Features - VoIP.ms Wiki

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Features

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One of the benefits and goals to have a VoIP.ms account is that not only you get both origination and termination services, but VoIP.ms also offers a complete solution for your business or home by providing the customer with many options and features to make your life more easy than ever.
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__TOC__
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Most of the Features listed below are completely free with the service and you will not need to pay to have these awesome benefits. To fully understand each of these features, you can click on the link found within the brief description to access the specific guide for each topic.
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<div style="font-size: 3.2em; font-weight: 200; color: #1e293b; margin-bottom: 15px; letter-spacing: -2px;">Features</div>
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==='''Digital Receptionist or IVR'''===
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'''[[Fonctionnalités|🇫🇷 Français]]''' • '''[[Funciones|🇲🇽 Español]]'''
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Interactive Voice Response (IVR), (also know as Auto-attendant) this option can be used to present a recording to the people calling to your DID number and also give them the chance to enter the extension of the person or department they want to reach. For example, you could create an IVR and point one of your DID numbers to it, and when the IVR answers, caller will hear "Thank you for calling XYZ Inc, for Sales press 1, for Service press 2", etc.
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</div>
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Please find the link below for the complete guide.<br>
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[[Digital Receptionist (IVR)]]
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==='''Calling Queues'''===
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If you want a solution to manage your incoming calls, and have your customer(s) wait on the line while an agent picks up the call, you need to create a Calling Queue entry, this will permit you to have many calls on hold, queued calls in First In-First Out order until agents become available.
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Please find the link below for the complete guide.<br>
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[[Calling Queue]]
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==='''Recordings'''===
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VoIP.ms allows you to upload an audio file and use it in the different options we have under DID numbers menu. It can be used with several of the other features of our system such as Digital recepcionist, Calling queues, and others.
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Please find the link below for the complete guide.<br>
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[[Recordings]]
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==='''SIP URI'''===
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A SIP URI is the SIP addressing schema to call another person via SIP. In other words, a SIP URI is a user's SIP phone number or address. The SIP URI resembles an e-mail address and is written in the following format: x@y:port (x=Username, y=host|domain|IP)
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Please find the link below for the complete guide.<br>
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[[SIP_URI]]
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==='''Call Forwarding'''===
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A Call Forwarding allows an incoming call to be redirected to a mobile telephone or other telephone number where the desired called party is able to answer. You can set any number, even international numbers.
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Please find the link below for the complete guide.<br>
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[[Call Forwarding]]
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==='''Ring Groups'''===
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The Ring Group feature allows you to have incoming calls to be redirected to different destinations that are included in your Ring Group, where any member of the group is able to answer. When you receive a call to a DID routed to a Ring Group, all members of that group will ring at the same time until one of them answers the call. You can add various types of members to a ring group:
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Main Account,
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[[Sub Accounts]],
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[[SIP URI]]'s,
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[[Call Forwarding]].
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Please find the link below for the complete guide.<br>
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[[Ring Groups]]
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==='''Callback'''===
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With this feature, you can define a number to be called by our system, in order to receive a dial tone and place outgoing calls through VoIP.ms. This could be useful if you want to place a call and you are not at home or don't have access to your voip device.
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Please find the link below for the complete guide.<br>
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[[Callback]]
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==='''DISA'''===
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Direct Inward System Access ( DISA ) allows you to use our system for placing outgoing calls, even if you are not close to any device where you are registering your account or sub account. In this case you just would need to dial to your DID number and to provide a 4 digits PIN number, then you can dial out to any number in the world under our termination rates.
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Please find the link below for the complete guide.<br>
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[[DISA]]
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==='''Time Condition'''===
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Time Conditions is a feature that allows you to route your incoming calls to different destinations depending on the time of the day of the call. For example, you can have a Time condition for your Non-Business hours and all the incoming calls you receive will be routed to a recording or the voicemail directly (you can also route to other options, like IVR, Call Forwarding entry, etc.).
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Please find the link below for the complete guide.<br>
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[[Time Conditions]]
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==='''CallerID Filtering'''===
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This feature allows you to filter the incoming calls to your DID numbers given a specific Caller ID number, area code or even anonymous numbers. For example, if you receive annoying incoming calls from a telemarketing company you can create a filter to route all the calls to a recording that plays the message "That number is no longer in service, please hang-up and try again", amongst several other options.
