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Revision as of 15:56, 23 May 2023 (view source) Scomtois (Talk | contribs) (Created page with "Polycom Soundpoint IP 331 <div style="width:100%;overflow:hidden;clear:both"></div> =CONFIGURATION= ==1. Access the Web...") ← Older edit		Revision as of 16:02, 23 May 2023 (view source) Scomtois (Talk | contribs) (→Server 1 section) Newer edit →
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	===Server 1 section===		===Server 1 section===
-	: &#8226; Address (Your selected VoIP.ms SIP server FQDN or IP address)<br>	+	: &#8226; '''Address''': Your preferred VoIP.ms PoP server.<br>
-	: &#8226; Port (5060)<br>	+	: &#8226; '''Port''': (5060)<br>
-	: &#8226; Transport (UDPOnly)<br>	+	: &#8226; '''Transport''': (UDPOnly)<br>
-	: &#8226; Expires (300, your value may depend on your gateway/router timeout values but this is typically fine)<br>	+	: &#8226; '''Expires''': 60,<br>
-	: &#8226; Subscription Expire(s) (300, same as Expires)<br>	+	: &#8226; '''Subscription Expire(s)''': (60, same as Expires)<br>
	===Message Center section===		===Message Center section===

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Revision as of 16:02, 23 May 2023

Contents 1 CONFIGURATION 1.1 1. Access the Web Configuration Utility 1.2 2. Configure NTP Settings 1.3 3. Configure SIP Settings 1.3.1 "Identification" section: 1.3.2 Authentication" section: 1.3.3 Server 1 section 1.3.4 Message Center section 1.4 4. Restart and Verify Operation 1.5 Guide Links

CONFIGURATION

1. Access the Web Configuration Utility

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Connect the phone to a network with a DHCP server and wait for it to boot to the main interface. This typically takes about 1-2 minutes. Depending on the firmware version the phone has your IP may be displayed once it boots.
You can always access the current IP information by going to the following location in the menu:

 Home (Button) -> Settings -> Status -> Network -> TCP/IP Parameters

Once you've obtained the phone's IP address, use your favorite web browser (Chrome/Firefox recommended) and visit the following address:

 https://<phone IP Address>/

The default admin login password is '456'.

2. Configure NTP Settings

While not strictly required, it's a good idea to setup your backup NTP settings in case your DHCP server does not provide time service information. You can set this by going to the following location in the menu.:

 Simple Setup -> Time Synchronization

When finished, click "Save" at the bottom of the page.

3. Configure SIP Settings

Begin the SIP configuration by going to the following menu location (red highlighted sections):

 Settings -> Lines

 

You should now be on the "Line 1" configuration screen. Each line button you want to use will need to be configured individually but all should generally require the same settings. This example will show you what was required for this specific setup but your requirements may vary.

For each section listed below, you will need to enter this information (red highlighted sections):

"Identification" section:

• Display Name (This is your Outbound Caller ID name.) (See the requirements below)

• Address (Your main/sub account name)

• Label (The name listed next to the Line button on the phone)

• SRTP settings should all be set to "No"

• Server Auto Discovery should be "Disabled" since this is not used

IMPORTANT for Display Name:
  - We suggest entering your outbound Caller ID Name must be in capital letters. This will appears more clearly/visible on some devices.
  - You must NOT use any special characters, they will not be displayed. 
  - Enter a max of 15 characters. Some of regular Canadian providers will not show more than 15 characters max. We suggest shrinking or adapt your caller ID. 
  - Spaces are allowed in a caller id name.

Authentication" section:

• Use Login Credentials should be "Disabled"

• Domain (Leave blank)

• User ID (Your main/sub account name)

• Password (Your main/sub account password)

Server 1 section

• Address: Your preferred VoIP.ms PoP server.

• Port: (5060)

• Transport: (UDPOnly)

• Expires: 60,

• Subscription Expire(s): (60, same as Expires)

Message Center section

• Callback Mode (Contact)

• Callback Contact (*97 to dial the assigned extension's VM box)

When finished, click "Save" at the bottom of the page.

4. Restart and Verify Operation

To make sure that the settings take effect, I recommend you "restart" the phone by going to:

 Utilities -> Restart Phone

When prompted, click "Yes".

Once your phone reboots, your display should show the phone online, the registration status section on VoIP's Control Panel should show registered and you should be able to make/receive calls.

Guide Links

In the event where you need the guides directly from Polycom, you may find the user and admin manual guides below:

User Manual : Download PDF Admin Manual : Download PDF