Features

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Features

One of the benefits of having a VoIP.ms account is that not only do you get both origination and termination services, but VoIP.ms also offers a complete solution for your business or home by providing you with many options and features to make your life easier than ever. Most of the Features listed below are completely free with the service and you will not need to pay extra to have these awesome benefits.

Feature	Summary
2-Step Verification	2-Step Verification is an option that will add an extra layer of security to your account, preventing unauthorized login attempts.
24/7 Customer Support	If you need help or have any questions, our team of experts will be here to assist via our 24/7/365 Live Chat and Ticket system to reach a quick and efficient resolution.
2FA/TOTP	As your account security is a priority for us, we offer several options to secure it, including 2FA/TOTP compatible with your favorite Authenticator app.
3-Way Calling	Talk with two people at the same time with our 3-Way Calling feature. You can use this to add another person to your call, no matter who placed the first call.
A-Z International Calling	Keep in contact with friends and family members, even if you are miles apart. Call anywhere in the world with VoIP.ms!
API	With the VoIP.ms API, you can easily integrate VoIP.ms functionality on your website, intranet, extranet or customer portal.
Automatic Billing	Save time and prevent issues with our Automatic Billing feature, which will allow you to set a minimum balance amount threshold and an amount to deposit when it is reached.
Blacklist Numbers	Prevent unwanted callers from reaching you. With our robust filtering system, you can use wildcards to block calls from specific numbers to even whole area codes.
Blog	Our Blog is updated frequently with articles written by our experts to make your life easier with VoIP.ms. Never miss another feature update and learn tips to improve your quality of life!
Bring Your Own Device	You don't need a proprietary device to use the VoIP.ms service. Our service is compatible with any third party device or app that supports SIP or IAX2 protocols.
Burstable Virtual PRI	Never miss an incoming call! With Burstable Virtual PRI, any call that exceeds your simultaneous call limits will still reach its destination, preventing them from reaching a busy tone.
Busy Lamp Field (BLF)	A LED indicator on your device can let you know if another extension is currently available or in use on your phone system.
Call Conference	Our Call Conference feature allows several people to dial into your phone number to be bridged together in the same conversation. This includes a robust dashboard that allows you to control different aspects of the call in real time.
Call Detail Records	Obtain detailed information on all your incoming and outgoing calls. Filter them by billing, call type, and answered state. You can access all the calls from your account without any type of limitation on the original date.
Call Encryption SIP TLS/SRTP	Keep your information safe! This feature allows you to encrypt the communication between your device and our server.
Call Forwarding	With the Call Forwarding feature, you'll be able to redirect calls from your VoIP.ms number to another external number.
Call Hunting	Never miss another call! With Call Hunting you'll be able to have incoming calls ring on different destinations, one after another, until it's answered.
Call Parking	With our call parking feature, you and your team will be able to create parking lots where you can Put your current call on hold and initiate a second or put your current call on hold so you or anyone else from your team can pick up the call from another location.
Call Recording	Record both your incoming and outgoing calls and manage them directly through the Customer Portal. You'll also be able to download these recordings and/or send them to an email address.
Call Transcription	With this feature, all your voice calls can be transcribed to text format, and you may opt to receive them in your email inbox. You can either enable the transcription of all your calls or individually select which ones to transcribe.
Call Transfer	Direct any call to another destination after receiving them. You'll be able to make either blind transfers or attended transfers if your device supports them.
Callback	With this feature, you can set a number to be called to by our system, in order to receive a dial tone and place outgoing calls through VoIP.ms. This could be useful if you want to place a call and you are not at home or don't have a VoIP device readily available.
CallerID Filtering	With our robust filtering system, you can use wildcards to block or redirect calls from specific numbers, area codes or countries towards a specific destination.
Calling Queues	Manage your incoming calls and have your callers or customers wait on a line until an agent picks up the call with our Calling Queue feature.
ChannelPartner Program	VoIP.ms channel partners earn a decent recurring commission while avoiding to deal with the heavy burden of billing the customers themselves.
CNAM Updates	We can update your CallerID Name on the CNAM Database for your U.S.-based numbers, so your name or company name will appear correctly on outgoing calls.
Community Wiki	Visit our Wiki page, with hundreds of articles and guides to help you setup and fine-tune your VoIP.ms experience.
DID Portability	Keep your telephone number when switching from your current provider to us. We make it easy, the transition is as seamless as possible!