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Please find the link below for the complete guide.<br>
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[[CallerID Filtering]]
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==='''Phone Book'''===
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The Phone Book feature allows you to configure Speed-Dial entries and Caller ID name (CNAM) overrides. For example, let's say you have a Customer, Provider or Relative that you call frequently you can create a phone book entry, in order to make call using a speed-dial entry of 4 digits long. Also you can have a Caller ID name (CNAM) override to identify the incoming calls of an important customer if his number doesn't have a proper Caller ID name (CNAM) linked to it, for free.
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Please find the link below for the complete guide.<br>
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[[Phone book]]
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==='''Voicemail'''===
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VoIP.ms has an advanced Voicemail feature that is free to use, which also provides you the option to forward your messages to your email address as an audio attachment.
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In order to use the Voicemail feature with Voip.ms you will have to create a Voicemail entry and then assign your entry to one of your DIDs or Accounts.
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Please find the link below for the complete guide.<br>
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[[Voicemail]]
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==='''E911'''===
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VoIP 911 Service differs from traditional 911 services due to limitations brought on by VoIP technology. It is nearly impossible to detect where a call originates from when placed over the internet. e911 allows users to associate physical addresses with their DIDs, allowing them to have service similar to traditional 911.
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'''Important Note: Use of our 911 Service costs a recovery setup fee of $ 1.50 on activation and a regulatory recovery fee of $ 1.50 per DID number activated per month.'''
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Please find the link below for the complete guide.<br>
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[[E911]]
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==='''Music on Hold'''===
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With our services you can easly chose if you want to play "Music on Hold" when the call is on hold state, the caller will hear smoot jazz while he waits on line. Also you can deactivate this option if you don't want to play Music to the caller, this can be done from your '''customer portal >> Main Menu >> Account Settings >> General. '''[http://wiki.voip.ms/article/Account_Settings#General]
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==='''Reseller'''===
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The Reseller feature is intended for users who wants to initiate a business in the VoIP world by reselling VoIP.ms services, this useful tool can help you create and manage accounts for your own clients, you will be able to assign specific rates and DIDs to them and also provide credentials to register a device or call system. You will be able to handle the billing for your customers depending on your needs and how much you want to earn with your business, setting rates and adding credits for them. Additionally you will find options to customize your reseller portal to have a more personalized site.
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Please find the link below for the complete guide.<br>
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[[Reseller Basic Guide]]
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==='''Sub Accounts'''===
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Having a Sub Account allows you to register more than one device to make or receive calls simultaneously, you can also use it as internal extensions for your office or even your house. Many of the features within VoIP.ms make use of the sub accounts. With this guide we are going to learn how to create and use this feature properly.
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Please find the link below for the complete guide.<br>
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[[Sub Accounts]]
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==='''Internal Extensions'''===
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This feature will allow you to define a quick dial access number to contact the subaccount directly and internatlly, this way you will be able to reach each sub account dialing an extension number E.G "102". This is an amazing feature because calls between extensions are for free so you can have one extension at your office or home in Canada and another one in the US or another country in the world and reach that subaccount dialing only the extension number. With this feature your business can be more efficient and also your friends and family will be in touch easily.
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Please find the link below for the complete guide.<br>
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[[Sub Accounts]]
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==='''Free Calls Between VoIP.ms Customers'''===
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Save even more money with this feature, with VoIP.ms you get free calls from your account to any VoIP.ms DID from US and Canada. So if your friends, family or customers have VoIP.ms DIDs from US/Can, be sure that the call will be FREE.
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==='''DID Portability'''===
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Don't lose that number that you like so much, if you are a VoIP.ms customer and have an existing number with a different provider you can optionally bring it (port it in) to VoIP.ms network. Toll free numbers, local USA/Canada and even International numbers can be ported to VoIP.ms.
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The LNP (Local Number Portability) Department handles all porting processes and guides the customer through it. They are also in charge of updating the customer via email with any relevant information about the port every time there is a change on the port request status.
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Please find the link below for the complete guide.<br>
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[[Porting a Number]]
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==='''Caller ID'''===
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Caller ID is a telephone service that transmits the calling party's number to the called party's telephone. When available, the Caller ID number can be complemented with the caller ID name (description e.g. John Smith)
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Please find the link below for the complete guide.<br>
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[[Caller ID]]
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__TOC__
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'''If you have more inquires regarding the Features, feel free to contact the support team via the Live Chat or the Ticket system.  
