Getting Started

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-	This is a basic article to help you get started using [http://voip.ms Voip.ms] services.	+	This guide will help you to start using your [http://voip.ms Voip.ms] account and servicessss related, depending on the needs from your business or for personal use. A recently created account can be related with a lot of questions, most of those questions can be answered by the Support staff via Live chat or Ticket system, however the information here is intended to make easier your first contact with VoIP.
-	I established an account recently and had a number of questions when I first signed up.  Some of those questions were answered by support staff either through Live Chat, or via the ticketing system (which is linked to [email protected]).  Many other questions were answered by searching on various forums and web sites.	+	== Create your account ==
		+	You can create an account for free, just follow this link [https://www.voip.ms/signup.php Signup], you will access to the sign up page, enter the information required and click on submit. After signing up you will receive an email to confirm your email address and validate the account.
-	== Signing up for an account ==
-	Signing up for an account is FREE. You do not need to complete any credit card details to open an account.  Simply visit the [https://www.voip.ms/signup.php signup page] and complete the required information.  After signing up you will have to activate your account by clicking the link in your activation email.	+	Remember to check on your spam box to ensure you received the email, if not, contact VoIP.ms at support@voip.ms
-	Password for your Main account will be the same used for login, but you can change this later in the Account Settings.
		+	[[File:Signup11.jpg]]
-	== First Log In ==	+	'''Once you have done this, have in mind what is exactly you want to do with your account. When you log in for the first time will be important to check the [http://wiki.voip.ms/article/Account_Settings Account Settings] so you can get familiar with the options offered to configure your line.'''
-	When you first [https://www.voip.ms/m/login.php log in] you may be overwhelmed by the sheer amount of menu options that are available.  Don't worry...as you spend more time on the Customer Portal you will become familiar with the how the system works.	+	== Adding Funds ==
-	The '''Portal Home''' Page (the page you get to after logging in) shows you some important information, starting with your Main Username.  Interestingly I was able to register my ATA with that username.  So if my Main Username was 123456 then you could register an ATA or softphone to [email protected].  However this '''does not''' allow you to receive incoming calls.  So your next step will be to create an extension.  In Voip.ms these are called SubAccounts.	+	In order to use VoIP.ms servicessss, you will need to add funds to your account, note this is a pre-paid service, the amount added will be reflected in the '''Account Balance''', look for this option at the '''"Finances"''' link in the customer portal.
-	== Creating a Sub Account ==	+	[[File:addfunds.jpg]]
-	I recommend creating 2 sub accounts so you can ensure that everything is working well.  There is no charge for creating sub accounts.  On the main menu, select Sub Accounts --> Create Sub Account.  Enter in the details.  Once the account is created, go ahead and create a second sub account.	+	Adding funds is a simple procedure, click on Finances --> Add Funds in the customer portal.  Make a payment with any of the available payment options such Credit Card or Paypal, the minimum to add is '''$25 USD'''. Contact VoIP.ms staff for more information when using Western Union or Bank Wire.
-	'''Important Note : Your SIP login details for your sub accounts will be slightly different than your direct SIP URI to your extension.  Here is an example:'''
-	''Sub Account : 100000_101	+	Will be important to make sure when using the service how you are expending your balance, is there a way to [http://wiki.voip.ms/article/Calculating_my_expenses calculate my expenses] ? Yes it is, follow the link to check the article in this Wiki that will help you on this matter.
-	Sip Proxy : atlanta.voip.ms	+
-	SIP URI : 1000001@atlanta.voip.ms	+
-	''	+
-	Don't get caught out by this!  If you can't connect your ATA / Ip / Soft phone to your sub account, check these details!
