit Card or Paypal, the minimum to add is '''$25 USD'''. Contact VoIP.ms staff for the information needed to send a payment using Western Union or Bank Wire.
-	A manera de prueba, si usted registra 2 dispositivos diferentes utilizando 2 diferentes sub cuentas, entonces usted podra realizar llamadas internas gratuitas entre ellas. En este case deberá asegurarse de registrar ambas sub cuentas al mismo servidor, posteriormente utilizando el número de extension interno de cada sub cuenta usted deberia ser capaz de realizar llamadas de una sub cuenta hacia la otra, tome en cuenta que estas llamadas son completamente gratis.
-	Es posible confirmar el status de cada una de sus cuentas o sub cuentas desde la seccion Portal home -> main menu > registration status.	+	You can monitor your existing account balance, to monitor your expenses please visit the following article [http://wiki.voip.ms/article/Calculating_my_expenses calculate my expenses]
-	== Por que querría un Sub Cuenta? ==
-	Una de las razones por las cuales es recomendable utilizar Sub Cuentas es para recibir llamadas entrantes via SIP URI desde otros dispositivos o proveedores VoIP.	+	Remember that with VoIP.ms, the inbound and outbound calls are charged separately. For example, if you take a US DID number (for receiving calls), the cost can be $0.99 a month and $0.01 per minute. And all your outbound will still be charged as per the [http://voip.ms/rates.php Termination Rates]. '''For example, calling a US48 number is $0.0105 per minute.'''
-	También puede usar las sub cuentas para tener comunicación con otras ubicaciones, no importa si estas se encuentras incluso en otros continentes, utilizando los numero de extensión internos estas llamadas serian gratuitas.	+	== Outgoing calls ==
-	Pensándolo de esta forma, basicamente tu puedes considerar a las sub cuentas como extensiones para poder utilizar diferentes dispositivos en tu red VoIP.	+	If you intend to use VoIP.ms services for the purpose of making calls, you will need first a '''device or softphone''' to do this, you can use any type of software or device (unlocked) which support '''SIP or IAX2''' protocols. Including free softphones such as X-lite, free open source PBX Asterisk, Voxalot, Trixbox distribution, VoIP ata's and VoIP phones, Hardware CISCO VoIP switches etc. Basically, any hardware or software that support one of the 2 protocols offered.
-	Estas son solo algunas de las razones por las cuales utilizar las sub Cuentas.
-	== Agregando Fondos ==	+	When you define what is the equipment you will use with the service, you need to configure it using the credentials provided when creating the account. You will receive an '''Account number ID''' that consist of six digits (e.g. 100000), along with this you have a password used when creating the account (you can change this password later in your Account Settings). The additional information missing now is the VoIP.ms server we will use to register, for that will be recommendable to send a ping to [http://wiki.voip.ms/article/Choosing_Server choose a server] so you can have an idea about which server to use. Try to use the one with the less latency (lower ping), or the one closer to your geographical location.
-	Para poder utilizar los diversos servicios (sacar llamadas y comprar un número DID para recibirlas) es necesario agregar fondos sucifientes en su cuenta, usted podrá realizar ésto desde el portal del cliente en la  opción Finances -> Add Funds. Ahi podrá observar las diferentes opciones de pago disponibles como son: PayPal, Credit Card, Ban Wire y Western Union. Tome en cuenta que la cantidad mínima para realizar un depósito es de 25 USD. Al ser VoIP.ms un servicio prepagado, usted podrá notar como los fondos en su cuenta van disminuyendo conforme son pagados los diversos servicios, es posible obtener detalle de cada movimiento desde la opcion Finances -> Generate Invoice.
-	== Obteniendo un número DID ==	+	[[File:Info11.jpg]]
-	El siguiente punto a revisar seria el ordenar un numero DID, este es un numero normal como el de una linea local, es decir un numero DID puede ser alcanzado desde cualquier teléfono normal( sea linea local, celular o desde otro proveedor VoIP ).