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<div style="text-align: left;">
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One of the benefits of having a VoIP.ms account is that not only do you get both origination and termination services, but VoIP.ms also offers a complete solution for your business or home by providing you with many options and features to make your life easier than ever. Most of the Features listed below are completely free with the service and you will not need to pay extra to have these awesome benefits.
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</div>
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For the '''Live Chat''' you will find one link on the VoIP.ms web site, just scroll down and you will find the '''Live Support Access''' on the left, also if you have already an account you will find this on the top on the right on your customer portal.  
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! style="background: linear-gradient(135deg, #d0382d 0%, #b8261a 100%); color: white; padding: 18px 16px; font-weight: 700; text-align: left;" | '''Feature'''
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! style="background: linear-gradient(135deg, #d0382d 0%, #b8261a 100%); color: white; padding: 18px 16px; font-weight: 700; text-align: left;" | '''Summary'''
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| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | 2-Step Verification
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| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | 2-Step Verification is an option that will add an extra layer of security to your account, preventing unauthorized login attempts.
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| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | 24/7 Customer Support
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| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | If you need help or have any questions, our team of experts will be here to assist via our 24/7/365 Live Chat and Ticket system to reach a quick and efficient resolution.
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| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | [[TOTP_Authentication|2FA/TOTP]]
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| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | As your account security is a priority for us, we offer several options to secure it, including 2FA/TOTP compatible with your favorite Authenticator app.
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| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | 3-Way Calling
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| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | Talk with two people at the same time with our 3-Way Calling feature. You can use this to add another person to your call, no matter who placed the first call.
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| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | A-Z International Calling
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| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | Keep in contact with friends and family members, even if you are miles apart. Call anywhere in the world with VoIP.ms!
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| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | API
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| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | With the VoIP.ms API, you can easily integrate VoIP.ms functionality on your website, intranet, extranet or customer portal.
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| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | Automatic Billing
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| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | Save time and prevent issues with our Automatic Billing feature, which will allow you to set a minimum balance amount threshold and an amount to deposit when it is reached.
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| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | Blacklist Numbers
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| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | Prevent unwanted callers from reaching you. With our robust filtering system, you can use wildcards to block calls from specific numbers to even whole area codes.
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| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | [https://voip.ms/blog/ Blog]
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| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | Our Blog is updated frequently with articles written by our experts to make your life easier with VoIP.ms. Never miss another feature update and learn tips to improve your quality of life!
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| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | Bring Your Own Device
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| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | You don't need a proprietary device to use the VoIP.ms service. Our service is compatible with any third party device or app that supports SIP or IAX2 protocols.
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| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | [[Virtual_PRI#The_Concept_of_.E2.80.9CBursting.E2.80.9D.2C_or_On_Demand.|Burstable Virtual PRI]]
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| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | Never miss an incoming call! With Burstable Virtual PRI, any call that exceeds your simultaneous call limits will still reach its destination, preventing them from reaching a busy tone.
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| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | [[BLF_Example_Scenario|Busy Lamp Field (BLF)]]
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| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | A LED indicator on your device can let you know if another extension is currently available or in use on your phone system.
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| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | [[Audio_Conferencing|Call Conference]]
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| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | Our Call Conference feature allows several people to dial into your phone number to be bridged together in the same conversation. This includes a robust dashboard that allows you to control different aspects of the call in real time.
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| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | [[Call_Detail_Records|Call Detail Records]]
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| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | Obtain detailed information on all your incoming and outgoing calls. Filter them by billing, call type, and answered state. You can access all the calls from your account without any type of limitation on the original date.
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| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | [[Call_Encryption_-_TLS/SRTP|Call Encryption SIP TLS/SRTP]]
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| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | Keep your information safe! This feature allows you to encrypt the communication between your device and our server.
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| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | [[Call_Forwarding|Call Forwarding]]
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| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | With the Call Forwarding feature, you'll be able to redirect calls from your VoIP.ms number to another external number.
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| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | [[Call_Hunting|Call Hunting]]
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| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | Never miss another call! With Call Hunting you'll be able to have incoming calls ring on different destinations, one after another, until it's answered.