-	Once you have registered your devices to 2 sub accounts, you can call between them.  You want to make sure this is working fine. For my testing, I registered ext 101 to my ATA, and ext 109 to my iPhone (using one of the many free softphones available from App Store). When I dialed 101 from my softphone on the iPhone, I was immediately connected to the ATA in my house.	+	Remember that with VoIP.ms, the inbound and outbound calls are charged separately. For example, if you take a US DID number (for receiving calls), the cost can be $0.99 a month and $0.01 per minute. And all your outbound will still be charged as per the [http://voip.ms/rates.php Termination Rates]. '''For example, calling a US48 number is $0.0105 per minute.'''
-	You can always check the status of your ATA / softphones on the Portal Home Page (see Main Menu --> Portal Home).  If you look at your list of Sub Accounts near the bottom of the page, you will see if they are registered or not.	+	== Outgoing calls ==
		+	If you intend to use VoIP.ms services for the purpose of making calls, you will need first a '''device or softphone''' to do this, you can use any type of software or device (unlocked) which support '''SIP or IAX2'''. Including free softphones such as X-lite, free open source PBX Asterisk, Voxalot, Trixbox distribution, VoIP ata's and VoIP phones, Hardware CISCO VoIP switches etc. Basically, any hardware or software that support one of the 2 protocols offered.
-	== Why would I want a Sub Account? ==
-	'''If you want to receive incoming calls from other SIP devices or VOIP providers, you will need a sub account as you will now have a SIP URI that accepts incoming calls.'''	+	When you define what is the equipment you will use with the service, you need to configure it using the credentials provided when creating the account. You will receive an '''Account number ID''' that consist of six digits (e.g. 100000), along with this you have a password used when creating the account (you can change this password later in your Account Settings). The additional information missing now is the VoIP.ms server we will use to register, for that will be recommendable to send a ping to [http://wiki.voip.ms/article/Choosing_Server choose a server]so you can have an idea about which server to use.
-	You can also have the sub accounts based on different continents!  So let's say you live in New York, but your parents live in Seattle, and your Aunt lives in England.  You can create a sub account for each of them.  Let's say your sub account is set up as extension 101, you parents as 102, and your aunt as 103.  To call each other, you would simply pick up the phone and dial the 3 digit extension number.  There would be no charge for this call as it is considered an internal call.
-	Remember that every sub account should be registered to the same server, otherwise the internal calls wont work.	+	[[File:Info11.jpg]]
-	If you work from different locations, you might want to set up an extension in each physical locations.  Have an ATA & phone hooked up in your home, and an IP phone on your office desk for example.
-	'''Basically, you can think of sub accounts as additional extensions to setup additional devices or systems on your VOIP network.'''	+	Refer also to the [http://wiki.voip.ms/article/Devices configurations samples] here on the Wiki to find specific instructions for your equipment.
-	There are many reasons to use your Sub Accounts!
		+	Once registered first dial '''4443''' for "echo test" this tool is useful to test the quality of your line since is the only number you can call without adding funds. After doing this, you are ready to add funds and call to the desired destinations, remember to check the Termination rates inside the customer portal, so you can get a better idea about the [http://wiki.voip.ms/article/Service_Cost service cost].
-	== Adding Funds ==	+	== Incoming calls ==
		+
		+	To receive calls with VoIP.ms, you probably will need a '''DID number''', you can still receive calls via [http://wiki.voip.ms/article/SIP_URI Sip Uri] using a [http://wiki.voip.ms/article/Sub_Accounts sub account], but for use most of the features included in the portal, will be necessary to get a DID number for the incoming calls and different options offered for this scenario.
		+
		+
		+	You have different options to get a DID number, since local US & Canadian numbers to International or Toll free numbers. You will find also some interesting alternatives such Virtual numbers or iNUMs. Refer to DID Numbers >> Order DID in the customer portal and pick the number that suits best for your needs.
