CallerID Filtering
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This feature allows you to filter incoming calls to your DID numbers to route differently than the current DID routing that come from specific numbers, area code or even anonymous numbers.
For example, if you receive annoying incoming calls from a telemarketing company, you can create a filter to route all the calls to a recording that plays the message "That number is no longer in service, please hang-up and try again", amongst several other routing options.
Exact matches will be given priority in the filters that you create, followed by Wildcards and then in priority from top to bottom on the existing CallerID Filtering Rules list.
Contents |
Create a Filtering entry
First you need to go your Customer Portal and click on the "DID Numbers" >> "CallerID Filtering" menu option.
The first thing you need to set is the type of filter you're going to create. You can choose between:
- Anonymous CallerID (This includes 'anonymous','private','restricted','unknown','unavailable','0000000000' & 'id' appearing in the SIP Privacy) - CallerID not matching the North American NPANXXXXXX format (Could block International Calls) - All Phone Book - Phone Book Group - Specific CallerID Number
Note: Calls may be flagged as anonymous if they have a SIP Privacy header set to the value id. The purpose of this header is to allow the call to traverse networks where a valid Caller ID is required, while restricting the Caller ID from showing on the destination device. In this case the caller ID will still show in the CDR even though a separate header has triggered the filter.
Next, select the DID to which you want to apply these filtering rules. You can select "All DIDs" to assign this rule to ALL your DIDs or just "select" some. If you have many DIDs, you can also use the search box to find a specific number.
To create a whitelist or blacklist group, you will first need to have entered the numbers you want to allow/block to your Phone book, and create a Phone book group. You can then select whether you want the filter to be applied to all the entries on your phone book, or only to a specific group in the phone book.
For the first 4 options you can create a filter and edit it if required. The last option would give you a higher flexibility if you make good use of the Wildcards.
Use of Wildcards (Optional)
X - Matches any digit at the specific location in the number. * - Matches any number of digits and any digit.
For example, let say that the callerID number is 2145550000:
2145550000, 214*, 214XXX0000, 214XXXXXXX and 214XXX00* are examples that match CallerID 2145550000 214XXX7* and 214XXX are examples that do NOT match the CallerID.
After that, select if you want to apply the filter to all your DID numbers or to a specific number only.
The next options allow you to change the routing of the incoming call. You can route the call to a specific account, an IVR, a Calling Queues, Time Conditions, etc. If you click on the Show Failover Options button, you will be able to choose the routing the call will take if the original destination is busy, unreachable or does not answer. You can also leave a note for the filter you're creating.
Manage existing Caller ID Filtering Rules
Once you have created your Filter, it will appear on the bottom of the CallerID Filtering Page. In there, you will be able to search for the filters you have created as well as edit, sort or delete them.
Additionally, you can also bulk delete entries that you would no longer want to filter by either selecting the entries you wish to remove, or simply deleting all of the entries in your callerID Filtering.
Caller ID Names considered as 'Anonymous'
- Besides the specific "Anonymous" caller ID, the following words are also considered as 'Anonymous' by the Caller ID Filtering Feature:
- 'Anonymous'
- 'Private'
- 'Restricted'
- 'Unknown'
- 'Unavailable'
Usage Samples
Here are a few samples of what you can achieve with this feature.
- Your business DID is configured to route to your receptionist's SIP phone. You would like to receive the calls directly on your Cell Phone when the CallerID matches one of your important clients. Simply create a Call Forwarding entry with your cellphone, then create a CallerID Filtering rule with the CallerID of your client and select your Cell Phone forwarding entry as the routing.
- You have a local number with the 214 area code and do not want Callers from this area code to dial your toll-free number but instead want to playback a message to those callers indicating the local number to call, you can create a Filter with 214* and redirect routing to a pre-recorded message you have uploaded to the system.
Reseller Configuration
Also if you're using the Reseller Interface, you can associate each CallerID Filtering feature with one of your reseller client.
Reseller Client: Here you can select your reseller client that you want to associate this feature. You need first to create the account of your customer using the Reseller section in your Customer Portal.
CallerID Filtering using the Reseller Interface
The feature is available for your client through the Reseller interface. You must enable this feature in your package in order to give them the ability to leverage this.
Go under the navigation bar on [Reseller] then click on [Manage Rates & Packages]
Click on the Edit button to edit your package, or click on [Create a new package] to create a new one.
Go under the [Reseller System Configuration] Tab, and on the section "Type of configuration" select: [Package Configuration],
Then scroll down and find the feature "CallerID Filtering", and enable it.
1) To add a new CallerID Filtering for your client, or to help your client adding one. Go under the [Services] at the left navigation bar, then on [CallerID Filtering].
2) Once on the page, click on [Add new CallerID Filtering] tab. You will need to enter some basic information, such as the type of filter, to which DID you would like to apply this filter, a note, and in the "Routing" tab, where you would like to route this filter.
3) Click [Save CallerID Filtering]
Your CallerID Filtering has been created successfully...