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| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | [[Call_Parking|Call Parking]]
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| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | With our call parking feature, you and your team will be able to create parking lots where you can Put your current call on hold and initiate a second or put your current call on hold so you or anyone else from your team can pick up the call from another location.
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| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | [[Call_Recordings|Call Recording]]
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| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | Record both your incoming and outgoing calls and manage them directly through the Customer Portal. You'll also be able to download these recordings and/or send them to an email address.
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| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | [[Call_Transcription|Call Transcription]]
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| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | With this feature, all your voice calls can be transcribed to text format, and you may opt to receive them in your email inbox. You can either enable the transcription of all your calls or individually select which ones to transcribe.
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| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | Call Transfer
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| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | Direct any call to another destination after receiving them. You'll be able to make either blind transfers or attended transfers if your device supports them.
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| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | [[Callback|Callback]]
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| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | With this feature, you can set a number to be called to by our system, in order to receive a dial tone and place outgoing calls through VoIP.ms. This could be useful if you want to place a call and you are not at home or don't have a VoIP device readily available.
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|-
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| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | [[CallerID_Filtering|CallerID Filtering]]
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| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | With our robust filtering system, you can use wildcards to block or redirect calls from specific numbers, area codes or countries towards a specific destination.
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|-
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| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | [[Calling_Queues|Calling Queues]]
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| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | Manage your incoming calls and have your callers or customers wait on a line until an agent picks up the call with our Calling Queue feature.
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| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | ChannelPartner Program
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| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | VoIP.ms channel partners earn a decent recurring commission while avoiding to deal with the heavy burden of billing the customers themselves.
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|-
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| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | CNAM Updates
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| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | We can update your CallerID Name on the CNAM Database for your U.S.-based numbers, so your name or company name will appear correctly on outgoing calls.
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|-
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| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | [[Welcome|Community Wiki]]
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| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | Visit our Wiki page, with hundreds of articles and guides to help you setup and fine-tune your VoIP.ms experience.
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|-
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| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | [[Porting_a_Number|DID Portability]]
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| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | Keep your telephone number when switching from your current provider to us. We make it easy, the transition is as seamless as possible!
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| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | Directory Assistance
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| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | Our service allows Canadian customers to call 411 directory assistance for their area.
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| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | [[DISA|DISA]]
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| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | Direct Inward System Access (DISA) allows you to use our system for placing outgoing calls, even if you are far away from any device that is currently connected to our servers.
 +
|-
 +
| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | Do Not Disturb
 +
| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | Limit interruptions using the Do Not Disturb feature on compatible devices. This feature will reject any incoming calls until disabled.
 +
|-
 +
| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | [[E911|E911]]
 +
| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | Our Enhanced 911 feature will tie a location to your 911 calls, so you can reach the desired dispatcher without inconveniences during an emergency.
 +
|-
 +
| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | Email Notifications
 +
| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | Get email alerts whenever one of your account's settings is changed, log in from a different browser, make an international call to a new destination for a first time and many more situations. VoIP.ms will let you know!
 +
|-
 +
| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | Foreign IP Guard
 +
| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | Keep your account safe and prevent login attempts coming from foreign IP addresses unless you authorize them first.
 +
|-
 +
| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | Free Calls Between Customers
 +
| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | Calls placed from VoIP.ms Customers to VoIP.ms numbers are always free, no matter where you are.
 +
|-
 +
| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | Free Porting
 +
| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | Bring your already existing number for no extra charge! We offer free porting across U.S. & Canada for Local & Toll-free DID Numbers.
 +
|-
 +
| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | Graphical Usage Reports
 +
| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | Use your VoIP analysis module to capture and analyze incoming and outgoing calls and graphically display analysis results in bar or pie charts.
 +
|-
 +
| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | HD Calling
 +
| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | HD Calling delivers a much better sound quality as compared to a typical voice phone call delivered on a landline through the world's analog circuit-switched phone network (PSTN).
 +
|-
 +
| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | Inbound CallerID
 +
| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | Know who's calling before you pick up the call. We will show the callerID of incoming calls on your device's screen, as well as on your Call Detail Records.
 +
|-
 +
| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | Incoming Calls Failover
 +
| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | Manipulate the flow of your calls deciding the destination a call will take if your number is busy, if the call is unanswered or if your device is unreachable.
