Sub Cuentas (Sub Accounts)
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Las subcuentas le permiten registrar mas de un dispositivo para realizar o recibir llamadas simultaneas, de igual forma se pueden utilizar como extensiones internas para su casa u oficina. Varias de las herramientas que ofrece voip.ms se pueden usar en conjunto con las subcuentas. Con esta guia veremos como crear y utilizar una subcuenta.
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Como crear una Subcuenta
Puede crear tantas Subcuentas como lo requiera y no existe ningun cargo adicional por hacerlo. Para crear una nueva Subcuenta, entre a su portal de usuario (Customer Portal) y seleccione Create Sub Account en el menú Sub Account.
Opciones Básicas
Estas son las opciones básicas que necesita configurar para poder crear una Subcuenta.
Protocol: Aquí puede seleccionar cual protocolo utilizara con esta subcuenta, puede elegir entre SIP o IAX2. Esta opción dependerá del dispositivo que utilizará con esta subcuenta. SIP es el protocolo recomendado.
Authentication type: Esta opción que no esta disponible si utiliza la cuenta principal. Usted puede elegir entre User/Password Authentication o IP Authentication. Esta opción depende del dispositivo que esta utilizando.
-- User/Password Authentication: Esta es la opción recomendada y la soportada por la mayoría de los dispositivos.
-- IP Authentication: Recomendada para usuarios avanzados. Mayormente es utilizada para servidores Asterisk o PBX. Cuando elige esta opción usted puede indicar cual es la dirección IP de su dispositivo/servidor.
Note: Cuando usa la autenticación por IP, el estado del registro (Registration Status) no sera desplegado en la pagina principal de su portal de usuario.
Username: Este es el nombre de usuario para la subcuenta. Es posible utilizar caracteres alfanumericos en este campo (asegurese que su dispositivo tambien soporta los caracteres alfanumericos en el campo de usuario). El nombre de usuario es indicado con el siguiente formato: {Main Account}_{username}.
Por ejemplo, digamos que su cuenta es 100000 y usted asigna el nombre de usuario como casa, el nombre de usuario que deberá utilizar en su dispositivo será 100000_casa.
Password/IP Address: Aquí puede ingresar la contraseña que usará con esta subcuenta. La contraseña debe tener un minimo de 6 caracteres, aunque es recomendable usar una contraseña con mas caracteres y que ademas incluya caracteres alfanumericos.
Si esta utilizando IP Authentication aquí puede ingresar la dirección IP de su servidor/dispositivo. El formato es 201.202.203.204.
Device type: Es importante que se asegure de seleccionar el tipo de dispositivo correcto que se utilizara con esta subcuenta para poder recibir llamadas entrantes de forma adecuada en el dispositivo.
CallerID Number: Here you can set the callerID number if you're using an ATA device, IP Phone or Softphone. Make sure to enter a proper callerID number to ensure proper termination. Use only numbers in this field and the callerID number has to be of 10 digits long. Optional
Allow International Calls: With this setting you can enable or disable the International Calls for the sub account.
International Route: You can select the route that is going to be use for the International Calls for this sub account. The calls to US or Canada will be use the global setting that you have in your Account Settings.
Music on Hold: This setting allow you to select whether or not the person calling your DID number or extension will hear Music while the call is on hold.
Account name or description: This setting can help you to easy identify each sub account.
Advanced Options
These options allow you to set the allowed codecs, DTMF modes and NAT for each subaccount. These settings are recommended for advanced users only.
Allowed Codecs: This setting allows you to select the codecs that you're going to use, you can choose to allow one or more codecs at the time.
Note: It's recommended that you select Allow All and only change it if you have an specific reason to do so.
DTMF Mode: This allows you to select the DTMF mode that is going to be used with this sub account. If you set this to AUTO the RFC2833 (AVT) is going to be used and automatically switch to INBAND if the other end doesn't support RFC2833.
Note: Its recommended that you select the same DTMF mode in your device.
NAT (Network Address Translation): This setting should be set to Yes if you're behind a NAT, if not set to No. If you're unsure what setting means, is highly recommended that you leave it to Yes.
Optional Settings
Although these are optional settings, you can use these settings to assign an internal extension number, voicemail and dial time out for your sub account.
Internal Extension Number: You set an internal extension number in order to call between Sub Accounts under the same Main Account. The extension number you enter in this field will have a leading 10, you can enter from 1 to 10 digits. For example if you set 55 the extension number will be 1055.
Note: Make sure that the sub accounts are registered to the same server in order to make an internal call. The call to an internal extension is FREE.
Sub Account as an External SIP URI
To use a sub account as an external SIP URI, you only need to enable it as an Internal Extension first. For example, let say your Internal Extension is set to 2 (102 with the leading 10), you can be reached directly via SIP from another network with a URI that is going to look like this: [email protected] (Replace server.voip.ms by the server you are registered to, and the 2 by your internal extension).
Internal Extension VoiceMail: Here you can select which voicemail is going to be associated with this sub account.
Note: If you associate a voicemail with this subaccount, you are going to receive a Message Waiting Indicator when you have new messages in your mailbox.
This will lead to different results depending on your type of adapter, soft phone or IP phone.
For example, when using a Linksys ATA adapter, it's usually a stutter tone with periodic ring, IP phones usually use a stutter dial tone
when you pick up the line and are equipped with a blinking light, soft phones usually show up a Voicemail Icon in the dial display.
Internal Extension Ringing Time: This is the amount of time the extension will stay ringing when you call this internal extension directly. 5 sec = 1 ring.
Reseller Configuration
Also if you're using the Reseller Interface, you can associate each sub account with one of your customers.
Reseller Client: Here you can select the customer that you want to associate with this subaccount. You need first to create the account of your customer using the Reseller section in your Customer Portal.
Reseller client package: Here you can select the package that you want to assign to your customer. You need first to create a package in the reseller section.
next billing date: Here you can set the next billing date. Usually the system set this automatically, but if you manually change the package associate to this subaccount, you can change the next billing date manually.
Charge setup fees now: Once you check this option, the monthly fee for the package is going to be charged. You can use this option when you have applied a change in the package of the customer.
Sub Account Reports
You can see the amount of minutes, number of calls and even the amount spent for each sub account. This information is useful even if you're not using the reseller interface. You can access this from your Customer Portal>>Sub Accounts>>Sub Accounts Reports menu.
Report Range: You can display a report with a range of 92 days only (3 months).
Minutes: The number of minutes used by this sub account in the given range. Expressed using decimal time.
Calls: The number of calls made for this sub account in the given range.
Amount Spent: This is the amount spent for this sub account in the given range.
Use of the subaccount
Once you have created one subaccount, you can use it with most of the features available within your Customer Portal, for example with the Digital Receptionist (IVR),as an agent to receive calls from Calling Queues, Routed directly to your DID numbers, as an external SIP URI to receive incoming calls from another networks, etc.