-	Usted solamente necesita comprar un número DID si necesita recibir llamadas entrantes de un número perteneciente a una ciudad específica. Si sólo desea usar su cuenta para marcar (llamadas salientes) entonces no necesita comprar un DID, y es suficiente con que su cuenta tenga fondos para que le permita sacar llamadas.	+	Refer also to the [http://wiki.voip.ms/article/Devices configurations samples] here on the Wiki to find specific instructions for your equipment.
-	Desde el portal del cliente, usted podrá checar los listados de números disponibles, esta información está en la opcion DID numbers -> order DID, ahi se puede seleccionar entre las diferentes opciones como son: números locales, números Toll Free, números geográficos, Números Virtuales, iNum.
-	Si usted lo desea, el personal de Voip.ms podría confirmar si su DID se puede actualizar en la base de datos de CNAM o para el Directory Listings, cada solicitud implica los costos correspondientes( para mayor información no dude en contactar al personal de soporte de VoIP.ms ), por ejemplo si usted actualizará su número en la base de datos de CNAM, cuando usted realice una llamada pasando este número el proveedor que maneje la llamada podría hacer una búsqueda para mostrar también su nombre a la persona que recibe finalmente la llamada.	+	Once registered first dial '''4443''' for "echo test" this tool is useful to test the quality of your line since is the only number you can call without adding funds. After doing this, you are ready to add funds and call to the desired destinations, remember to check the Termination rates inside the customer portal, so you can get a better idea about the [http://wiki.voip.ms/article/Service_Cost service cost].
-	Otra ventaja de disponer de un numero DID es que este puede ser utilizado como una dirección SIP URI en la cual usted también pueda recibir llamadas entrantes, por ejemplo si su numero DID es 5555554444 la dirección SIP URI de su numero será: [email protected]. (Sólo aplica para números geográficos de EEUU y Canadá)	+	== Incoming calls ==
-	Al disponer de un número DID en su cuenta, usted puede decidir hacia dónde rutear estas llamadas entrantes, por ejemplo: hacia su cuenta principal, hacia una sub cuenta, hacia un numero externo, hacia correo de voz, etc	+	To receive calls with VoIP.ms, you will need a '''DID number''' which works just as any regular telephone number used for receiving incoming calls, you can still receive calls via [http://wiki.voip.ms/article/SIP_URI Sip Uri] using a [http://wiki.voip.ms/article/Sub_Accounts sub account], but for use most of the features included in the portal, will be necessary to get a DID number for the incoming calls and different options offered for this scenario.
-	== Llamadas Salientes ==
-	Voip.ms le ofrece la posibilidad de realizar sus llamadas salientes mediante la ruta value o la ruta premium, sean locales, Internacionales o hacia numeros Toll Free . Es recomendable probar ambas rutas para determinar cuál funcionará mejor para usted. Antes de realizar una llamada a cualquier destino es posible saber el costo por minuto de acuerdo a la ruta en la opcion rates -> check rates online, ahi puede proporcionar el pais o el numero para obtener esta información.	+	You have different options to get a DID number, since local US & Canadian numbers to International or Toll free numbers. You will find also some interesting alternatives such as Virtual numbers or iNUMs. Refer to DID Numbers >> Order DID in the customer portal and pick the number that suits best for your needs.
-	== Conclusión ==
-	Esperamos que este articulo les sea de utilidad para iniciarse en el mundo de VoIP.ms. No duden en realizar sus aportaciones a este articulo.	+	[[File:did11.jpg]]
		+
		+
		+	Once you have a DID Number you can see it in your portal, listed under DID Numbers >> [http://wiki.voip.ms/article/Manage_DID Manage DID(s)]. In this section you will have different options to configure for your number. The first recommended test is to route it to '''System >> Echo test''', to make sure you received a number that is properly working.
