Service Cost - VoIP.ms Wiki

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Service Cost

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[https://wiki.voip.ms/article/Costo_del_servicio Español]
[https://wiki.voip.ms/article/Costo_del_servicio Español]
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:'''💬 NOTE 💰 '''
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: At this time, '''all rates and prices''' displayed on our website and in the customer portal, as well as any deposits made through our payment processor via credit card or your financial institution for bank wire transfers, are processed in '''US dollars (USD)'''. When using digital wallets like PayPal or mobile wallets such as Apple Pay and Google Pay, transactions are also processed in '''US dollars (USD)''' but they may already do a currency conversion and display the amount converted to your local at the time of payment. Please note that your financial institution may also impose additional currency exchange fees and rates for credit card transactions or bank wire transfers.
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=== Outgoing Calls ===
=== Outgoing Calls ===
-
'''USA Rates'''
+
====USA Rates====
*Premium Route: $0.0100 (1¢) per minute
*Premium Route: $0.0100 (1¢) per minute
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*e411: $0.99 per call. Must be activated by customer in settings
*e411: $0.99 per call. Must be activated by customer in settings
-
'''Canada Rates'''
+
====Canada Rates====
*Value Route: Most Canada at $0.0052 (1/2¢)
*Value Route: Most Canada at $0.0052 (1/2¢)
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*Rates for all Canada destinations are listed in the rate section
*Rates for all Canada destinations are listed in the rate section
-
'''International Rates'''
+
====International Rates====
-
 
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:* List available in the [http://www.voip.ms/rates.php rates] section.
-
*List available in the [http://www.voip.ms/rates.php rates] section.
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:* Rate update frequency: Rare. Sometimes we'll lower or raise the rate on some destinations if needed.
-
*Rate update frequency: Rare. Sometimes we'll lower or raise the rate on some destinations if needed.
+
'''Billing Increments'''
'''Billing Increments'''
 +
:* USA and Canada: 6 seconds increment
 +
:* International: 6 seconds increment
 +
:* Mexico: 60 seconds initial / 60 seconds increment
-
*USA and Canada: 6 seconds increment
+
::: Refer to [[Calls Cost]] for further explanation.
-
*International: 6 seconds increment
+
-
*Mexico: 60 seconds initial / 60 seconds increment
+
-
 
+
-
Refer to [[Calls Cost]] for further explanation.
+
=== Incoming Calls ===
=== Incoming Calls ===
-
 
+
====USA / Canada DID numbers availability====
-
'''USA / Canada DID numbers availability'''
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:* 48 US Continental States
-
 
+
:* 10 Canadian Provinces  
-
*48 US Continental States
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:* 3 Canadian territories
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*10 Canadian Provinces  
+
-
*3 Canadian territories
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====USA / Canada DID Per Minute Pricing====
====USA / Canada DID Per Minute Pricing====
-
 
+
:* Monthly Fee: $0.85
-
*Monthly Fee: $0.85
+
:* Per minute inbound: $0.009  
-
*Per minute inbound: $0.009  
+
:* One time setup Fee: $0.40
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*One time setup Fee: $0.40
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:* Billing Increment: 6 seconds
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*Billing Increment: 6 seconds
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:* Channels: 25
-
*Channels: 25
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:* Intended Use: Any
-
*Intended Use: Any
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====USA / Canada DID Flat Monthly Pricing====
====USA / Canada DID Flat Monthly Pricing====
-
 
+
:* Monthly Fee: $4.25  
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*Monthly Fee: $4.25  
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:* Per minute inbound: free, up to 3500 minutes monthly
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*Per minute inbound: free, up to 3500 minutes monthly
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:* One time setup Fee: $0.85
-
*One time setup Fee: $0.85
+
:* Billing Increment: Not applicable  
-
*Billing Increment: Not applicable  
+
:* Channels: 2  
-
*Channels: 2  
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:* Intended Use: Residential, up to 3500 INCOMING minutes per month
-
*Intended Use: Residential, up to 3500 INCOMING minutes per month
+
====Extras Features====
====Extras Features====
-
 
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:* [[E911]]/911 $1.50 per month
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*[[E911]]/911 $1.50 per month
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:* CNAM [[Caller ID]] name Lookup - 0.8 cent per query
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*CNAM [[Caller ID]] name Lookup - 0.8 cent per query
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:* Unlimited [[Voicemail]] accounts
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*Unlimited [[Voicemail]] accounts
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  CNAM Lookup will be charged if the call matches a North American CallerID (NPANXXXXXX) whether the call is answered or not. You are not charged for a  
  CNAM Lookup will be charged if the call matches a North American CallerID (NPANXXXXXX) whether the call is answered or not. You are not charged for a  
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==== Toll-Free DID numbers pricing ====
==== Toll-Free DID numbers pricing ====
-
 