 +
|-
 +
| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | [[DigitalReceptionist_IVR|Interactive Voice Response (IVR)]]
 +
| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | In a matter of a few clicks, create a simple filter and reduce the number of robocalls you receive.
 +
|-
 +
| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | Internal Extensions
 +
| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | Assign each of your extensions its own short number so you can make calls to them directly.
 +
|-
 +
| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | Invoice Generation
 +
| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | Generate an invoice to keep tabs on your spending and deposits within a certain amount of time.
 +
|-
 +
| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | IP Authentication and IAX Support
 +
| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | Our system allows you to connect your device not only through SIP registration but also using IP Authentication and the IAX Protocol.
 +
|-
 +
| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | IP Restriction
 +
| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | As your account security is a priority for us, we offer several options to secure it, including restricting the IP address that'll be used to make outgoing calls.
 +
|-
 +
| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | Limit Calls per Countries
 +
| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | Choose which countries your account will or won't be able to reach with our extensive destination security settings.
 +
|-
 +
| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | Low Balance Threshold Alerts
 +
| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | Receive an email when your balance gets below a certain amount of your choosing, so you know when it's time to add funds to your account.
 +
|-
 +
| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | Max. Calling Time
 +
| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | Restrict the length of outgoing your calls to avoid going over your spending limit.
 +
|-
 +
| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | Music on Hold
 +
| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | We offer several pleasant options to present your callers while they are put on hold during a call.
 +
|-
 +
| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | Outbound CallerID
 +
| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | Customize your CallerID! Show your DID Number as CallerID during outgoing calls, or any number that you own, such as your cellphone or landline number.
 +
|-
 +
| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | [[Phone_book|Phonebook]]
 +
| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | Make entries of your favorite numbers so you can reach them with a simple Speed Dial key. This is particularly useful to dial certain numbers on a regular basis!
 +
|-
 +
| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | [[Choosing_Server#IPs|POP Options]]
 +
| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | Obtain the best connectivity wherever you are. With over 60 servers to choose over the world, from North America to Europe, VoIP.ms has you covered wherever you are.
 +
|-
 +
| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | POP Restriction
 +
| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | As your account security is a priority for us, we offer several options to secure it, including restricting the servers that your account can initiate calls from.
 +
|-
 +
| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | Port Out PIN Number
 +
| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | Protect your number from being ported away without your authorization by placing a port out PIN Number on it. Any port out requests must include this PIN Number in order to be allowed. This option is available for the majority of our numbers in the United States.
 +
|-
 +
| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | Rate-per-minute Limit
 +
| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | Budget responsibly with our Rate-per-minute Limit, which will prevent your account from placing calls to destinations that exceed a per-minute rate of your choice.
 +
|-
 +
| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | Recordings
 +
| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | Upload your own Recordings and use them to customize your Voicemail as a greeting, or as your Digital Receptionist menus.
 +
|-
 +
| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | Referral Program
 +
| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | Love your VoIP.ms services? For every friend you refer, you both receive $10 in VoIP.ms credits! The more referrals you make, the more credits you earn!
 +
|-
 +
| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | Reseller Program
 +
| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | Our reseller program will allow you to sell our services at a customizable markup. Set your own rates, receive payments directly and even whitelabel your own customer portal with VoIP.ms!
 +
|-
 +
| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | [[Ring_Groups|Ring Groups]]
 +
| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | With our Ring Groups feature, you will be able to have incoming calls redirected to several destinations at once. This will allow a call to ring on up to 8 devices, and 4 forwarded numbers, all at the same time.
 +
|-
 +
| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | Self-serve Portal
 +
| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | Our Customer Portal brings you all of our features and options to the tips of your fingers. Make any change almost immediately with our feature-rich service!
 +
|-
 +
| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | [[Sequence|Sequences]]
 +
| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | Create and send a series of digit tones as part of an IVR. This is specially useful, for example, to operate automatic door systems.
 +
|-
 +
| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | [[SIP_URI|SIP URI]]
 +
| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | A SIP URI is similar to an e-mail address. Our system will allow you to place SIP to SIP calls using such schema.