		+
		+
		+	[[File:did11.jpg]]
		+
		+
		+	Once you have a DID Number you can see it in your portal, listed under DID Numbers >> [http://wiki.voip.ms/article/Manage_DID Manage DID(s)]. In this section you will have different options to configure for your number. The first recommended test is to route it to '''System >> Echo test''', to make sure you received a number that is properly working.
		+
		+
		+	You can find different options for the Routing of your number:
		+
		+
		+	* Main or [http://wiki.voip.ms/article/Sub_Accounts sub account] (this basically means you can route your number to a device or      equipment previously configured).
		+
		+	* [http://wiki.voip.ms/article/Digital_Receptionist_(IVR) IVR (digital receptionist)] this is useful to handle your calls at your business and direct the callers to a specific department.
		+
		+	* [http://wiki.voip.ms/article/Calling_Queues Calling queue] (members that can login and answer your calls).
		+
		+	* [http://wiki.voip.ms/article/Time_Conditions Time conditions] (specify different routes for your numbers depending the time of the day).
		+
		+	* [http://wiki.voip.ms/article/Call_Forwarding Call forwarding] (route your calls to an external number such a landline or cellphone number).
		+
		+	* [http://wiki.voip.ms/article/SIP_URI Sip Uri], to call another person or company via SIP.
		+
		+	* [http://wiki.voip.ms/article/Ring_Groups Ring group] (you have different devices registered, using different sub accounts, you can route one number to all of them with this feature).
		+
		+	* [http://wiki.voip.ms/article/Recordings Recordings], play a simple message for people to hear when calling your number.
		+
		+	* [http://wiki.voip.ms/article/Callback Call back], (you can use for example your cellphone to make calls via VoIP.ms service).
		+
		+	* [http://wiki.voip.ms/article/DISA DISA] (works similar to call back but instead you have to enter a PIN number first).
		+
		+	* [http://wiki.voip.ms/article/Voicemail Voicemail] (give people calling you an option to leave a message, so you can contact them later).
		+
		+	* '''System (Used for echo test and other responses, such a busy tone or message for unwanted calls).'''
		+
		+	== Sub Accounts ==
		+
		+	Most VoIP.ms users that recently created an account, can probably have questions regarding [http://wiki.voip.ms/article/Sub_Accounts sub accounts], for what are they and what is the benefit to create them?
		+
		+
		+	[[File:sub11.jpg]]
		+
		+
		+	With VoIP.ms you have the possibility to register more than one device, softphone or system, this can be achieved by using the '''sub accounts''' offered. You can create as many sub accounts you need, depending on how many devices you want to register at the same time.
		+
		+
		+	Registering multiple devices only with the main account is not recommendable since can cause some connectivity issues.
		+
		+
		+	When you create sub accounts, is like having additional accounts, but managed all together, for this you get a different User ID an password to register a device:.
		+
		+
		+	'''For example:'''
		+	'''Sub Account : 100000_101'''
		+	'''Password: You set it on the sub account'''
		+	'''Sip Proxy : atlanta.voip.ms'''
		+
		+
		+	Sub accounts are also useful to communicate our devices between them, say you have 2 sub accounts registered to Atlanta server, you can make calls directly between the sub accounts using an '''internal extension''' that can be configured, at the moment you create the sub account, this same internal extension can be used as a '''SIP URI'''.
		+
		+
		+	You can always check the status of your ATA / softphones on the '''Portal Home Page (Main Menu >> Portal Home)'''.  If you look at your list of Sub Accounts near the bottom of the page, you will see the registration status.
		+
		+	== International calls ==
		+
		+	If you intend to use VoIP.ms services for '''International calls''', note these are disabled by default, there is a purpose on this of course, which is enforce the security on your account, if you decide to enable them, VoIP.ms recommend highly to use the restrictions in the [http://wiki.voip.ms/article/Account_Settings Account Settings]:
		+
		+
		+	* Allow International calls.
		+
		+	* Max. Call Time for US48/Canadian Calls (exceeding the time, will cause the call to hang up automatically).
		+
		+	* Max. Call Time for International Calls (Max. Call Time for International Calls).