=====From USA provider=====
=====From USA provider=====
-
 
+
: It accepts USA calls by default and it can be unlocked on request to accept incoming calls from Canada as well.
-
It accepts USA calls by default and it can be unlocked on request to accept incoming calls from Canada as well.
+
::* Monthly Fee: $0.99
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*Monthly Fee: $0.99
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::* Per minute inbound:  
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*Per minute inbound:  
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::* USA / $0.019 (1.9¢)
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*USA / $0.019 (1.9¢)
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::* CANADA (On demand only, unlocked on request) / $0.08 (8¢)
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*CANADA (On demand only, unlocked on request) / $0.08 (8¢)
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::* ALASKA (On demand only, unlocked on request) / $0.17
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*ALASKA (On demand only, unlocked on request) / $0.17
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::* PUERTO RICO (On demand only, unlocked on request) / $0.095
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*PUERTO RICO (On demand only, unlocked on request) / $0.095
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::* Billing Increment: 6 seconds
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*Billing Increment: 6 seconds
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::* One time setup Fee: Not applicable
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*One time setup Fee: Not applicable
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::* Channels: 25  
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*Channels: 25  
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::* A custom [[toll-free number]] carries a $15 setup charge and has an approximate delivery time from 1-5 business days.
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*A custom [[toll-free number]] carries a $15 setup charge and has an approximate delivery time from 1-5 business days.
+
=====From Canadian provider=====
=====From Canadian provider=====
 +
: It accepts incoming calls from both USA and Canadian callers, all at the same incoming rate.
 +
::* Monthly Fee: $1.25
-
It accepts incoming calls from both USA and Canadian callers, all at the same incoming rate.
+
::* '''Per minute inbound''':  
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*Monthly Fee: $1.25
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::* Canada: $0.027 (2.7¢)
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*Per minute inbound:  
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::* USA: $0.027 (2.7¢)
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:Canada: $0.027 (2.7¢)
+
::* Alaska: $0.17
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:USA: $0.027 (2.7¢)
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::* Puerto Rico: $0.095
-
:Alaska: $0.17
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::* Billing Increment: 6 seconds
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:Puerto Rico: $0.095
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::* Channels: 25  
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*Billing Increment: 6 seconds
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::* A custom toll-free number carries a $30 setup charge.
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*Channels: 25  
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-
*A custom toll-free number carries a $30 setup charge.
+
====International DID pricing====
====International DID pricing====
-
*Pricing varies per country, from your main portal please refer to DID Numbers >> Order DID >> International.
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: Pricing varies per country, from your main portal please refer to DID Numbers >> Order DID >> International.
-
'''Please contact our Sales department by sending an email to [mailto:[email protected] [email protected]] for more information'''
+
: '''Please contact our Sales department by sending an email to [mailto:[email protected] [email protected]] for more information'''
====International DID billing====
====International DID billing====
-
 
+
:* Monthly Flat Rate
-
*Monthly Flat Rate
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:* Unlimited inbound calls
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*Unlimited inbound calls
+
:* Channels: 2  - '''''Note: Some international DIDs can be increased by acquiring a [[Virtual_PRI | Virtual PRI]]. Please contact Sales for more information.'''''
-
*Channels: 2  '''Note: Some international DIDs can be increased by acquiring a [[Virtual_PRI | Virtual PRI]]. Please contact Sales for more information.
+
:* Setup fee paid when DID is ordered. Orders are treated as backorders and additional documentations are required to fulfill the order. Delivery time depends on how fast and accurate the required information are provided.
-
*Setup fee paid when DID is ordered. Orders are treated as backorders and additional documentations are required to fulfill the order. Delivery time depends on how fast and accurate the required information are provided.
+
:* Monthly fee billed on the 1st of each month
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*Monthly fee billed on the 1st of each month
+
[[category:guides]]
[[category:guides]]

Revision as of 20:54, 16 October 2024

Article en Français Artículo en Español
Français

Español


💬 NOTE 💰
At this time, all rates and prices displayed on our website and in the customer portal, as well as any deposits made through our payment processor via credit card or your financial institution for bank wire transfers, are processed in US dollars (USD). When using digital wallets like PayPal or mobile wallets such as Apple Pay and Google Pay, transactions are also processed in US dollars (USD) but they may already do a currency conversion and display the amount converted to your local at the time of payment. Please note that your financial institution may also impose additional currency exchange fees and rates for credit card transactions or bank wire transfers.


