Calculating my expenses
From VoIP.ms Wiki
Here in VoIP.ms, we provide you with unique tools that will let you calculate your expenses with no room for mistake.
Before we begin, remember that here in VoIP.ms, the inbound and outbound are separately charged. For example, if you take a US DID number (for receiving calls), the cost can be $0.99 a month and $0.01 per minute. And all your outbound will still be charged as per the termination rates. For example, calling a US48 number is $0.0105 per minute.
We also are prepaid service provider and you need to deposit a minimum of $25 in your account to be able to use the services.
Lets begin with the basic, adding funds.
Contents |
Adding Funds
Adding funds to your account is pretty simple, from the customer portal, go to Finances menu > Add funds. Here you will see the the payment methods available:
- Paypal
- Credit Card
- Bank Wire (The minimum amount for a Bank Wire is USD $500.00. A service charge of $15.00 will be debited for payments under USD $1000.00. Payments can be sent to our Bank Account in USA (Desjardins Bank at Orlando, Florida) or Canada (Bank of Montreal, Quebec).
- Western Union (The minimum amount for a Western Union is USD $100.00).
For the Bank Wire and Western Union information please contact us to [email protected] for the details.
Account Balance
Now, lets check on the current balance. From the customer portal go to Finances menu > Account Balance.
Now you will notice the Incoming DID charges, this is the total amount of charges, we are not charging on the next three days and then on the day seven this shows acumulative charges.
Transaction History
Now lets see the transaction history option. From the customer portal > Finances menu > Transaction History.
Here will be displayed all the transactions mostly DID monthly fees, DID setup fees, and other fees like fund added to your account, charges from LNP department (porting process fee) , CNAM Queries.
Note: Make sure to select the desired date range, when checking for the transaction history, also on the bottom of the page, you will see the exact number of transactions according to the range of dates selected.
The Invoice
Now, all the previous detailed information can be found in one place, The invoice. From the customer portal please go to Finances menu > Generate Invoice.
The same way we selected the date range in the transaction history, we can do it for the Invoice, here we will not only see the transactions, we will also see the Communication Charges (including incoming and outgoing) for the range of date selected.
Note: There is a Canadian version of the invoice, if you want it to display the GST and PST taxes.
Call Detail Records
You can also see the total calculation of the Incoming and Outgoing calls from the CDR, selecting the date range desired.
The filters here allow you to specify if you want only Incoming/Outgoing, From the main account/sub account, and also the specific number.
Please refer to our more extended explaination of the CDR here: Call Detail Records
Final Note
If you are still confuse about one charge, please do not hesitate and contact our Support Staff via Live chat session or Ticket system, we will be glad to help you.