		+
		+	* International Amount Restriction (If exceeds the maximum amount, the call will not be connected).
		+
		+
		+	VoIP.ms currently offer new options that can help for the security, you can refer to '''Main Menu >> Account Settings >> Account Restrictions.''' These settings define the restrictions the system will use when you place calls to either USA48, Canada or International Numbers.
		+
		+
		+	[[File:rest11.jpg]]
		+
		+
		+	Note also that some destinations are locked by default for new accounts. In order to have [http://wiki.voip.ms/article/Unlocking_All_International_Destinations full access to all international destinations], refer to Main Menu >> Portal Home >> Allowed International destinations, click on the link "Some Areas Locked (Click for details)" and follow the instructions.
		+
		+	== Call detail records ==
		+
		+	In your VoIP.ms account you will notice a section called "CDR and Reports", here you can find your [http://www.example.com Call detail records] which basically represent all the calls made and received in your account, the different filters available can make easier your search for a specific call.
		+
		+
		+	[[File:cdr11.jpg]]
		+
		+
		+	* Sear for a specific range of '''dates'''
		+
		+	* Filter calls by '''disposition''' in the CDR (answered, no answered, busy, failed).
		+
		+	* Filter calls by '''type''' (Outgoing, Incoming, calls to specific DID number).
		+
		+	* Filter calls by '''call billing''' (billed calls, free calls).
		+
		+	* Filter calls by '''account''' (main or sub account calls).
		+
		+	* '''Time Zone''' (Set the time zone to adjust your CDR to your local time).
-	'''In order to purchase DIDs, make outbound calls and so on, you will need to add funds to your account.'''  This is a very simple procedure.  Just click on Finances --> Add Funds in the menu system.  Make a payment with your Credit Card or Paypal account.  The minimum is $25.  As Voip.ms operates a prepay service, you will notice your funds deplete as you use their paid services.  However there is a good chance that your initial $25 deposit will last a lot longer paying for voip.ms services than your local phone company!!!	+	== Support staff ==
-	There are 2 additional payment options such as Bank wire and Western Union, you can ask the voip.ms staff for all the details regarding.	+	You need to [http://voip.ms/contactus.php contact] VoIP.ms staff? There is a section for this in the customer portal, you can open tickets from there and also see all the tickets you have previously created. There is also a link for the [http://wiki.voip.ms/article/Devices configuration samples] and a direct link to the [http://wiki.voip.ms/article/Welcome Wiki page].
-	== Getting a DID number ==	+	[[File:chat17.jpg]]
-	Next thing on my list was to choose a DID number.  '''A DID number (DID) is a "regular" landline telephone number.'''  As I was creating a new business venture and wanted a separate telephone number for the business (rather than handing out my home number) I purchased a DID.  This would give me a normal phone number that could be dialed from any standard telephone (landline, VoIP line, cellphone).
-	Voip.ms have a fantastic selection of DIDs and extremely competitive rates.  For example a 415 area code (San Francisco, California) would cost $0.99 per month + 1 cent per minute for each incoming call, or $4.95 inclusive of incoming calls (up to 3500 minutes per month, intended for residential use).	+	Support staff can help you with the trouble shooting in different scenarios, but you can also find useful information here:
-	If you wish, you can choose to enable '''Caller Line ID (CNAM)''' lookups on your DID.  This is completely optional.  A CNAM lookup checks the telephone number that is calling against a database and returns the name of the calling party.  If you do not make use of this, you will still see the person's telephone number on your display, just not their name. ''This service has a cost of 0.8 cents per query (8/10 of a cent).''
-	I wanted a Toll Free number for my business. It costs me $0.99 (yes, 99 cents) a month, plus 2.4 cents per minute for incoming calls from the lower 48.  8c per minute for incoming from Canada, and a little more for calls coming from Puerto Rico or Alaska.  However, as is typical with Voip.ms, I had other options available.  If I was going to receive a lot of toll free calls from Canada, I could have chosen to get the DID from the '''Canadian carrier'''.  All incoming calls would then have cost 3.2 cents per minute, although the monthly cost would have increased to $1.49 per month!	+	* [http://wiki.voip.ms/article/Call_quality_issues Call quality issues]