 +
|-
 +
| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | [[SMPP|SMPP]]
 +
| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | Send and receive a high volume of SMS messages through your own dedicated server with VoIP.ms. Short Message Peer to Peer (SMPP) feature
 +
|-
 +
| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | SMS/MMS Messaging Center
 +
| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | Receive text and multimedia messages on supported numbers. Read and reply either through our Customer Portal, or through your supported SIP Device and email.
 +
|-
 +
| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | Speed Dial
 +
| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | Make entries of your favorite numbers so you can reach them with a simple Speed Dial key. This is particularly useful to dial certain numbers on a regular basis.
 +
|-
 +
| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | [[Sub_Accounts|Sub-accounts]]
 +
| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | Register multiple devices and configure them individually without extra cost using our Sub-accounts feature.
 +
|-
 +
| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | T.38 Fax
 +
| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | Send and receive faxes using a Fax Machine through an ATA with our Virtual Fax DID Numbers.
 +
|-
 +
| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | [[Time_Conditions|Time Conditions]]
 +
| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | Decide whenever you wish to receive calls or when to not be disturbed. No calls after 10PM? Solved.
 +
|-
 +
| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | Vanity Toll Free Numbers
 +
| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | We can help you obtain that catchy toll-free number that will work best with your brand.
 +
|-
 +
| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | [[Virtual_Fax|Virtual Fax]]
 +
| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | Send and receive faxes through the Customer Portal or Email with our Virtual Fax DID Numbers.
 +
|-
 +
| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | [[Virtual_PRI|Virtual PRI]]
 +
| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | Replace your conventional PRI and opt in for a more efficient and cost-effective solution. Our solution is entirely contractless and scales along with your growing needs.
 +
|-
 +
| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | [[Voicemail|Voicemail]]
 +
| style="padding: 16px; background: #fafbfc; border-bottom: 1px solid #f1f5f9; text-align: left;" | Never miss another message with our Voicemail feature. This will allow you to set your own custom greeting so callers know when to reach you before leaving a voicemail.
 +
|-
 +
| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | Voicemail to E-mail
 +
| style="padding: 16px; background: #ffffff; border-bottom: 1px solid #f1f5f9; text-align: left;" | Receive voicemails to your e-mail address automatically and immediately once they are left by your callers.
 +
|-
 +
| style="padding: 16px; background: #fafbfc; text-align: left;" | Voicemail Transcription
 +
| style="padding: 16px; background: #fafbfc; text-align: left;" | Our system offers the option to transcribe your voicemails from audio to text, for ease of comprehension.
 +
|}
-
To send request via the '''Ticket System''' you can open a new one from your customer portal >> Support >> New Ticket or send us an email to '''[email protected]'''
+
|}

Latest revision as of 23:08, 29 July 2025

Features


One of the benefits of having a VoIP.ms account is that not only do you get both origination and termination services, but VoIP.ms also offers a complete solution for your business or home by providing you with many options and features to make your life easier than ever. Most of the Features listed below are completely free with the service and you will not need to pay extra to have these awesome benefits.

Feature Summary
2-Step Verification 2-Step Verification is an option that will add an extra layer of security to your account, preventing unauthorized login attempts.
24/7 Customer Support If you need help or have any questions, our team of experts will be here to assist via our 24/7/365 Live Chat and Ticket system to reach a quick and efficient resolution.
2FA/TOTP As your account security is a priority for us, we offer several options to secure it, including 2FA/TOTP compatible with your favorite Authenticator app.
3-Way Calling Talk with two people at the same time with our 3-Way Calling feature. You can use this to add another person to your call, no matter who placed the first call.
A-Z International Calling Keep in contact with friends and family members, even if you are miles apart. Call anywhere in the world with VoIP.ms!
API With the VoIP.ms API, you can easily integrate VoIP.ms functionality on your website, intranet, extranet or customer portal.
Automatic Billing Save time and prevent issues with our Automatic Billing feature, which will allow you to set a minimum balance amount threshold and an amount to deposit when it is reached.
Blacklist Numbers Prevent unwanted callers from reaching you. With our robust filtering system, you can use wildcards to block calls from specific numbers to even whole area codes.
Blog Our Blog is updated frequently with articles written by our experts to make your life easier with VoIP.ms. Never miss another feature update and learn tips to improve your quality of life!
Bring Your Own Device You don't need a proprietary device to use the VoIP.ms service. Our service is compatible with any third party device or app that supports SIP or IAX2 protocols.