		+
		+
		+	You can find different options for the Routing of your number:
		+
		+
		+	* Main or [http://wiki.voip.ms/article/Sub_Accounts sub account] (this basically means you can route your number to a device or equipment previously configured).
		+
		+	* [http://wiki.voip.ms/article/Digital_Receptionist_(IVR) IVR (digital receptionist)] this is useful to handle your calls at your business and direct the callers to a specific department.
		+
		+	* [http://wiki.voip.ms/article/Calling_Queues Calling queue] (members that can login and answer your calls).
		+
		+	* [http://wiki.voip.ms/article/Time_Conditions Time conditions] (specify different routes for your numbers depending the time of the day).
		+
		+	* [http://wiki.voip.ms/article/Call_Forwarding Call forwarding] (route your calls to an external number such a landline or cellphone number).
		+
		+	* [http://wiki.voip.ms/article/SIP_URI Sip Uri], to call another person or company via SIP.
		+
		+	* [http://wiki.voip.ms/article/Ring_Groups Ring group] (you have different devices registered, using different sub accounts, you can route one number to all of them with this feature).
		+
		+	* [http://wiki.voip.ms/article/Recordings Recordings], play a simple message for people to hear when calling your number.
		+
		+	* [http://wiki.voip.ms/article/Callback Call back], (you can use for example your cellphone to make calls via VoIP.ms service).
		+
		+	* [http://wiki.voip.ms/article/DISA DISA] (works similar to call back but instead you have to enter a PIN number first).
		+
		+	* [http://wiki.voip.ms/article/Voicemail Voicemail] (give people calling you an option to leave a message, so you can contact them later).
		+
		+	* '''System (Used for echo test and other responses, such a busy tone or message for unwanted calls).'''
		+
		+	== Sub Accounts ==
		+
		+	Most VoIP.ms users that recently created an account, can probably have questions regarding [http://wiki.voip.ms/article/Sub_Accounts sub accounts], for what are they and what is the benefit to create them?
		+
		+
		+	[[File:sub11.jpg]]
		+
		+
		+	With VoIP.ms you have the possibility to register more than one device (e.g. softphone or system) '''simultaneously''', this can be achieved by using the '''sub accounts''' feature. Or maybe you wish to create sub accounts to hand to your relatives/friends, so they can use the VoIP.ms service to place and receive calls.
		+
		+	You can create as many sub accounts as you need, depending on how many devices you want to register at the same time. Please keep in mind that you do not need sub accounts if your devices are not logged in simultaneously. (For instance, you wouldn't need sub accounts if you use your main account at your PC at home, then turn the PC off, and log in from work and use a software phone, since the accounts are not registered to the server at the same time.)
		+
		+
		+	Registering multiple devices only with the main account is not recommendable since can cause some connectivity issues.
		+
		+
		+	When you create sub accounts, is like having additional accounts, but managed all together, for this you get a different User ID an password to register a device:.
		+
		+
		+	'''For example:'''
		+	'''Sub Account : 100000_101'''
		+	'''Password: You set it on the sub account'''
		+	'''Sip Proxy : atlanta.voip.ms'''
		+
		+
		+	Sub accounts are also useful to communicate our devices between them, say you have 2 sub accounts registered to Atlanta server, you can make calls directly between the sub accounts using an '''internal extension''' that can be configured, at the moment you create the sub account, this same internal extension can be used as a '''SIP URI'''.
		+
		+
		+	You can always check the status of your ATA / softphones on the '''Portal Home Page (Main Menu >> Portal Home)'''.  If you look at your list of Sub Accounts near the bottom of the page, you will see the registration status.
		+
		+	== International calls ==
		+
