Extra Services Costs

From VoIP.ms Wiki

Latest revision as of 19:08, 14 June 2023

Although most of the services at VoIP.ms are free there are some services that cost extra, beyond the Basic Service Costs, either by a one time only, per call or monthly fee.

On this page you will see these services, what to do to enable or use them and how much they cost.

Porting a Number / DID into VoIP.ms Service

No fee applicable to Canadian and US numbers in order to port it to our network, the process can take from 5 business days for Local Canadian, US and Toll Free Numbers.

You can start the Porting Procedure from the DID Portability page.

Please see the Porting a Number Page to get full details on Porting a Number.

Porting for local and toll-free numbers for voice numbers in Canada and US is free.

Porting Out a Number / DID from VoIP.ms Service

At VoIP.ms sole discretion, you may incur a port away fee for any DID number(s) leaving our network as this is a pass-through charge from VoIP.ms carrier(s) or if you are caught using VoIP.ms as a DID Store to purchase DIDs and port them out immediately VoIP.ms reserves the right to charge you a porting out fee.

CNAM Initiation and Updates

VoIP.ms cannot provide this service to all numbers so please contact [email protected] to make sure they can for your number.

This process can take up to 15 business days and you should always test the CNAM with calling a landline.

CallerID Name (CNAM) is an string of 15 alphanumeric characters that are associated with a given CallerID number.

The sample below is a Caller ID, that includes both Caller ID name and Caller ID number, commonly abbreviated as CID and CNAM among other variations.

It is not possible to set any Caller ID Name from the VoIP.ms portal.

"JOHN SMITH" <9145551234>

In USA:

There is a $10 fee to update or start the CNAM process, to get the name or update sent to the LIDB/CNAM Database.

All CNAM queries originate from this database or an up to date copy of it. Most of VoIP.ms carriers support this process.

Inbound CNAM Caller ID Name Lookup - 0.8 cent (8/10 of a cent) per query.

CNAM Lookup will be charged if the call matches a North American CallerID (NPANXXXXXX) and whether the call is answered or not. You are not charged for a CNAM Lookup if the number is in your Customer Portal's Phone book

In Canada:

CallerID Name will pass on Outbound / Premium rate. VoIP.ms can also request the number to be submitted to the white pages (411), this will usually lead to the number getting a CNAM Entry to the LIDB/CNAM Database. However, the easiest way is to simply use the premium route and configure a name in the ATA Device, PBX or Softphone.

VoIP.ms does not make any profit from this, they are just passing on the charges as they are charged for this service.

On all requests, whether to start or to update it, VoIP.ms will need the following information in an email sent to [email protected]:

DID Number(s):

CNAM*: (NOTE: Up to 15 alphanumeric characters "A-Z" and "0-9", must be in CAPITAL LETTERS, Spaces are allowed and count as characters)

Name:

Address: (No P.O. Boxes Please)

City:

State/Province:

Zip/Postal Code:

Contact Number:

E911 / 911

Use of the E911 Service costs a one time fee of $1.50 on activation and a regulatory monthly fee of $1.50 per DID number activated per month. VoIP.MS does not make any profit on this charge, it is simply what must be paid to provide this service.

Please note you can enable this service only for Canadian or US numbers (including USA or Canadian toll free numbers). You just have to click on the Apply button (Click Here) in order to start the process to enable the service for this number.

If at any time you need to change your address, you just need to select the "Modify" option, then click on Apply button. After this you will be able to change your e911 information and after the information has been approved, you will be confirmed by email and the e911 service will be updated.

Please read the E911/911 complete information page.

411 / Directory Assistance

4-1-1: $0.99 per call.

This must be activated by the customer in Account Settings then under Account Restrictions Tab.

Please note that XXX-555-1212 has been disabled in our system and you will not be able to call it.

Directory Listing / White Pages / 411 Listing

VoIP.ms cannot provide this service to all numbers so please contact [email protected] to make sure they can for your number.

For Canadians:

If your DID number can be listed in White Page Directory please also note that this process can take from 15 to 60 business days.

There is a $4.50 USD setup fee (one time only). You will be charged the setup fee again if you have to update your entry in the future.

For USA Customers:

If your DID number can be listed in the White Page Directory please also note that this process can take from 15 to 60 business days.

There is a $5.00 USD setup fee (one time only) and an additional $1.49 USD charge per month. You will be charged the setup fee again if you have to update your entry in the future.

VoIP.ms does not make any profit from this, they are just passing on the charges as they are charged for this service.

On ALL Requests, whether to start or to update, VoIP.ms will need the following information in an email to [email protected]:

Business Name: (if applicable)

First Name:

Last Name:

Address:

City:

State:

Zip Code:

Email:

Contact Number:

SMS Messages

Short Message Service (SMS) allows you to send and receive messages with your DID Number (Canada and US DID numbers only) for $0.0075 (3/4 of a cent) per message receiving and sending. SMS is not currently available on toll-free number. Inbound SMS may be forwarded to an e-mail address or mobile phone. A handset icon is displayed on the manage DID number page to indicate each SMS-capable DID.

This feature is for regular customer usage. No automation, telemarketing, bulk sending or receiving will be allowed. For further information, please see SMS.