Burstable Virtual PRI Never miss an incoming call! With Burstable Virtual PRI, any call that exceeds your simultaneous call limits will still reach its destination, preventing them from reaching a busy tone.
Busy Lamp Field (BLF) A LED indicator on your device can let you know if another extension is currently available or in use on your phone system.
Call Conference Our Call Conference feature allows several people to dial into your phone number to be bridged together in the same conversation. This includes a robust dashboard that allows you to control different aspects of the call in real time.
Call Detail Records Obtain detailed information on all your incoming and outgoing calls. Filter them by billing, call type, and answered state. You can access all the calls from your account without any type of limitation on the original date.
Call Encryption SIP TLS/SRTP Keep your information safe! This feature allows you to encrypt the communication between your device and our server.
Call Forwarding With the Call Forwarding feature, you'll be able to redirect calls from your VoIP.ms number to another external number.
Call Hunting Never miss another call! With Call Hunting you'll be able to have incoming calls ring on different destinations, one after another, until it's answered.
Call Parking With our call parking feature, you and your team will be able to create parking lots where you can Put your current call on hold and initiate a second or put your current call on hold so you or anyone else from your team can pick up the call from another location.
Call Recording Record both your incoming and outgoing calls and manage them directly through the Customer Portal. You'll also be able to download these recordings and/or send them to an email address.
Call Transcription With this feature, all your voice calls can be transcribed to text format, and you may opt to receive them in your email inbox. You can either enable the transcription of all your calls or individually select which ones to transcribe.
Call Transfer Direct any call to another destination after receiving them. You'll be able to make either blind transfers or attended transfers if your device supports them.
Callback With this feature, you can set a number to be called to by our system, in order to receive a dial tone and place outgoing calls through VoIP.ms. This could be useful if you want to place a call and you are not at home or don't have a VoIP device readily available.
CallerID Filtering With our robust filtering system, you can use wildcards to block or redirect calls from specific numbers, area codes or countries towards a specific destination.
Calling Queues Manage your incoming calls and have your callers or customers wait on a line until an agent picks up the call with our Calling Queue feature.
ChannelPartner Program VoIP.ms channel partners earn a decent recurring commission while avoiding to deal with the heavy burden of billing the customers themselves.
CNAM Updates We can update your CallerID Name on the CNAM Database for your U.S.-based numbers, so your name or company name will appear correctly on outgoing calls.
Community Wiki Visit our Wiki page, with hundreds of articles and guides to help you setup and fine-tune your VoIP.ms experience.
DID Portability Keep your telephone number when switching from your current provider to us. We make it easy, the transition is as seamless as possible!
Directory Assistance Our service allows Canadian customers to call 411 directory assistance for their area.
DISA Direct Inward System Access (DISA) allows you to use our system for placing outgoing calls, even if you are far away from any device that is currently connected to our servers.
Do Not Disturb Limit interruptions using the Do Not Disturb feature on compatible devices. This feature will reject any incoming calls until disabled.
E911 Our Enhanced 911 feature will tie a location to your 911 calls, so you can reach the desired dispatcher without inconveniences during an emergency.
Email Notifications Get email alerts whenever one of your account's settings is changed, log in from a different browser, make an international call to a new destination for a first time and many more situations. VoIP.ms will let you know!
Foreign IP Guard Keep your account safe and prevent login attempts coming from foreign IP addresses unless you authorize them first.
Free Calls Between Customers Calls placed from VoIP.ms Customers to VoIP.ms numbers are always free, no matter where you are.
Free Porting Bring your already existing number for no extra charge! We offer free porting across U.S. & Canada for Local & Toll-free DID Numbers.
Graphical Usage Reports Use your VoIP analysis module to capture and analyze incoming and outgoing calls and graphically display analysis results in bar or pie charts.
HD Calling HD Calling delivers a much better sound quality as compared to a typical voice phone call delivered on a landline through the world's analog circuit-switched phone network (PSTN).
Inbound CallerID Know who's calling before you pick up the call. We will show the callerID of incoming calls on your device's screen, as well as on your Call Detail Records.
Incoming Calls Failover Manipulate the flow of your calls deciding the destination a call will take if your number is busy, if the call is unanswered or if your device is unreachable.
