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What is VoIP.ms Teams Connector?

The VoIP.ms Teams connector lets you link your VoIP.ms account to Microsoft Teams, so you can make and receive calls via your Microsoft Teams application, whether it’s on mobile, tablet or desktop, while still taking advantage of VoIP.ms hosted features. This connector is powered by TeamMate Technology, a third-party solution enabling seamless integration with Teams. Practically speaking, your Microsoft Teams becomes your softphone, giving you the option of using the built-in dial pad to make or receive calls. You may also link your VoIP.ms account to Microsoft Teams to send and receive text messages directly within Teams. Please note that you will need a Microsoft E1 license at the very minimum to be able to leverage this connector. For more information on Microsoft licenses, please check here.

Types of Connectors

We currently offer two different types of connectors, each designed for a specific purpose. One of them provides voice integration with Microsoft Teams, while the second one enables SMS messaging directly within Teams.

Make sure to review the details of each connector below to determine which option best fits your needs.

PBX Connector

The PBX Connector links Microsoft Teams users to VoIP.ms sub-accounts, effectively allowing Teams to operate as an extension of your VoIP.ms environment. Each Teams user is registered on a VoIP.ms server using their sub-account credentials. Calls can then be placed and received through Microsoft Teams while still taking advantage of all cloud PBX features available in the VoIP.ms portal, such as voicemail, ring groups, IVRs, and call routing.

For example, you can configure an IVR in VoIP.ms that directs callers to specific Teams users based on the Sub Account they're using. This connector provides the most flexibility but requires a broader set of Microsoft permissions to complete the setup.

See PBX Connector Configuration for the full setup instructions.

SMS Connector

The SMS Connector enables two-way text messaging directly inside Microsoft Teams through a dedicated add-on. Once deployed, Teams users can send and receive SMS messages linked to their VoIP.ms DID numbers. This connector requires API access to the VoIP.ms account that manages the numbers.

See SMS Connector Configuration for the full setup instructions.

How to Enable the Teams Connector as a Reseller

If you are a VoIP.ms Reseller and want to offer the Microsoft Teams connector to your customers, you can register as a Teams Reseller directly from the VoIP.ms Customer Portal by going to Reseller >> Microsoft Teams Reselling. No Microsoft account or Global Administrator role is required — you just need to register with your company name and email.

1. Start the activation process

On the first step, just click on Next:

2. Complete the Approval

• Reseller Name: Your company name as you want it to appear in the reseller portal.
• Register Reseller Email: The email address you want associated with your Microsoft Teams Reseller account. You will receive an activation email at this address.

An email will be sent to the address you provided. Follow the instructions in that email by clicking the provided link and granting the necessary authorizations to become a reseller. Once completed, press Next.

3. Reseller Setup Complete

Once approved, you will have access to the Teams Reseller portal where you can manage enterprises, users, and licenses on behalf of your customers:

https://service.connecttoteams.com/

How to Enable the Teams Connector as an Enterprise (End User)

The VoIP.ms portal includes a built-in wizard that lets you activate the Teams connector and manage your licenses directly, without needing to contact support first. You can access it from the VoIP.ms Customer Portal by going to DID Numbers >> Microsoft Teams.

1. Fill in the Activation Form

On the first step, fill in the following fields and then press Next. Make sure the information is correct before proceeding. The pricing per license is displayed on this page.

• Enterprise Name: The name you want to identify your organization.
• Enterprise Country: Select the country where your organization is based.
• Amount of Licenses: The number of users that will use the Teams integration. You can add or remove licenses later.
• Microsoft Global Administrator Email: The email address of the user with the Microsoft Global Administrator role.
• Direct Routing Option: Select the routing region that best fits your location.
• Include SMS Connector: The SMS Connector is an additional service activated separately. To request it, contact [email protected].

2. Grant Admin Approval

Once you press Next, the global administrator will receive an email at the address provided in Step 1. They must follow the instructions in that email by clicking the provided link and granting the necessary authorizations. Press Next once the admin has completed this.

3. Create Sub Accounts (Optional — Recommended)

This step lets you quickly create the sub accounts needed for each Teams user. For each user, fill in the following and press Create Sub Account:

• Sub Account Name: A name to identify the user (your account number will be prefixed automatically, e.g. 206996_teamsuser).
• Sub Account Password / Repeat Sub Account Password: Set a strong password for the sub account.
• CallerID Number: Select whether to use one of your VoIP.ms DIDs or a verified CallerID as the outbound caller ID for this user.

Once done creating all sub accounts, or if you already have them created, press Next.

4. Initial Setup Complete

Once the global administrator has granted the necessary authorizations, the initial setup is complete. From this point on, use the following URL to log into your Teams Integration page, continue the configuration, and manage your licenses:

https://enterprise.connecttoteams.com/

Continue with the PBX Connector Configuration section below to complete the setup.

PBX Connector Configuration

Please follow the instructions below to get started. If you activated the Teams Connector through the VoIP.ms portal wizard, sub account creation and the activation request have already been completed — continue with the steps below. Note that this process requires the involvement of the ‘’’Microsoft Global Administrator’’’. Some tasks can be delegated from the global admin to the ‘’’Microsoft Teams Service Admin’’’ or ‘’’Skype Admin’’’, but due to Microsoft’s security policies there is ‘’’no way to complete setup without the Global Administrator initial involvement’’’.