-	It is worth noting that when you set up a DID number with voip.ms, you will also get a new SIP URI.  In North America, the DID number is used (without the leading 1) in combination with your chosen server.  For example if your DID was 1-555-0199-3333 and you were registered with the New York server your newly assigned SIP URI would be [email protected] although you may find that [email protected] works as well.	+	* [http://wiki.voip.ms/article/DID_Troubleshooting DID trouble shooting]
-	When you order your DID, you can tell voip.ms what to do with calls that come in on that number.  You can have it route directly to one of your '''sub accounts'''.  So your aunt in England can have a regular New York landline number that is routed to her extension (103 in the example above).  Then when you are on your cell walking around Manhattan and want to ask your aunt a question, you dial a local number to you, but her phone rings in England.  Of course you may want a DID that routes directly to your Voip phone at home, or in your office.  Perhaps you would rather have all calls go to '''Voicemail''' and then be emailed to you, or maybe you would like to set up an '''IVR''' menu ("press 1 to speak with Sales, 2 for Customer Service...").  I set up my toll free number to forward calls to my cell and to my IP phone between the hours of 9-5EST.  Outside those hours, the calls go to Voicemail automatically and my phones don't ring :-)	+	* [http://wiki.voip.ms/article/Problems_logging_in Problems logging in]
		+	* Tips for your [http://wiki.voip.ms/article/PBX_Security PBX security]
-	== Outbound Calls ==	+	* [http://wiki.voip.ms/article/Troubleshooting_Outgoing_Calls Trouble shooting outgoing calls]
-	In the Voip industry, '''outbound calls are known as termination'''.  The termination rates at voip.ms are very low, and you can choose to send your calls over the value route or premium route.
-	The '''Value Route''' generally offers lower rates, and monitoring may not be as good.  I have been using the value rates since I signed up, and have had no trouble with them.	+	The section called '''"Feature Request"''' is the one you can use to report things that are not currently available with VoIP.ms service but you think will be good to have them in the future, like specific tools in the portal.
-	The '''Premium Route''' offers higher call quality, but if you are mostly calling within the US & Canada you may be fine on the value route.  Caller ID is also guaranteed on Premium routes.	+	== Rates section ==
-	Users who regularly make calls to the Middle East and Far East have reported that the Premium routes provide excellent service, whereas the Value Routes may or may not work as well.	+	You want to know how much you will pay when calling to a specific number? You need to visit the '''Rates section''' in the customer portal, and you have some fields that will make your search quicker:
-	You would expect that Premium routes would always be more expensive than Value routes, however this is not necessarily the case.  Here are a few sample taken from the [https://www.voip.ms/m/rates/rates_premium.php Rates] pages as of May 2011.
-	Premium to US = 1.25 cents per minute.  Value to US = 1.05 cents per minute.	+	[[File:rates11.jpg]]
-	Premium to Canada = 1.25 cents per minute.  Value to Canada = 0.52 cents per minute (yes, that's half a cent).	+
-	Premium to UK = 0.7 cents per minute. Value to UK = 0.79 cents per minute.	+
-	Premium to Japan = 10 cents per minute.  Value to Japan = 2.5 cents per minute.	+
-	Different termination rates may apply for calling cell phones in other Countries.  The rates pages list all the various rates for different cell providers in each Country.
		+	* '''Search country''' (make your search by looking at the different rates for a specific country in the termination list).
-	== Conclusion ==	+	* '''Phone number prefix''' (look for a specific number, you will get the rate for the prefix that match the number).
-	I hope this Getting Started Guide will serve as a useful "how to setup voip.ms" how to guide for new users.  Existing users, please feel free to add more to this wiki!!!	+	* [http://wiki.voip.ms/article/Value_vs_Premium Value & Premium] (you can choose between Value and Premium route for the continental USA/Canada, International & Toll free calls).

