Media5 Mediatrix 4100 - VoIP.ms Wiki

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Media5 Mediatrix 4100

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== Configuration Details ==
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“Updated October 2021: Recent changes to VoIP.ms infrastructure now require a 20ms ptime setting on some POPs. If you encounter no audio problems, refer to section [https://wiki.voip.ms/w/index.php?title=Media5_Mediatrix_C7_and_4100&stable=0&shownotice=1#Configuring_ptime_20ms_for_G.711_u-law_codec Configuring ptime 20ms for G.711 u-law codec]”
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*'''Step 1'''
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== Connecting the Mediatrix device to your network ==
 +
The Mediatrix C7 and Mediatrix 4100 series have two Ethernet ports:
 +
* ETH1 (or WAN in the 4102): connect the unit to your network through this port, it is set to get an IP address from a DHCP server.
 +
* ETH2 (or LAN in the 4102): by default it has IP 192.168.0.10, this port can be used to directly manage the device.
 +
<br/>
 +
If the Power LED is on, the device has an IP address, in such case:
 +
* Connect a phone to one of the telephony ports and '''Dial: *#*0'''
 +
* The system will playback the IP address the device has (Example: 192.168.1.2)
 +
<br/>
 +
If the Power LED is blinking, the unit has not received an IP address.
 +
* Check the network cable
 +
* Check if the port in your network switch is active
 +
* If the problem remains then use the second Ethernet port to directly connect your computer to the unit.
 +
<br/>
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The first step is to find out what IP Address your adapter is currently using. By default, the Mediatrix 41xx (4102S, 4104, 4108, 4116 or 4124) running DGW 2.0 gets its IP address by DHCP. If the Power LED is solid on, this means the device has an IP address. You can then go to Step2. If the Ready LED is blinking, the Mediatrix unit is looking for a DHCP server, you can then connect the unit to a network with DHCP server or do a Partial Reset.
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== Connecting to the Mediatrix GUI for the first time ==
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To discover your device’s IP address, pick a phone connected on Line 1 and do the following:
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'''Dial: *#*0'''
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Using your favorite web browser from a computer on the same network, open the IP address the device got from the DHCP server.Example: http://192.168.1.2  
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<br/>
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The system should now playback the IP address your device has been assigned.
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* Default username: '''public'''
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(Example: 192.168.1.2)
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* Default passowrd: '''<Empty> (no password by default)'''
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*'''Step 2'''
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'''Using your favorite web browser from a computer on the same network, point the address to the IP address of your adapter.'''
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(example: http://192.168.1.2) Replace 192.168.1.2 by the IP address your device is currently using.
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You should now see the web interface of your Mediatrix unit.
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'''The default username is Public'''
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'''The Passowrd :<Empty> (There is no password by default).'''
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[[File:Mediatrix.jpg]]
[[File:Mediatrix.jpg]]
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*'''Step 3'''
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== Setting the VoIP.ms server FQDN ==
 +
* Go to '''SIP'''
 +
* Go to '''Servers''' sub-menu
 +
* In the '''Registrar host''' field, enter the registrar FQDN associated to your account. Example: '''server.voip.ms'''
 +
* In the '''Proxy host''' field, enter the proxy FQDN associated to your account. Example: '''server.voip.ms'''
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* Click '''Apply'''
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'''Click on the SIP Menu'''
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[[File:Mediatrix_SIP_servers_menu.png]]
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'''Sub-menu Servers'''
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== Restarting required services ==
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'''Registrar host:''' montreal.voip.ms (Replace with the address of one of the multiple servers from VoIP.ms)
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After setting the VoIP.ms servers in the '''SIP --> Servers''' sub-menu a services restart is required in order to correctly apply the new parameters:
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'''Proxy Host:''' montreal.voip.ms (Replace with the address of one of the multiple servers from VoIP.ms)
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* Click on the '''restart required services''' link at the top of the page
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Click '''Submit'''
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[[File:Mediatrix_restart_services.png]]
