Bria Teams

From VoIP.ms Wiki

Revision as of 14:22, 18 March 2020

Bria Teams is a softphone that helps you gain productivity by streamlining all team communications into one application. It has all the tools you need in one interface, across your devices and can be managed by one simple dashboard.

Bria Team's App client is available on Windows 10+, Mac 10.13+, Android 5.0+ and IOS 11+

In order to allow each member of your team to make outgoing calls and receive calls you need to create a sub account for each of them, then link each one to a specific member of your team.

When you complete your Bria Teams registration. You will have access to your Bria Teams's dashboard. You will be invited to create an access for each members of your team at the first part.

For this wiki, we skip this part, and we will not create any other team member, you will be able to create them later.

Configure your team

Set your codecs

The first of the configuration, we will need to specify the default codec, for all your devices. When you use the softphone on your Desktop, on your Mobile (by using your WiFi internet or mobile data) a specific codec may be use.

The allows codec needs to reflect your VoIP.ms sub-accounts parameters that you plan to use with your team. This settings can be found when you edit or create a sub account and expend the "Advanced Options" section. This will be "Allowed Codecs".

In your Bria Teams dashboard, click on "Settings and Preferences" where the upper navigation bar.

Edit the codec part by clicking on the "Gear" button. Then edit the AUDIO CODECS part.

We suggest using G.711u as the primary and uncheck unwanted codecs. If you want to choose a different codec, such as G.729 for mobile cellular, you need to activate it into each sub-accounts. You can select multiple codec, simply drag each codec by priority. Since is done, apply the change for each type of use. (Upper right devices, Desktop, Mobile Cellular, Mobile Wifi or the button NEXT at the bottom.)

When is finish, press the button close .

Create a Voice Configuration

Add a new Voice Service

Now you will need to add VoIP.ms as your Voice service provider.

Click on "Voice and Video" where the upper navigation bar.

Now click on or

Click on the right option, "Select From Providers".

You will find "VoIP.ms" in the list.

Configure your service settings

In this panel, you will need to specify some general information that will be used for every team member profile.

• Service Label: Only for your own purposes to be able to associate this profile to your team. (Per instance: MyTeamName)
• Domain: This is your VoIP.ms PoP server, that you will use to register every user of your team. (This needs to match with your DID to be able to receive incoming calls.)
• Port: 5060 (alternative port may be: 5080 or 42872)
• Register with domain and receive calls: [CHECKED]
• Transport: Automatic
• Keep Alive: Enabled
• Voicemail: Voicemail Number: *97
• Service Options: [CHECKED] This voice service requires an authorization username for each voice account.

Service Settings using SIP TLS/SRTP

In order to use the SIP TLS/SRTP call encryption, you need to activate this option into all sub accounts of your team members, under advanced options : Encrypt sip traffic, when you edit or create a sub account.

• Service Label: (only for your own purposes to be able to associate this profile to your team.) (Per instance: MyTeamName)
• Domain: Is your VoIP.ms PoP server, that you will use to register every user of your team. (This needs to match with your DID to be able to receive incoming calls)
• Port: 5061 (alternative port may be: 5081 or 42873)
• Register with domain and receive calls: [CHECKED]
• Transport: TLS
• SRTP: Enabled
• Keep Alive: Enabled
• Voicemail: Voicemail Number: *97
• Service Options: [CHECKED] This voice service requires an authorization username for each voice account

Set Service Compatibility Options

Click on the tab "Service Compatibility Options" and under "Port ranges" [CHECK] the box of Restrict Port ranges used for RTP audio. Then indicate these RTP audio ports range.

• Min: 10001
• Max: 20000

Then click on

Team members

Link a sub-account and profile to a team member

In this part you will need to associate your team members, to your profile and configure each of them.

Go to "Team members" tab, in the upper navigation menu.

Click on one of your team members and then on the left, "Add Voice Account" .

Select the Voice service that you've just created. (Per instance: MyTeamName)

• SIP USERNAME: Your extension sub-account username
• AUTHORIZATION USERNAME: Your extension sub-account username
• SIP/VOICE PASSWORD: This is your sub-account password.
• CALL DISPLAY: Is your Outbound Caller ID Name. (Note: We suggest entering it in capital letters, and no longer than 15 characters, without special characters such as dots, commas or apostrophe.)

Then click on

Note: You need to have one sub account PER members/seats.

Install your softphone to your team member

When you create a new member with his email address, they will receive a link in order to download and install the softphone. Then they will need to follow the instructions. A new password will need to be created by them using the email address that you used to create the member.