Directory Assistance	Our service allows Canadian customers to call 411 directory assistance for their area.
DISA	Direct Inward System Access (DISA) allows you to use our system for placing outgoing calls, even if you are far away from any device that is currently connected to our servers.
Do Not Disturb	Limit interruptions using the Do Not Disturb feature on compatible devices. This feature will reject any incoming calls until disabled.
E911	Our Enhanced 911 feature will tie a location to your 911 calls, so you can reach the desired dispatcher without inconveniences during an emergency.
Email Notifications	Get email alerts whenever one of your account's settings is changed, log in from a different browser, make an international call to a new destination for a first time and many more situations. VoIP.ms will let you know!
Foreign IP Guard	Keep your account safe and prevent login attempts coming from foreign IP addresses unless you authorize them first.
Free Calls Between Customers	Calls placed from VoIP.ms Customers to VoIP.ms numbers are always free, no matter where you are.
Free Porting	Bring your already existing number for no extra charge! We offer free porting across U.S. & Canada for Local & Toll-free DID Numbers.
Graphical Usage Reports	Use your VoIP analysis module to capture and analyze incoming and outgoing calls and graphically display analysis results in bar or pie charts.
HD Calling	HD Calling delivers a much better sound quality as compared to a typical voice phone call delivered on a landline through the world's analog circuit-switched phone network (PSTN).
Inbound CallerID	Know who's calling before you pick up the call. We will show the callerID of incoming calls on your device's screen, as well as on your Call Detail Records.
Incoming Calls Failover	Manipulate the flow of your calls deciding the destination a call will take if your number is busy, if the call is unanswered or if your device is unreachable.
Interactive Voice Response (IVR)	In a matter of a few clicks, create a simple filter and reduce the number of robocalls you receive.
Internal Extensions	Assign each of your extensions its own short number so you can make calls to them directly.
Invoice Generation	Generate an invoice to keep tabs on your spending and deposits within a certain amount of time.
IP Authentication and IAX Support	Our system allows you to connect your device not only through SIP registration but also using IP Authentication and the IAX Protocol.
IP Restriction	As your account security is a priority for us, we offer several options to secure it, including restricting the IP address that'll be used to make outgoing calls.
Limit Calls per Countries	Choose which countries your account will or won't be able to reach with our extensive destination security settings.
Low Balance Threshold Alerts	Receive an email when your balance gets below a certain amount of your choosing, so you know when it's time to add funds to your account.
Max. Calling Time	Restrict the length of outgoing your calls to avoid going over your spending limit.
Music on Hold	We offer several pleasant options to present your callers while they are put on hold during a call.
Outbound CallerID	Customize your CallerID! Show your DID Number as CallerID during outgoing calls, or any number that you own, such as your cellphone or landline number.
Phonebook	Make entries of your favorite numbers so you can reach them with a simple Speed Dial key. This is particularly useful to dial certain numbers on a regular basis!
POP Options	Obtain the best connectivity wherever you are. With over 60 servers to choose over the world, from North America to Europe, VoIP.ms has you covered wherever you are.
POP Restriction	As your account security is a priority for us, we offer several options to secure it, including restricting the servers that your account can initiate calls from.
Port Out PIN Number	Protect your number from being ported away without your authorization by placing a port out PIN Number on it. Any port out requests must include this PIN Number in order to be allowed. This option is available for the majority of our numbers in the United States.
Rate-per-minute Limit	Budget responsibly with our Rate-per-minute Limit, which will prevent your account from placing calls to destinations that exceed a per-minute rate of your choice.
Recordings	Upload your own Recordings and use them to customize your Voicemail as a greeting, or as your Digital Receptionist menus.
Referral Program	Love your VoIP.ms services? For every friend you refer, you both receive $10 in VoIP.ms credits! The more referrals you make, the more credits you earn!
Reseller Program	Our reseller program will allow you to sell our services at a customizable markup. Set your own rates, receive payments directly and even whitelabel your own customer portal with VoIP.ms!
Ring Groups	With our Ring Groups feature, you will be able to have incoming calls redirected to several destinations at once. This will allow a call to ring on up to 8 devices, and 4 forwarded numbers, all at the same time.
Self-serve Portal	Our Customer Portal brings you all of our features and options to the tips of your fingers. Make any change almost immediately with our feature-rich service!
Sequences	Create and send a series of digit tones as part of an IVR. This is specially useful, for example, to operate automatic door systems.
SIP URI	A SIP URI is similar to an e-mail address. Our system will allow you to place SIP to SIP calls using such schema.