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[[File:Mediatrix2.jpg]]
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== Enabling the telephony ports registration ==
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*'''Step 4'''
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 +
* Go to '''SIP'''
 +
* Go to '''Registrations''' sub-menu
 +
* For each analog port to register:
 +
** In the '''Username''' column, enter the associated VoIP.ms account/sub-account username, example: '''123456_ac01'''
 +
** In the '''Friendly Name''' column, enter the name you want to present when placing calls (not mandatory)
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** In the '''Register''' column, select '''Enable''' from the drop-down list
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* Click '''Apply'''
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'''Click on the SIP Menu'''
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    '''Depending on the model and the number of lines, you may configure 1 to 24 ports'''
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'''Sub-menu Registration'''
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[[File:Mediatrix_credentials_01.png]]
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    '''Username:''' 100000 (Replace this with your VoIP.ms username)
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== Setting the VoIP.ms credentials ==
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    '''Friendly Name:''' John Smith (Replace with your name or company name)
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    Select '''Enable''' in the Register drop-down menu
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Note: Depending on the model and the number of lines, you may configure from 1 to 24 ports.  
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* Go to '''SIP'''
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* Go to '''Authentication''' sub-menu
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* Click on '''Edit All Entries'''
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* For each registration entry:
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** Set '''Criteria''' to '''Endpoint'''
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** In the '''Endpoint''' dropdown list, select the telephony port to register
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** Set '''Validate Realm''' to '''Disable'''
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** In the '''Username''' field, enter the VoIP.ms account/sub-account username, example: '''123456_ac01'''
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** In the '''Password''' field, enter the VoIP.ms account/sub-account password
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* Click '''Apply & Refresh Registration'''
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Click '''Submit'''
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[[File:Mediatrix_credentials_02.png]]
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[[File:Mediatrix3.jpg]]
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== Setting the the Auto-Routing to support VoIP.ms username format ==
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*'''Step 5'''
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* Go to '''Call Router'''
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* Go to '''Auto-routing'''
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* Make sure that '''Auto-routing''' is set to '''Enable'''
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* In '''Criteria Type''', select '''SIP Username''' from the dropdown list
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* Click '''Apply'''
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[[File:Mediatrix_Call_Router_01.png]]
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'''Click the SIP Menu'''
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== Validating that the Call Router is correctly set ==
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'''Sub-menu Authentication'''
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* Go to '''Call Router'''
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* Go to '''Status''' sub-menu
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* In the '''Route''' table, under '''Type''' column, make sure that the '''Auto''' routes are present
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* At this point you should be able to place and receive calls through your device
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Click '''Edit''' on the first row
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[[File:Mediatrix_Call_Router_02.png]]
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[[File:Mediatrix4.jpg]]
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== Disabling G.711 a-law codec (North America) ==
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'''Apply to:''' Endpoint
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* Go to '''Media'''
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* Go to '''Codecs''' sub-Menu
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* Disable G.711 a-law for both '''Voice''' and '''Data'''
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* Click '''Apply'''
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* '''A services restart will be required'''
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'''Endpoint:''' Choose the FXS port for which you want to configure the Authentication
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[[File:Mediatrix_Codecs_Setup.png]]