		+	If you intend to use VoIP.ms services for '''International calls''', note these are disabled by default, there is a purpose on this of course, which is enforce the security on your account, if you decide to enable them, VoIP.ms recommend highly to use the restrictions in the [http://wiki.voip.ms/article/Account_Settings Account Settings]:
		+
		+
		+	* Allow International calls.
		+
		+	* Max. Call Time for US48/Canadian Calls (exceeding the time, will cause the call to hang up automatically).
		+
		+	* Max. Call Time for International Calls (Max. Call Time for International Calls).
		+
		+	* International Amount Restriction (If exceeds the maximum amount, the call will not be connected).
		+
		+
		+	VoIP.ms currently offer new options that can help for the security, you can refer to '''Main Menu >> Account Settings >> Account Restrictions.''' These settings define the restrictions the system will use when you place calls to either USA48, Canada or International Numbers.
		+
		+
		+	[[File:rest11.jpg]]
		+
		+
		+	Note also that some destinations are locked by default for new accounts. In order to have [http://wiki.voip.ms/article/Unlocking_All_International_Destinations full access to all international destinations], refer to Main Menu >> Portal Home >> Allowed International destinations, click on the link "Some Areas Locked (Click for details)" and follow the instructions.
		+
		+	== Call detail records ==
		+
		+	In your VoIP.ms account you will notice a section called "CDR and Reports", here you can find your [http://www.example.com Call detail records] which basically represent all the calls made and received in your account, the different filters available can make easier your search for a specific call.
		+
		+
		+	[[File:cdr11.jpg]]
		+
		+
		+	* Search for a specific range of '''dates'''
		+
		+	* Filter calls by '''disposition''' in the CDR (answered, no answered, busy, failed).
		+
		+	* Filter calls by '''type''' (Outgoing, Incoming, calls to specific DID number).
		+
		+	* Filter calls by '''call billing''' (billed calls, free calls).
		+
		+	* Filter calls by '''account''' (main or sub account calls).
		+
		+	* '''Time Zone''' (Set the time zone to adjust your CDR to your local time).
		+
		+	== Support staff ==
		+
		+	You need to [http://voip.ms/contactus.php contact] VoIP.ms staff? There is a section for this in the customer portal, you can open tickets from there and also see all the tickets you have previously created. There is also a link for the [http://wiki.voip.ms/article/Devices configuration samples] and a direct link to the [http://wiki.voip.ms/article/Welcome Wiki page].
		+
		+
		+	[[File:chat17.jpg]]
		+
		+
		+	Support staff can help you with the trouble shooting in different scenarios, but you can also find useful information here:
		+
		+
		+	* [http://wiki.voip.ms/article/Call_quality_issues Call quality issues]
		+
		+	* [http://wiki.voip.ms/article/DID_Troubleshooting DID trouble shooting]
		+
		+	* [http://wiki.voip.ms/article/Problems_logging_in Problems logging in]
		+
		+	* Tips for your [http://wiki.voip.ms/article/PBX_Security PBX security]
		+
		+	* [http://wiki.voip.ms/article/Troubleshooting_Outgoing_Calls Trouble shooting outgoing calls]
		+
		+
		+	The section called '''"Feature Request"''' is the one you can use to report things that are not currently available with VoIP.ms service but you think will be good to have them in the future, like specific tools in the portal.
		+
		+	== Rates section ==
		+
		+	You want to know how much you will pay when calling to a specific number? You need to visit the '''Rates section''' in the customer portal, and you have some fields that will make your search quicker:
		+
		+
		+	[[File:rates11.jpg]]
		+
		+
		+	* '''Search country''' (make your search by looking at the different rates for a specific country in the termination list).
		+
		+	* '''Phone number prefix''' (look for a specific number, you will get the rate for the prefix that match the number).
		+
		+	* [http://wiki.voip.ms/article/Value_vs_Premium Value & Premium] (you can choose between Value and Premium route for the continental USA/Canada, International & Toll free calls)