SMPP	Send and receive a high volume of SMS messages through your own dedicated server with VoIP.ms. Short Message Peer to Peer (SMPP) feature
SMS/MMS Messaging Center	Receive text and multimedia messages on supported numbers. Read and reply either through our Customer Portal, or through your supported SIP Device and email.
Speed Dial	Make entries of your favorite numbers so you can reach them with a simple Speed Dial key. This is particularly useful to dial certain numbers on a regular basis.
Sub-accounts	Register multiple devices and configure them individually without extra cost using our Sub-accounts feature.
T.38 Fax	Send and receive faxes using a Fax Machine through an ATA with our Virtual Fax DID Numbers.
Time Conditions	Decide whenever you wish to receive calls or when to not be disturbed. No calls after 10PM? Solved.
Vanity Toll Free Numbers	We can help you obtain that catchy toll-free number that will work best with your brand.
Virtual Fax	Send and receive faxes through the Customer Portal or Email with our Virtual Fax DID Numbers.
Virtual PRI	Replace your conventional PRI and opt in for a more efficient and cost-effective solution. Our solution is entirely contractless and scales along with your growing needs.
Voicemail	Never miss another message with our Voicemail feature. This will allow you to set your own custom greeting so callers know when to reach you before leaving a voicemail.
Voicemail to E-mail	Receive voicemails to your e-mail address automatically and immediately once they are left by your callers.
Voicemail Transcription	Our system offers the option to transcribe your voicemails from audio to text, for ease of comprehension.

Features

From VoIP.ms Wiki

Latest revision as of 23:08, 29 July 2025

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@@ Line 1: / Line 1: @@
-One of the benefits of having a VoIP.ms account is that not only do you get both origination and termination services, but VoIP.ms also offers a complete solution for your business or home by providing you with many options and features to make your life easier than ever. Most of the Features listed below are completely free with the service and you will not need to pay to have these awesome benefits. To fully understand each of these features, you can click on the the feature name to access the specific guide for each topic.
+{| cellspacing="0" style="width: 100%; border: 0; padding: 0; background: transparent;"
+|-
+| style="vertical-align: top;" |
+{| cellspacing="0" style="width: 100%; background: linear-gradient(135deg, #f8fafc 0%, #f1f5f9 100%); border: 1px solid #e2e8f0; border-radius: 8px; padding: 35px; margin-bottom: 25px; box-shadow: 0 1px 3px rgba(0,0,0,0.05);"
+|-
+| style="text-align: center;" |
+<div style="font-size: 3.2em; font-weight: 200; color: #1e293b; margin-bottom: 15px; letter-spacing: -2px;">Features</div>
+<div style="font-size: 1rem; color: #64748b; margin-bottom: 25px;">
+'''[[Fonctionnalités|🇫🇷 Français]]''' • '''[[Funciones|🇲🇽 Español]]'''
+</div>
+__TOC__
+<div style="text-align: left;">
+One of the benefits of having a VoIP.ms account is that not only do you get both origination and termination services, but VoIP.ms also offers a complete solution for your business or home by providing you with many options and features to make your life easier than ever. Most of the Features listed below are completely free with the service and you will not need to pay extra to have these awesome benefits.
+</div>
-{|border="1"
+{| class="wikitable" style="width: 100%; margin: 40px 0; border-collapse: collapse; border: none; border-radius: 8px; overflow: hidden; box-shadow: 0 2px 8px rgba(0,0,0,0.06);"
-|+ The table's caption
+! style="background: linear-gradient(135deg, #d0382d 0%, #b8261a 100%); color: white; padding: 18px 16px; font-weight: 700; text-align: left;" | '''Feature'''
-!Feature !! Summary
+! style="background: linear-gradient(135deg, #d0382d 0%, #b8261a 100%); color: white; padding: 18px 16px; font-weight: 700; text-align: left;" | '''Summary'''
 |-
-! Row heading A
+| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | 2-Step Verification
-|Cell B
+| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | 2-Step Verification is an option that will add an extra layer of security to your account, preventing unauthorized login attempts.
 |-
-! [[Call Detail Records|Call Details Report and Invoice Generation]]
+| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | 24/7 Customer Support
-|You will be able to examine detailed information of all the calls coming and going from your Main account and Sub accounts simply from the portal.
+| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | If you need help or have any questions, our team of experts will be here to assist via our 24/7/365 Live Chat and Ticket system to reach a quick and efficient resolution.