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'''Validate Realm:''' disable
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== Configuring ptime 20ms for G.711 u-law codec ==
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'''Username:''' 1000000 (Replace this with your VoIP.ms username)
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* Go to '''Media'''
 +
* Go to '''Codecs''' sub-Menu
 +
* Click on the pencil under Advanced corresponding to G.711 u-law
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* New windows appear with the ptime settings
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* Set the Minimum Packetization time to 20ms and the Maximum Packetization Time to 30ms
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* Click on '''Apply'''
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'''Password:''' ******** (Type the VoIP.ms account/sub-account password)
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[[File:ptime.jpg]]
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Click '''Submit''' & Refresh Registration
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== Setting Dial Patterns (DTMF Maps) ==
 +
In order to be able to use feature codes (e.g. *97 for voicemail), the proper DTMF map must be added to the Mediatrix configuration.
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== Optional Setting: ==
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* Go to '''Telephony'''
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* Go to '''DTMF Maps''' sub-menu.
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* In the second row of the table:
 +
** In the '''DTMF Map''' field, enter '''*xx'''
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** In the '''Transformation''' field, enter '''x'''
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* Click '''Apply'''
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*'''Step 6'''
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[[File:MtxDtmf.png]]
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Click the Telephony Menu
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CODECS Sub Menu
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Disable G.711 a-law for both Voice and Data
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Next to G.729 click Edit and change the Voice priority to 10
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[[File:Mediatrix5.jpg]]
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Click '''Submit'''
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*'''Step 7'''
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To support '''User name''' with ‘’_’’
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Click the '''Call Router''' menu
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Sub-menu Auto-Routing
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Change the Criteria Type to '''SIP Username'''
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Click '''Apply Config'''
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*'''Step 8'''
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 +
== Setting a time server ==
If your DHCP server does not provide an SNTP Server, you can configure it manually.  
If your DHCP server does not provide an SNTP Server, you can configure it manually.  
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Click the '''Network Menu''' and then '''sub-menu Host'''
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* Go to '''Network'''
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* Go to '''Host''' sub-menu
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Change the SNTP Configuration Source to Static
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* Scroll down to the '''SNTP Configuration''' table
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* In '''SNTP Configuration Source''', select '''Static''' from the drop down list
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* In the '''Primary SNTP''' field, enter '''pool.ntp.org''', or any known, and reachable, SNTP server.
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* Click '''Apply'''
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'''Configure the SNTP Host to:''' time.nrc.ca or any other SNTP server.  
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[[File:Mediatrix_SNTP_Server.png]]
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Click '''Apply Config'''
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== Reference material ==
 +
You can always refer to the Mediatrix official guides to correctly set your unit:
 +
* [https://documentation.media5corp.com/pages/viewpage.action?pageId=16547905 Mediatrix C7 Series (Model C)]
 +
* [https://documentation.media5corp.com/display/MP/Mediatrix+4100+Series Mediatrix 4100 Series]
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'''At the end of the configuration, if you see the message Some changes require to restart  Click on services table and restart all Required Services'''
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<br/>
 +
Specific Technical Bulletins:
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* [https://documentation.media5corp.com/pages/viewpage.action?pageId=16547905#MediatrixC7Series(ModelC)-TechnicalBulletins Mediatrix C7 - Technical Bulletins]
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* [https://documentation.media5corp.com/display/MP/Mediatrix+4100+Series#Mediatrix4100Series-TechnicalBulletin Mediatrix 4100 - Technical Bulletins]
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<br/>