Interactive Voice Response (IVR) In a matter of a few clicks, create a simple filter and reduce the number of robocalls you receive.
Internal Extensions Assign each of your extensions its own short number so you can make calls to them directly.
Invoice Generation Generate an invoice to keep tabs on your spending and deposits within a certain amount of time.
IP Authentication and IAX Support Our system allows you to connect your device not only through SIP registration but also using IP Authentication and the IAX Protocol.
IP Restriction As your account security is a priority for us, we offer several options to secure it, including restricting the IP address that'll be used to make outgoing calls.
Limit Calls per Countries Choose which countries your account will or won't be able to reach with our extensive destination security settings.
Low Balance Threshold Alerts Receive an email when your balance gets below a certain amount of your choosing, so you know when it's time to add funds to your account.
Max. Calling Time Restrict the length of outgoing your calls to avoid going over your spending limit.
Music on Hold We offer several pleasant options to present your callers while they are put on hold during a call.
Outbound CallerID Customize your CallerID! Show your DID Number as CallerID during outgoing calls, or any number that you own, such as your cellphone or landline number.
Phonebook Make entries of your favorite numbers so you can reach them with a simple Speed Dial key. This is particularly useful to dial certain numbers on a regular basis!
POP Options Obtain the best connectivity wherever you are. With over 60 servers to choose over the world, from North America to Europe, VoIP.ms has you covered wherever you are.
POP Restriction As your account security is a priority for us, we offer several options to secure it, including restricting the servers that your account can initiate calls from.
Port Out PIN Number Protect your number from being ported away without your authorization by placing a port out PIN Number on it. Any port out requests must include this PIN Number in order to be allowed. This option is available for the majority of our numbers in the United States.
Rate-per-minute Limit Budget responsibly with our Rate-per-minute Limit, which will prevent your account from placing calls to destinations that exceed a per-minute rate of your choice.
Recordings Upload your own Recordings and use them to customize your Voicemail as a greeting, or as your Digital Receptionist menus.
Referral Program Love your VoIP.ms services? For every friend you refer, you both receive $10 in VoIP.ms credits! The more referrals you make, the more credits you earn!
Reseller Program Our reseller program will allow you to sell our services at a customizable markup. Set your own rates, receive payments directly and even whitelabel your own customer portal with VoIP.ms!
Ring Groups With our Ring Groups feature, you will be able to have incoming calls redirected to several destinations at once. This will allow a call to ring on up to 8 devices, and 4 forwarded numbers, all at the same time.
Self-serve Portal Our Customer Portal brings you all of our features and options to the tips of your fingers. Make any change almost immediately with our feature-rich service!
Sequences Create and send a series of digit tones as part of an IVR. This is specially useful, for example, to operate automatic door systems.
SIP URI A SIP URI is similar to an e-mail address. Our system will allow you to place SIP to SIP calls using such schema.
SMPP Send and receive a high volume of SMS messages through your own dedicated server with VoIP.ms. Short Message Peer to Peer (SMPP) feature
SMS/MMS Messaging Center Receive text and multimedia messages on supported numbers. Read and reply either through our Customer Portal, or through your supported SIP Device and email.
Speed Dial Make entries of your favorite numbers so you can reach them with a simple Speed Dial key. This is particularly useful to dial certain numbers on a regular basis.
Sub-accounts Register multiple devices and configure them individually without extra cost using our Sub-accounts feature.
T.38 Fax Send and receive faxes using a Fax Machine through an ATA with our Virtual Fax DID Numbers.
Time Conditions Decide whenever you wish to receive calls or when to not be disturbed. No calls after 10PM? Solved.
Vanity Toll Free Numbers We can help you obtain that catchy toll-free number that will work best with your brand.
Virtual Fax Send and receive faxes through the Customer Portal or Email with our Virtual Fax DID Numbers.
Virtual PRI Replace your conventional PRI and opt in for a more efficient and cost-effective solution. Our solution is entirely contractless and scales along with your growing needs.
Voicemail Never miss another message with our Voicemail feature. This will allow you to set your own custom greeting so callers know when to reach you before leaving a voicemail.
Voicemail to E-mail Receive voicemails to your e-mail address automatically and immediately once they are left by your callers.
Voicemail Transcription Our system offers the option to transcribe your voicemails from audio to text, for ease of comprehension.
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