---

Revision as of 16:40, 17 August 2011

This guide will help you to start using your Voip.ms account and servicessss related, depending on the needs from your business or for personal use. A recently created account can be related with a lot of questions, most of those questions can be answered by the Support staff via Live chat or Ticket system, however the information here is intended to make easier your first contact with VoIP.

Contents 1 Create your account 2 Adding Funds 3 Outgoing calls 4 Incoming calls 5 Sub Accounts 6 International calls 7 Call detail records 8 Support staff 9 Rates section

Create your account

You can create an account for free, just follow this link Signup, you will access to the sign up page, enter the information required and click on submit. After signing up you will receive an email to confirm your email address and validate the account.

Remember to check on your spam box to ensure you received the email, if not, contact VoIP.ms at [email protected]

Once you have done this, have in mind what is exactly you want to do with your account. When you log in for the first time will be important to check the Account Settings so you can get familiar with the options offered to configure your line.

Adding Funds

In order to use VoIP.ms servicessss, you will need to add funds to your account, note this is a pre-paid service, the amount added will be reflected in the Account Balance, look for this option at the "Finances" link in the customer portal.

Adding funds is a simple procedure, click on Finances --> Add Funds in the customer portal. Make a payment with any of the available payment options such Credit Card or Paypal, the minimum to add is $25 USD. Contact VoIP.ms staff for more information when using Western Union or Bank Wire.

Will be important to make sure when using the service how you are expending your balance, is there a way to calculate my expenses ? Yes it is, follow the link to check the article in this Wiki that will help you on this matter.

Remember that with VoIP.ms, the inbound and outbound calls are charged separately. For example, if you take a US DID number (for receiving calls), the cost can be $0.99 a month and $0.01 per minute. And all your outbound will still be charged as per the Termination Rates. For example, calling a US48 number is $0.0105 per minute.

Outgoing calls

If you intend to use VoIP.ms services for the purpose of making calls, you will need first a device or softphone to do this, you can use any type of software or device (unlocked) which support SIP or IAX2. Including free softphones such as X-lite, free open source PBX Asterisk, Voxalot, Trixbox distribution, VoIP ata's and VoIP phones, Hardware CISCO VoIP switches etc. Basically, any hardware or software that support one of the 2 protocols offered.

When you define what is the equipment you will use with the service, you need to configure it using the credentials provided when creating the account. You will receive an Account number ID that consist of six digits (e.g. 100000), along with this you have a password used when creating the account (you can change this password later in your Account Settings). The additional information missing now is the VoIP.ms server we will use to register, for that will be recommendable to send a ping to choose a serverso you can have an idea about which server to use.

Refer also to the configurations samples here on the Wiki to find specific instructions for your equipment.

Once registered first dial 4443 for "echo test" this tool is useful to test the quality of your line since is the only number you can call without adding funds. After doing this, you are ready to add funds and call to the desired destinations, remember to check the Termination rates inside the customer portal, so you can get a better idea about the service cost.

Incoming calls

To receive calls with VoIP.ms, you probably will need a DID number, you can still receive calls via Sip Uri using a sub account, but for use most of the features included in the portal, will be necessary to get a DID number for the incoming calls and different options offered for this scenario.

You have different options to get a DID number, since local US & Canadian numbers to International or Toll free numbers. You will find also some interesting alternatives such Virtual numbers or iNUMs. Refer to DID Numbers >> Order DID in the customer portal and pick the number that suits best for your needs.

Once you have a DID Number you can see it in your portal, listed under DID Numbers >> Manage DID(s). In this section you will have different options to configure for your number. The first recommended test is to route it to System >> Echo test, to make sure you received a number that is properly working.

You can find different options for the Routing of your number:

• Main or sub account (this basically means you can route your number to a device or equipment previously configured).

• IVR (digital receptionist) this is useful to handle your calls at your business and direct the callers to a specific department.

• Calling queue (members that can login and answer your calls).

• Time conditions (specify different routes for your numbers depending the time of the day).

• Call forwarding (route your calls to an external number such a landline or cellphone number).

• Sip Uri, to call another person or company via SIP.