---

Revision as of 17:28, 19 August 2011

This guide will help you to start using your Voip.ms account and its features, depending on the needs from your business or personal use. A recently created account can be related with a lot of questions, most of those questions can be answered by the Support staff via Live chat or Ticket system, however the information here is intended to make easier your first contact with VoIP.

Contents 1 Create your account 2 Adding Funds 3 Outgoing calls 4 Incoming calls 5 Sub Accounts 6 International calls 7 Call detail records 8 Support staff 9 Rates section

Create your account

You can create an account for free, just follow this link Signup, you will access the sign up page, please enter the information required and click on submit. After signing up you will receive an email to confirm your email address and validate the account.

Remember to check on your spam box to ensure you received the email, if not, contact VoIP.ms at [email protected]

Once you have done this, have in mind what is exactly you want to do with your account. When you log in for the first time will be important to check the Account Settings so you can get familiar with the options offered to configure your line.

Adding Funds

In order to use VoIP.ms services for sending and receiving calls, you will need to add funds to your account, note this is a pre-paid service, the amount added will be reflected in the Account Balance, look for this option at the "Finances" link in the customer portal.

Adding funds is a simple procedure, click on Finances --> Add Funds in the customer portal. Make a payment with any of the available payment options such Credit Card or Paypal, the minimum to add is $25 USD. Contact VoIP.ms staff for the information needed to send a payment using Western Union or Bank Wire.

You can monitor your existing account balance, to monitor your expenses please visit the following article calculate my expenses

Remember that with VoIP.ms, the inbound and outbound calls are charged separately. For example, if you take a US DID number (for receiving calls), the cost can be $0.99 a month and $0.01 per minute. And all your outbound will still be charged as per the Termination Rates. For example, calling a US48 number is $0.0105 per minute.

Outgoing calls

If you intend to use VoIP.ms services for the purpose of making calls, you will need first a device or softphone to do this, you can use any type of software or device (unlocked) which support SIP or IAX2 protocols. Including free softphones such as X-lite, free open source PBX Asterisk, Voxalot, Trixbox distribution, VoIP ata's and VoIP phones, Hardware CISCO VoIP switches etc. Basically, any hardware or software that support one of the 2 protocols offered.

When you define what is the equipment you will use with the service, you need to configure it using the credentials provided when creating the account. You will receive an Account number ID that consist of six digits (e.g. 100000), along with this you have a password used when creating the account (you can change this password later in your Account Settings). The additional information missing now is the VoIP.ms server we will use to register, for that will be recommendable to send a ping to choose a server so you can have an idea about which server to use. Try to use the one with the less latency (lower ping), or the one closer to your geographical location.

Refer also to the configurations samples here on the Wiki to find specific instructions for your equipment.

Once registered first dial 4443 for "echo test" this tool is useful to test the quality of your line since is the only number you can call without adding funds. After doing this, you are ready to add funds and call to the desired destinations, remember to check the Termination rates inside the customer portal, so you can get a better idea about the service cost.

Incoming calls

To receive calls with VoIP.ms, you will need a DID number which works just as any regular telephone number used for receiving incoming calls, you can still receive calls via Sip Uri using a sub account, but for use most of the features included in the portal, will be necessary to get a DID number for the incoming calls and different options offered for this scenario.

You have different options to get a DID number, since local US & Canadian numbers to International or Toll free numbers. You will find also some interesting alternatives such as Virtual numbers or iNUMs. Refer to DID Numbers >> Order DID in the customer portal and pick the number that suits best for your needs.

Once you have a DID Number you can see it in your portal, listed under DID Numbers >> Manage DID(s). In this section you will have different options to configure for your number. The first recommended test is to route it to System >> Echo test, to make sure you received a number that is properly working.

You can find different options for the Routing of your number:

• Main or sub account (this basically means you can route your number to a device or equipment previously configured).

• IVR (digital receptionist) this is useful to handle your calls at your business and direct the callers to a specific department.

• Calling queue (members that can login and answer your calls).

• Time conditions (specify different routes for your numbers depending the time of the day).

• Call forwarding (route your calls to an external number such a landline or cellphone number).

• Sip Uri, to call another person or company via SIP.

• Ring group (you have different devices registered, using different sub accounts, you can route one number to all of them with this feature).

• Recordings, play a simple message for people to hear when calling your number.

• Call back, (you can use for example your cellphone to make calls via VoIP.ms service).

• DISA (works similar to call back but instead you have to enter a PIN number first).

• Voicemail (give people calling you an option to leave a message, so you can contact them later).