-Additionally you will find the '''Finances''' Menu, where you will get access to the tool to Generate Invoices according to your needs and also be able to add funds to your account.
 |-
-! [[Callback]]
+| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | [[TOTP_Authentication|2FA/TOTP]]
-|With this feature, you can define a number to be called by our system, in order to receive a dial tone and place outgoing calls through VoIP.ms. This could be useful if you want to place a call and you are not at home or don't have access to your voip device.
+| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | As your account security is a priority for us, we offer several options to secure it, including 2FA/TOTP compatible with your favorite Authenticator app.
 |-
-! [[Caller ID]]
+| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | 3-Way Calling
-|Caller ID is a telephone service that transmits the calling party's number to the called party's telephone. When available, the Caller ID number can be complemented with the caller ID name (description e.g. John Smith)
+| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | Talk with two people at the same time with our 3-Way Calling feature. You can use this to add another person to your call, no matter who placed the first call.
 |-
-! [[Call Forwarding]]
+| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | A-Z International Calling
-|A Call Forwarding allows an incoming call to be redirected to a mobile telephone or another telephone number where the desired called party is able to answer. You can set any number, even international numbers.
+| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | Keep in contact with friends and family members, even if you are miles apart. Call anywhere in the world with VoIP.ms!
 |-
-! [[CallerID Filtering]]
+| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | API
-|This feature allows you to filter the incoming calls to your DID numbers given a specific Caller ID number, area code or even anonymous numbers. For example, if you receive annoying incoming calls from a telemarketing company you can create a filter to route all the calls to a recording that plays the message "That number is no longer in service, please hang-up and try again", amongst several other options.
+| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | With the VoIP.ms API, you can easily integrate VoIP.ms functionality on your website, intranet, extranet or customer portal.
 |-
-! [[Calling Queues]]
+| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | Automatic Billing
-|If you want a solution to manage your incoming calls and have your customer(s) wait on the line while an agent picks up the call, you need to create a Calling Queue entry. This will permit you to have many calls on hold, queued calls in First In-First Out order until agents become available.
+| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | Save time and prevent issues with our Automatic Billing feature, which will allow you to set a minimum balance amount threshold and an amount to deposit when it is reached.
 |-
-! [[Porting a Number|DID Portability]]
+| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | Blacklist Numbers
-|Don't lose that number that you like so much, if you are a VoIP.ms customer and have an existing number with a different provider you can optionally bring it (port it in) to VoIP.ms network. Toll free numbers, local USA/Canada and even International numbers can be ported to VoIP.ms.
+| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | Prevent unwanted callers from reaching you. With our robust filtering system, you can use wildcards to block calls from specific numbers to even whole area codes.
-The LNP (Local Number Portability) Department handles all porting processes and guides the customer through it. They are also in charge of updating the customer via email with any relevant information about the port every time there is a change on the port request status.
 |-
-! Row heading A
+| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | [https://voip.ms/blog/ Blog]
-|Cell B
+| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | Our Blog is updated frequently with articles written by our experts to make your life easier with VoIP.ms. Never miss another feature update and learn tips to improve your quality of life!
 |-
-! [[DigitalReceptionist_IVR|Digital Receptionist (IVR)]]
+| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | Bring Your Own Device
-| Interactive Voice Response (IVR), (also know as Auto-attendant) this option can be used to present a recording to the people calling to your DID number and also give them the chance to enter the extension of the person or department they want to reach. For example, you could create an IVR and point one of your DID numbers to it, and when the IVR answers, the caller will hear "Thank you for calling XYZ Inc, for Sales press 1, for Service press 2", etc.
+| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | You don't need a proprietary device to use the VoIP.ms service. Our service is compatible with any third party device or app that supports SIP or IAX2 protocols.
 |-
-! [[DISA]]
+| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | [[Virtual_PRI#The_Concept_of_.E2.80.9CBursting.E2.80.9D.2C_or_On_Demand.|Burstable Virtual PRI]]
-|Direct Inward System Access ( DISA ) allows you to use our system for placing outgoing calls, even if you are not close to any device where you are registering your account or sub account. In this case you just would need to dial to your DID number and to provide a 4 digit PIN number, you can then dial out to any number in the world under our termination rates.
+| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | Never miss an incoming call! With Burstable Virtual PRI, any call that exceeds your simultaneous call limits will still reach its destination, preventing them from reaching a busy tone.
 |-
-! [[E911]]
+| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | [[BLF_Example_Scenario|Busy Lamp Field (BLF)]]
-|VoIP 911 Service differs from traditional 911 services due to limitations brought on by VoIP technology. It is nearly impossible to detect where a call originates from when placed over the internet. e911 allows users to associate physical addresses with their DIDs, allowing them to have service similar to traditional 911.
+| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | A LED indicator on your device can let you know if another extension is currently available or in use on your phone system.
-'''Important Note: Use of our 911 Service costs a recovery setup fee of $ 1.50 on activation and a regulatory recovery fee of $ 1.50 per DID number activated per month.'''
 |-
-! Failover for Incoming calls
+| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | [[Audio_Conferencing|Call Conference]]
-|Whether your system is unavailable or you are experiencing an Internet or power outage, VoIP.ms offers you the option to redirect the incoming calls to your DID numbers to any location where you can take the call, for example like your cell phone.
+| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | Our Call Conference feature allows several people to dial into your phone number to be bridged together in the same conversation. This includes a robust dashboard that allows you to control different aspects of the call in real time.
-Since you are virtually able to select any regular Routing option for the failovers, you can customize your setup in different ways by selecting one of three states, No Answer, Unreachable or Busy.
 |-
-! Free Calls Between VoIP.ms Customers
+| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | [[Call_Detail_Records|Call Detail Records]]
-|Save even more money with this feature, with VoIP.ms you get free calls from your account to any VoIP.ms DID from US and Canada. So if your friends, family or customers have VoIP.ms DIDs from US/Can, you can be sure that the call will be FREE.
+| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | Obtain detailed information on all your incoming and outgoing calls. Filter them by billing, call type, and answered state. You can access all the calls from your account without any type of limitation on the original date.
 |-
-! [[Sub_Accounts#Optional_Settings|Internal Extensions]]
+| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | [[Call_Encryption_-_TLS/SRTP|Call Encryption SIP TLS/SRTP]]
-|This feature will allow you to define a quick dial access number to contact the subaccount directly and internally, this way you will be able to reach each a sub account by dialing an extension number E.G "102". This is an amazing feature because calls between extensions are free, so you can have one extension at your office or home in Canada and another one in the US or another country in the world and reach that subaccount dialing only the extension number. With this feature your business can be more efficient and also your friends and family will be in touch easily.
+| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | Keep your information safe! This feature allows you to encrypt the communication between your device and our server.
 |-
-! IP Authentication and IAX support
+| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | [[Call_Forwarding|Call Forwarding]]
-|Besides the regular method of authentication (Username and password), VoIP.ms also offers the customer the option to authenticate their system via IP address, this way the customer can configure their system to fit their needs.
+| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | With the Call Forwarding feature, you'll be able to redirect calls from your VoIP.ms number to another external number.
-Even though the native and regular protocol is SIP, VoIP.ms also supports IAX protocol for Customers wanting to communicate this way.
 |-
-! [[Account_Settings#Notifications|Low Balance Email Notifications]]
+| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | [[Call_Hunting|Call Hunting]]
-|Since it could be time consuming to constantly keep track of the Account balance, VoIP.ms offers you the option to receive an Email notification to your email address, when your account reaches a Low balance limit, below your defined Balance Threshold.
+| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | Never miss another call! With Call Hunting you'll be able to have incoming calls ring on different destinations, one after another, until it's answered.
 |-
-! Music on Hold
+| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | [[Call_Parking|Call Parking]]
-|With our services you can easily chose if you want to play "Music on Hold" when the call is on hold state, the caller will hear smooth jazz while they wait on line. Also you can deactivate this option if you don't want to play Music to the caller, this can be done from your '''customer portal >> Main Menu >> Account Settings >> General. '''[http://wiki.voip.ms/article/Account_Settings#General]
+| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | With our call parking feature, you and your team will be able to create parking lots where you can Put your current call on hold and initiate a second or put your current call on hold so you or anyone else from your team can pick up the call from another location.
 |-
-! [[Phone book]]
+| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | [[Call_Recordings|Call Recording]]
-|The Phone Book feature allows you to configure Speed-Dial entries and Caller ID name (CNAM) overrides. For example, let's say you have a Customer, Provider or Relative that you call frequently, you can create a phone book entry in order to make a call using a speed-dial entry of 4 digits long. You can also have a Caller ID name (CNAM) override to identify the incoming calls of an important customer if his number doesn't have a proper Caller ID name (CNAM) linked to it, for free.
+| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | Record both your incoming and outgoing calls and manage them directly through the Customer Portal. You'll also be able to download these recordings and/or send them to an email address.
 |-
-! Row heading A
+| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | [[Call_Transcription|Call Transcription]]
-|Cell B
+| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | With this feature, all your voice calls can be transcribed to text format, and you may opt to receive them in your email inbox. You can either enable the transcription of all your calls or individually select which ones to transcribe.
 |-
-! [[Recordings]]
+| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | Call Transfer
-|VoIP.ms allows you to upload an audio file and use it in the different options we have under the DID numbers menu. It can be used with several of the other features of our system such as Digital receptionist, Calling queues, and others.
+| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | Direct any call to another destination after receiving them. You'll be able to make either blind transfers or attended transfers if your device supports them.
 |-
-! [[Ring Groups]]
+| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | [[Callback|Callback]]
-|The Ring Group feature allows you to have incoming calls to be redirected to different destinations that are included in your Ring Group, where any member of the group is able to answer. When you receive a call to a DID routed to a Ring Group, all members of that group will ring at the same time until one of them answers the call. You can add various types of members to a ring group:
+| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | With this feature, you can set a number to be called to by our system, in order to receive a dial tone and place outgoing calls through VoIP.ms. This could be useful if you want to place a call and you are not at home or don't have a VoIP device readily available.
-Main Account,[[Sub Accounts]],[[SIP URI]]'s,[[Call Forwarding]].
 |-
-! [[Reseller Basic Guide| Reseller]]
+| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | [[CallerID_Filtering|CallerID Filtering]]
-|The Reseller feature is intended for users who want to initiate a business in the VoIP world by reselling VoIP.ms services, this useful tool can help you create and manage accounts for your own clients, you will be able to assign specific rates and DIDs to them and also provide credentials to register a device or call system. You will be able to handle the billing for your customers depending on your needs and how much you want to earn with your business, setting rates and adding credits for them. Additionally you will find options to customize your reseller portal to have a more personalized site.
+| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | With our robust filtering system, you can use wildcards to block or redirect calls from specific numbers, area codes or countries towards a specific destination.
 |-
-! Row heading A
+| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | [[Calling_Queues|Calling Queues]]
-|Cell B
+| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | Manage your incoming calls and have your callers or customers wait on a line until an agent picks up the call with our Calling Queue feature.
 |-
-! Row heading A
+| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | ChannelPartner Program
-|Cell B
+| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | VoIP.ms channel partners earn a decent recurring commission while avoiding to deal with the heavy burden of billing the customers themselves.
 |-
-! [[SIP_URI|SIP URI]]
+| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | CNAM Updates
-|A SIP URI is the SIP addressing schema to call another person via SIP. In other words, a SIP URI is a user's SIP phone number or address. The SIP URI resembles an e-mail address.
+| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | We can update your CallerID Name on the CNAM Database for your U.S.-based numbers, so your name or company name will appear correctly on outgoing calls.
 |-
-! Row heading A
+| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | [[Welcome|Community Wiki]]
-|Cell B
+| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | Visit our Wiki page, with hundreds of articles and guides to help you setup and fine-tune your VoIP.ms experience.
 |-
-! [[Sub Accounts]]
+| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | [[Porting_a_Number|DID Portability]]
-|Having a Sub Account allows you to register more than one device to make or receive calls simultaneously, you can also use it as internal extensions for your office or even your house. Many of the features within VoIP.ms make use of the sub accounts. With this guide we are going to learn how to create and use this feature properly.
+| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | Keep your telephone number when switching from your current provider to us. We make it easy, the transition is as seamless as possible!
 |-
-! [[Time Conditions]]
+| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | Directory Assistance
-|Time Conditions is a feature that allows you to route your incoming calls to different destinations depending on the time of the day of the call. For example, you can have a Time condition for your Non-Business hours and all the incoming calls you receive will be routed to a recording or the voicemail directly (you can also route to other options, like IVR, Call Forwarding entry, etc.).
+| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | Our service allows Canadian customers to call 411 directory assistance for their area.
 |-
-! Row heading A
+| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | [[DISA|DISA]]
-|Cell B
+| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | Direct Inward System Access (DISA) allows you to use our system for placing outgoing calls, even if you are far away from any device that is currently connected to our servers.
 |-
-! Vanity Toll Free Numbers
+| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | Do Not Disturb
-|Are you looking to have that special contact number for your business with specific digits? VoIP.ms offers the option to order a customized Toll Free number with any combination of digits you like.
+| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | Limit interruptions using the Do Not Disturb feature on compatible devices. This feature will reject any incoming calls until disabled.
-Either for business or personal use, you will be able to use the tool from the portal and find that number.
 |-
-! [[Voicemail]]
+| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | [[E911|E911]]
-|VoIP.ms has an advanced Voicemail feature that is free to use, which also provides you the option to forward your messages to your email address as an audio attachment.
+| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | Our Enhanced 911 feature will tie a location to your 911 calls, so you can reach the desired dispatcher without inconveniences during an emergency.
-In order to use the Voicemail feature with Voip.ms you will have to create a Voicemail entry and then assign your entry to one of your DIDs or Accounts.
 |-
-! Row heading A
+| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | Email Notifications
-|Cell B
+| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | Get email alerts whenever one of your account's settings is changed, log in from a different browser, make an international call to a new destination for a first time and many more situations. VoIP.ms will let you know!
 |-
+| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | Foreign IP Guard
+| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | Keep your account safe and prevent login attempts coming from foreign IP addresses unless you authorize them first.
+|-
+| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | Free Calls Between Customers
+| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | Calls placed from VoIP.ms Customers to VoIP.ms numbers are always free, no matter where you are.
+|-
+| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | Free Porting
+| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | Bring your already existing number for no extra charge! We offer free porting across U.S. & Canada for Local & Toll-free DID Numbers.
+|-
+| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | Graphical Usage Reports
+| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | Use your VoIP analysis module to capture and analyze incoming and outgoing calls and graphically display analysis results in bar or pie charts.
+|-
+| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | HD Calling
+| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | HD Calling delivers a much better sound quality as compared to a typical voice phone call delivered on a landline through the world's analog circuit-switched phone network (PSTN).
+|-
+| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | Inbound CallerID
+| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | Know who's calling before you pick up the call. We will show the callerID of incoming calls on your device's screen, as well as on your Call Detail Records.
+|-
+| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | Incoming Calls Failover
+| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | Manipulate the flow of your calls deciding the destination a call will take if your number is busy, if the call is unanswered or if your device is unreachable.
+|-
+| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | [[DigitalReceptionist_IVR|Interactive Voice Response (IVR)]]
+| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | In a matter of a few clicks, create a simple filter and reduce the number of robocalls you receive.
+|-
+| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | Internal Extensions
+| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | Assign each of your extensions its own short number so you can make calls to them directly.
+|-
+| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | Invoice Generation
+| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | Generate an invoice to keep tabs on your spending and deposits within a certain amount of time.
+|-
+| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | IP Authentication and IAX Support
+| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | Our system allows you to connect your device not only through SIP registration but also using IP Authentication and the IAX Protocol.
+|-
+| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | IP Restriction
+| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | As your account security is a priority for us, we offer several options to secure it, including restricting the IP address that'll be used to make outgoing calls.
+|-
+| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | Limit Calls per Countries
+| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | Choose which countries your account will or won't be able to reach with our extensive destination security settings.
+|-
+| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | Low Balance Threshold Alerts
+| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | Receive an email when your balance gets below a certain amount of your choosing, so you know when it's time to add funds to your account.
+|-
+| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | Max. Calling Time
+| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | Restrict the length of outgoing your calls to avoid going over your spending limit.
+|-
+| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | Music on Hold
+| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | We offer several pleasant options to present your callers while they are put on hold during a call.
+|-
+| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | Outbound CallerID
+| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | Customize your CallerID! Show your DID Number as CallerID during outgoing calls, or any number that you own, such as your cellphone or landline number.
+|-
+| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | [[Phone_book|Phonebook]]
+| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | Make entries of your favorite numbers so you can reach them with a simple Speed Dial key. This is particularly useful to dial certain numbers on a regular basis!
+|-
+| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | [[Choosing_Server#IPs|POP Options]]
+| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | Obtain the best connectivity wherever you are. With over 60 servers to choose over the world, from North America to Europe, VoIP.ms has you covered wherever you are.
+|-
+| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | POP Restriction
+| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | As your account security is a priority for us, we offer several options to secure it, including restricting the servers that your account can initiate calls from.
+|-
+| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | Port Out PIN Number
+| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | Protect your number from being ported away without your authorization by placing a port out PIN Number on it. Any port out requests must include this PIN Number in order to be allowed. This option is available for the majority of our numbers in the United States.