• Ring group (you have different devices registered, using different sub accounts, you can route one number to all of them with this feature).

• Recordings, play a simple message for people to hear when calling your number.

• Call back, (you can use for example your cellphone to make calls via VoIP.ms service).

• DISA (works similar to call back but instead you have to enter a PIN number first).

• Voicemail (give people calling you an option to leave a message, so you can contact them later).

• System (Used for echo test and other responses, such a busy tone or message for unwanted calls).

Sub Accounts

Most VoIP.ms users that recently created an account, can probably have questions regarding sub accounts, for what are they and what is the benefit to create them?

With VoIP.ms you have the possibility to register more than one device, softphone or system, this can be achieved by using the sub accounts offered. You can create as many sub accounts you need, depending on how many devices you want to register at the same time.

Registering multiple devices only with the main account is not recommendable since can cause some connectivity issues.

When you create sub accounts, is like having additional accounts, but managed all together, for this you get a different User ID an password to register a device:.

For example:
Sub Account : 100000_101
Password: You set it on the sub account
Sip Proxy : atlanta.voip.ms

Sub accounts are also useful to communicate our devices between them, say you have 2 sub accounts registered to Atlanta server, you can make calls directly between the sub accounts using an internal extension that can be configured, at the moment you create the sub account, this same internal extension can be used as a SIP URI.

You can always check the status of your ATA / softphones on the Portal Home Page (Main Menu >> Portal Home). If you look at your list of Sub Accounts near the bottom of the page, you will see the registration status.

International calls

If you intend to use VoIP.ms services for International calls, note these are disabled by default, there is a purpose on this of course, which is enforce the security on your account, if you decide to enable them, VoIP.ms recommend highly to use the restrictions in the Account Settings:

• Allow International calls.

• Max. Call Time for US48/Canadian Calls (exceeding the time, will cause the call to hang up automatically).

• Max. Call Time for International Calls (Max. Call Time for International Calls).

• International Amount Restriction (If exceeds the maximum amount, the call will not be connected).

VoIP.ms currently offer new options that can help for the security, you can refer to Main Menu >> Account Settings >> Account Restrictions. These settings define the restrictions the system will use when you place calls to either USA48, Canada or International Numbers.

Note also that some destinations are locked by default for new accounts. In order to have full access to all international destinations, refer to Main Menu >> Portal Home >> Allowed International destinations, click on the link "Some Areas Locked (Click for details)" and follow the instructions.

Call detail records

In your VoIP.ms account you will notice a section called "CDR and Reports", here you can find your Call detail records which basically represent all the calls made and received in your account, the different filters available can make easier your search for a specific call.

• Sear for a specific range of dates

• Filter calls by disposition in the CDR (answered, no answered, busy, failed).

• Filter calls by type (Outgoing, Incoming, calls to specific DID number).

• Filter calls by call billing (billed calls, free calls).

• Filter calls by account (main or sub account calls).

• Time Zone (Set the time zone to adjust your CDR to your local time).

Support staff

You need to contact VoIP.ms staff? There is a section for this in the customer portal, you can open tickets from there and also see all the tickets you have previously created. There is also a link for the configuration samples and a direct link to the Wiki page.

Support staff can help you with the trouble shooting in different scenarios, but you can also find useful information here:

• Call quality issues

• DID trouble shooting

• Problems logging in

• Tips for your PBX security

• Trouble shooting outgoing calls

The section called "Feature Request" is the one you can use to report things that are not currently available with VoIP.ms service but you think will be good to have them in the future, like specific tools in the portal.

Rates section

You want to know how much you will pay when calling to a specific number? You need to visit the Rates section in the customer portal, and you have some fields that will make your search quicker:

• Search country (make your search by looking at the different rates for a specific country in the termination list).

• Phone number prefix (look for a specific number, you will get the rate for the prefix that match the number).

• Value & Premium (you can choose between Value and Premium route for the continental USA/Canada, International & Toll free calls).