• System (Used for echo test and other responses, such a busy tone or message for unwanted calls).

Sub Accounts

Most VoIP.ms users that recently created an account, can probably have questions regarding sub accounts, for what are they and what is the benefit to create them?

With VoIP.ms you have the possibility to register more than one device (e.g. softphone or system) simultaneously, this can be achieved by using the sub accounts feature. Or maybe you wish to create sub accounts to hand to your relatives/friends, so they can use the VoIP.ms service to place and receive calls.

You can create as many sub accounts as you need, depending on how many devices you want to register at the same time. Please keep in mind that you do not need sub accounts if your devices are not logged in simultaneously. (For instance, you wouldn't need sub accounts if you use your main account at your PC at home, then turn the PC off, and log in from work and use a software phone, since the accounts are not registered to the server at the same time.)

Registering multiple devices only with the main account is not recommendable since can cause some connectivity issues.

When you create sub accounts, is like having additional accounts, but managed all together, for this you get a different User ID an password to register a device:.

For example:
Sub Account : 100000_101
Password: You set it on the sub account
Sip Proxy : atlanta.voip.ms

Sub accounts are also useful to communicate our devices between them, say you have 2 sub accounts registered to Atlanta server, you can make calls directly between the sub accounts using an internal extension that can be configured, at the moment you create the sub account, this same internal extension can be used as a SIP URI.

You can always check the status of your ATA / softphones on the Portal Home Page (Main Menu >> Portal Home). If you look at your list of Sub Accounts near the bottom of the page, you will see the registration status.

International calls

If you intend to use VoIP.ms services for International calls, note these are disabled by default, there is a purpose on this of course, which is enforce the security on your account, if you decide to enable them, VoIP.ms recommend highly to use the restrictions in the Account Settings:

• Allow International calls.

• Max. Call Time for US48/Canadian Calls (exceeding the time, will cause the call to hang up automatically).

• Max. Call Time for International Calls (Max. Call Time for International Calls).

• International Amount Restriction (If exceeds the maximum amount, the call will not be connected).

VoIP.ms currently offer new options that can help for the security, you can refer to Main Menu >> Account Settings >> Account Restrictions. These settings define the restrictions the system will use when you place calls to either USA48, Canada or International Numbers.

Note also that some destinations are locked by default for new accounts. In order to have full access to all international destinations, refer to Main Menu >> Portal Home >> Allowed International destinations, click on the link "Some Areas Locked (Click for details)" and follow the instructions.

Call detail records

In your VoIP.ms account you will notice a section called "CDR and Reports", here you can find your Call detail records which basically represent all the calls made and received in your account, the different filters available can make easier your search for a specific call.

• Search for a specific range of dates

• Filter calls by disposition in the CDR (answered, no answered, busy, failed).

• Filter calls by type (Outgoing, Incoming, calls to specific DID number).

• Filter calls by call billing (billed calls, free calls).

• Filter calls by account (main or sub account calls).

• Time Zone (Set the time zone to adjust your CDR to your local time).

Support staff

You need to contact VoIP.ms staff? There is a section for this in the customer portal, you can open tickets from there and also see all the tickets you have previously created. There is also a link for the configuration samples and a direct link to the Wiki page.

Support staff can help you with the trouble shooting in different scenarios, but you can also find useful information here:

• Call quality issues

• DID trouble shooting

• Problems logging in

• Tips for your PBX security

• Trouble shooting outgoing calls

The section called "Feature Request" is the one you can use to report things that are not currently available with VoIP.ms service but you think will be good to have them in the future, like specific tools in the portal.

Rates section

You want to know how much you will pay when calling to a specific number? You need to visit the Rates section in the customer portal, and you have some fields that will make your search quicker:

• Search country (make your search by looking at the different rates for a specific country in the termination list).

• Phone number prefix (look for a specific number, you will get the rate for the prefix that match the number).

• Value & Premium (you can choose between Value and Premium route for the continental USA/Canada, International & Toll free calls)