Latest revision as of 16:44, 19 July 2023

“Updated October 2021: Recent changes to VoIP.ms infrastructure now require a 20ms ptime setting on some POPs. If you encounter no audio problems, refer to section Configuring ptime 20ms for G.711 u-law codec”

Contents

Connecting the Mediatrix device to your network

The Mediatrix C7 and Mediatrix 4100 series have two Ethernet ports:

  • ETH1 (or WAN in the 4102): connect the unit to your network through this port, it is set to get an IP address from a DHCP server.
  • ETH2 (or LAN in the 4102): by default it has IP 192.168.0.10, this port can be used to directly manage the device.


If the Power LED is on, the device has an IP address, in such case:

  • Connect a phone to one of the telephony ports and Dial: *#*0
  • The system will playback the IP address the device has (Example: 192.168.1.2)


If the Power LED is blinking, the unit has not received an IP address.

  • Check the network cable
  • Check if the port in your network switch is active
  • If the problem remains then use the second Ethernet port to directly connect your computer to the unit.


Connecting to the Mediatrix GUI for the first time

Using your favorite web browser from a computer on the same network, open the IP address the device got from the DHCP server.Example: http://192.168.1.2

  • Default username: public
  • Default passowrd: <Empty> (no password by default)

Mediatrix.jpg

Setting the VoIP.ms server FQDN

  • Go to SIP
  • Go to Servers sub-menu
  • In the Registrar host field, enter the registrar FQDN associated to your account. Example: server.voip.ms
  • In the Proxy host field, enter the proxy FQDN associated to your account. Example: server.voip.ms
  • Click Apply

Mediatrix SIP servers menu.png

Restarting required services

After setting the VoIP.ms servers in the SIP --> Servers sub-menu a services restart is required in order to correctly apply the new parameters:

  • Click on the restart required services link at the top of the page

Mediatrix restart services.png

Enabling the telephony ports registration

  • Go to SIP
  • Go to Registrations sub-menu
  • For each analog port to register:
    • In the Username column, enter the associated VoIP.ms account/sub-account username, example: 123456_ac01
    • In the Friendly Name column, enter the name you want to present when placing calls (not mandatory)
    • In the Register column, select Enable from the drop-down list
  • Click Apply 
    Depending on the model and the number of lines, you may configure 1 to 24 ports

Mediatrix credentials 01.png

Setting the VoIP.ms credentials

  • Go to SIP
  • Go to Authentication sub-menu
  • Click on Edit All Entries
  • For each registration entry:
    • Set Criteria to Endpoint
    • In the Endpoint dropdown list, select the telephony port to register
    • Set Validate Realm to Disable
    • In the Username field, enter the VoIP.ms account/sub-account username, example: 123456_ac01
    • In the Password field, enter the VoIP.ms account/sub-account password
  • Click Apply & Refresh Registration

Mediatrix credentials 02.png

Setting the the Auto-Routing to support VoIP.ms username format

  • Go to Call Router
  • Go to Auto-routing
  • Make sure that Auto-routing is set to Enable
  • In Criteria Type, select SIP Username from the dropdown list
  • Click Apply

Mediatrix Call Router 01.png

Validating that the Call Router is correctly set

  • Go to Call Router
  • Go to Status sub-menu
  • In the Route table, under Type column, make sure that the Auto routes are present
  • At this point you should be able to place and receive calls through your device

Mediatrix Call Router 02.png

Disabling G.711 a-law codec (North America)

  • Go to Media
  • Go to Codecs sub-Menu
  • Disable G.711 a-law for both Voice and Data
  • Click Apply
  • A services restart will be required

Mediatrix Codecs Setup.png

Configuring ptime 20ms for G.711 u-law codec

  • Go to Media
  • Go to Codecs sub-Menu
  • Click on the pencil under Advanced corresponding to G.711 u-law
  • New windows appear with the ptime settings
  • Set the Minimum Packetization time to 20ms and the Maximum Packetization Time to 30ms
  • Click on Apply

Ptime.jpg

Setting Dial Patterns (DTMF Maps)

In order to be able to use feature codes (e.g. *97 for voicemail), the proper DTMF map must be added to the Mediatrix configuration.

  • Go to Telephony
  • Go to DTMF Maps sub-menu.
  • In the second row of the table:
    • In the DTMF Map field, enter *xx
    • In the Transformation field, enter x
  • Click Apply

MtxDtmf.png

Setting a time server

If your DHCP server does not provide an SNTP Server, you can configure it manually.

  • Go to Network
  • Go to Host sub-menu
  • Scroll down to the SNTP Configuration table
  • In SNTP Configuration Source, select Static from the drop down list
  • In the Primary SNTP field, enter pool.ntp.org, or any known, and reachable, SNTP server.
  • Click Apply

Mediatrix SNTP Server.png

Reference material

You can always refer to the Mediatrix official guides to correctly set your unit:


Specific Technical Bulletins:


Retrieved from "https://wiki.voip.ms/article/Media5_Mediatrix_4100"
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