+|-
+| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | Rate-per-minute Limit
+| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | Budget responsibly with our Rate-per-minute Limit, which will prevent your account from placing calls to destinations that exceed a per-minute rate of your choice.
+|-
+| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | Recordings
+| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | Upload your own Recordings and use them to customize your Voicemail as a greeting, or as your Digital Receptionist menus.
+|-
+| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | Referral Program
+| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | Love your VoIP.ms services? For every friend you refer, you both receive $10 in VoIP.ms credits! The more referrals you make, the more credits you earn!
+|-
+| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | Reseller Program
+| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | Our reseller program will allow you to sell our services at a customizable markup. Set your own rates, receive payments directly and even whitelabel your own customer portal with VoIP.ms!
+|-
+| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | [[Ring_Groups|Ring Groups]]
+| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | With our Ring Groups feature, you will be able to have incoming calls redirected to several destinations at once. This will allow a call to ring on up to 8 devices, and 4 forwarded numbers, all at the same time.
+|-
+| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | Self-serve Portal
+| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | Our Customer Portal brings you all of our features and options to the tips of your fingers. Make any change almost immediately with our feature-rich service!
+|-
+| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | [[Sequence|Sequences]]
+| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | Create and send a series of digit tones as part of an IVR. This is specially useful, for example, to operate automatic door systems.
+|-
+| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | [[SIP_URI|SIP URI]]
+| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | A SIP URI is similar to an e-mail address. Our system will allow you to place SIP to SIP calls using such schema.
+|-
+| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | [[SMPP|SMPP]]
+| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | Send and receive a high volume of SMS messages through your own dedicated server with VoIP.ms. Short Message Peer to Peer (SMPP) feature
+|-
+| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | SMS/MMS Messaging Center
+| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | Receive text and multimedia messages on supported numbers. Read and reply either through our Customer Portal, or through your supported SIP Device and email.
+|-
+| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | Speed Dial
+| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | Make entries of your favorite numbers so you can reach them with a simple Speed Dial key. This is particularly useful to dial certain numbers on a regular basis.
+|-
+| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | [[Sub_Accounts|Sub-accounts]]
+| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | Register multiple devices and configure them individually without extra cost using our Sub-accounts feature.
+|-
+| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | T.38 Fax
+| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | Send and receive faxes using a Fax Machine through an ATA with our Virtual Fax DID Numbers.
+|-
+| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | [[Time_Conditions|Time Conditions]]
+| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | Decide whenever you wish to receive calls or when to not be disturbed. No calls after 10PM? Solved.
+|-
+| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | Vanity Toll Free Numbers
+| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | We can help you obtain that catchy toll-free number that will work best with your brand.
+|-
+| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | [[Virtual_Fax|Virtual Fax]]
+| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | Send and receive faxes through the Customer Portal or Email with our Virtual Fax DID Numbers.
+|-
+| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | [[Virtual_PRI|Virtual PRI]]
+| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | Replace your conventional PRI and opt in for a more efficient and cost-effective solution. Our solution is entirely contractless and scales along with your growing needs.
+|-
+| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | [[Voicemail|Voicemail]]
+| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | Never miss another message with our Voicemail feature. This will allow you to set your own custom greeting so callers know when to reach you before leaving a voicemail.
+|-
+| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | Voicemail to E-mail
+| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | Receive voicemails to your e-mail address automatically and immediately once they are left by your callers.
+|-
+| style="padding: 16px; background: #fafbfc; text-align: left;" | Voicemail Transcription
+| style="padding: 16px; background: #fafbfc; text-align: left;" | Our system offers the option to transcribe your voicemails from audio to text, for ease of comprehension.
 |}
+|}
-=== '''SMS''' ===
-This feature introduced on 2013 will allow you to send and receive messages with your DID Number (US and Canada DID Numbers Only).Currently it is in beta and will remain free (the price will be 1 cent per message starting sometime in 2014).
-You can check the rest of the details here, [[SMS]]
-'''If you have more inquires regarding the Features, feel free to contact the support team via the Live Chat or the Ticket system.
-For the '''Live Chat''' you will find one link on the VoIP.ms web site, just scroll down and you will find the '''Live Support Access''' on the left, also if you have already an account you will find this at the top on the right of your customer portal.
-To send request via the '''Ticket System''' you can open a new one from your customer portal >> Support >> New Ticket or send us an email to '''[email protected]'''