Voip.ms is basically a worldwide termination (outgoing calls) and origination (incoming calls) provider. In VoIP.ms' system, the inbound and outbound calls are charged separately. The service can be used for outgoing calls only, it is not necessary for you to get a DID if you do not need to receive incoming calls.

VoIP.ms allows you to use one of your own Devices (hardware like a Linksys ATA or software like X-lite).

VoIP.ms is a prepaid service provider and you need to deposit a minimum of $15 in your account to be able to use the service. All of the charges will be deducted from that balance. Your account will not be able to receive or make calls once your balance reaches zero.

Signing up is free of charge. You can navigate around, check features, configure your device and dial Echo Test and DTMF Test numbers even without adding funds.


Route (Value/Premium) can be switched to premium by the customer in the Account Settings section of the customer portal. By default, new accounts are setup to use the value route. The Value/Premium route applies separately for Canada and International. The Premium route is the only available route for the U.S..

Contents

Outgoing Calls

USA Rates

  • Premium Route: $0.0100 (1¢) per minute
  • Toll-Free Numbers Value Route: Free
  • Toll-Free Numbers Premium Route: $0.0106 (1.06¢) per minute
  • e411: $0.99 per call. Must be activated by customer in settings

Canada Rates

  • Value Route: Most Canada at $0.0052 (1/2¢)
  • Premium route: $0.009 (0.9¢) per minute
  • Rates for all Canada destinations are listed in the rate section

International Rates

  • List available in the rates section.
  • Rate update frequency: Rare. Sometimes we'll lower or raise the rate on some destinations if needed.

Billing Increments

  • USA and Canada: 6 seconds increment
  • International: 6 seconds increment
  • Mexico: 60 seconds initial / 60 seconds increment
Refer to Calls Cost for further explanation.

Incoming Calls

USA / Canada DID numbers availability

  • 48 US Continental States
  • 10 Canadian Provinces
  • 3 Canadian territories

USA / Canada DID Per Minute Pricing

  • Monthly Fee: $0.85
  • Per minute inbound: $0.009
  • One time setup Fee: $0.40
  • Billing Increment: 6 seconds
  • Channels: 25
  • Intended Use: Any

USA / Canada DID Flat Monthly Pricing

  • Monthly Fee: $4.25
  • Per minute inbound: free, up to 3500 minutes monthly
  • One time setup Fee: $0.85
  • Billing Increment: Not applicable
  • Channels: 2
  • Intended Use: Residential, up to 3500 INCOMING minutes per month

Extras Features

CNAM Lookup will be charged if the call matches a North American CallerID (NPANXXXXXX) whether the call is answered or not. You are not charged for a 
CNAM Lookup if the number is in your Customer Portal Phone book.

Toll-Free DID numbers pricing

From USA provider
It accepts USA calls by default and it can be unlocked on request to accept incoming calls from Canada as well.
  • Monthly Fee: $0.99
  • Per minute inbound:
  • USA / $0.019 (1.9¢)
  • CANADA (On demand only, unlocked on request) / $0.08 (8¢)
  • ALASKA (On demand only, unlocked on request) / $0.17
  • PUERTO RICO (On demand only, unlocked on request) / $0.095
  • Billing Increment: 6 seconds
  • One time setup Fee: Not applicable
  • Channels: 25
  • A custom toll-free number carries a $15 setup charge and has an approximate delivery time from 1-5 business days.
From Canadian provider
It accepts incoming calls from both USA and Canadian callers, all at the same incoming rate.
  • Monthly Fee: $1.25
  • Per minute inbound:
  • Canada: $0.027 (2.7¢)
  • USA: $0.027 (2.7¢)
  • Alaska: $0.17
  • Puerto Rico: $0.095
  • Billing Increment: 6 seconds
  • Channels: 25
  • A custom toll-free number carries a $30 setup charge.

International DID pricing

Pricing varies per country, from your main portal please refer to DID Numbers >> Order DID >> International.
Please contact our Sales department by sending an email to [email protected] for more information

International DID billing

  • Monthly Flat Rate
  • Unlimited inbound calls
  • Channels: 2 - Note: Some international DIDs can be increased by acquiring a Virtual PRI. Please contact Sales for more information.
  • Setup fee paid when DID is ordered. Orders are treated as backorders and additional documentations are required to fulfill the order. Delivery time depends on how fast and accurate the required information are provided.
  • Monthly fee billed on the 1st of each month
Retrieved from "https://wiki.voip.ms/article/Service_Cost"
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