1. Assign Microsoft licenses to each user

You will need to assign the proper Microsoft licenses to the users that will be using this integration. Please note that sometimes due to high traffic Microsoft can take up to 24 hours to activate licenses after they have been assigned, so doing this ahead of time will make the rest of the process much smoother.

1.1 Once in your Microsoft Admin Center, select Microsoft Teams Phone Standard.

1.2 Then press on the button Assign Licenses which will prompt with a new side window to find the user(s) you wish to add. You can search the users with their name or email address. Once you have selected the users to have the license, proceed on assigning the licenses by pressing Assign.

Permissions — When you first log into the ConnectToTeams Portal, you may be prompted to grant the necessary permissions. Follow the on-screen instructions to authorize the required access.

User Sync — Once logged in, you will be prompted to sync a group of users. Additional user groups can be synced at any time from the dashboard under Users >> Select user groups — leaving the group field blank will sync all users. You can also grant optional additional permissions that enhance call troubleshooting and presence syncing from the dashboard.

1) 2)

2. Configure Direct Routing

2.1 Still in the ConnectToTeams Portal, and still logged in as the Global Administrator, use the sidebar menu to navigate to Direct Routing.

2.2 Confirm there is at least one available Microsoft license free to be assigned.

2.3 Once confirmed, select the desired Gateway and then click Complete Direct Routing.

2.4 Wait until the verification process succeeds, and then click Complete Direct Routing.

2.5 You will then be greeted with the following page where the Direct Routing will be processing. Even if the button FINISH appears, Do not press it yet. Make sure that you mouseover Details under Status to see the exact progress. When it confirms it's been complete, click on Finish.

2.6 Once you've clicked Finish, there will be a green notification label that will appear confirming you that the setup is complete. Additionally, the administrator will also receive an email confirming that the setup was complete.

Notification on the portal

Notification via email

3. Configure your PBX Settings

3.1 Still in the ConnectToTeams Portal, navigate to the PBX section on the left menu and add a new PBX connection with the "Add PBX" button.

3.2 Input the VoIP.ms parameters required for the PBX connector.

The necessary PBX parameters includes:

• PBX SIP Domain: VoIP.ms POP Server Hostname - See full list of servers
• PBX SIP Domain Proxy: VoIP.ms POP Server Hostname - See full list of servers
• Voicemail Feature Code: *97
• PBX SIP Domain Proxy Port: 5060
• Codecs: G722 or G711u (Be sure the sub-account is set with the same codec)
• Reg Expires: 600
• Caller ID on Forwarding: User's CallerID Number
• Caller Name Policy: Other
• Custom Caller Name: CallerID Name. It cannot exceed 15 characters, including spaces.

4. Add Users to your VoIP.ms Teams Connector Account

For this process, you will need the information about each user's sub account username and password before proceeding. This process can also take some time to complete. You will receive a confirmation email once the user has been fully configured.

4.1 On Your Teams Connector admin page, go to Users on the left menu.

4.2 Click on Add User on the top right of the page.

4.3 Fill in all the following information for creating your user:

• User Tag: Used to find your user easily. Put the name you wish for reference purpose.
• SIP User: Your sub account userID. E.g: 111111_subaccount.
• Phone Number: Any phone number starting with prefix +1. This can be a Phone number in your VoIP.ms account but any number will do.
• Extension: Any extension number. We recommend the same extension assigned to the Sub Account in the VoIP.ms portal for consistency.
• Disable Voicemail in Teams: If you want to use Teams voicemail, keep it unchecked. If you want to use your VoIP.ms voicemail, checkbox it.
• Custom Caller Name: Only for Canada. Pass the callerID Name you wish to pass. For United States, refer to [this article].
• SIP Authentication ID: Your sub account userID. E.g: 111111_subaccount.
• SIP Password: Your sub account password you entered while creating the sub account.
• Confirm SIP Password: Confirm your sub account password.

4.4 Once you have filed all the information, press Save User. Repeat the process for all of your users and you are done with the integration! Make sure to ask your users to fully close Microsoft Teams and re-open it.

SMS Connector Configuration

Instructions for Resellers

The Reseller must log on his interface to configure the API credentials for the new SMS profile, enabling the SMS service, deploying the SMS App, and enabling Phone number’ SMS Capabilities to the Enterprise.

To do so, follow these steps:

1. Enabling the VoIP.ms API and creating the password

1.1 In your VoIP.ms customer portal head into Main Menu >> SOAP and REST/JSON API.

1.2 On the field API Password, set the password you will define for the API and confirm it.

1.3 On Enable API click on Enable/Disable API and make sure this says Enabled afterwards.

1.4 On Enable IP address make sure to add Teammate’s IP address 52.255.203.36 (You can use 0.0.0.0 to allow any IP).

2. Configure the SMS App to deploy

2.1 In your Teams Connector portal and go to the Enterprise tab.

2.2 Find the enterprise and click on it.

2.3 On the left menu click on App Management and go to the tab SMS App.

a. The information there can be customized or leave as default if is the way you want.

b. To set the template, click the blue button that says Save SMS Settings for....

Instructions for Enterprise (Global Admin)

The Global Admin has the ability to deploy the SMS app to his own tenant, and enabling or disabling the SMS service for a specific End-User.

The Global Admin must log on his Dashboard in order to complete the Deployment of the SMS App by “Syncing the SMS App” with his Tenant, to have the End-user being all to add it to his Teams App.

1. Syncing the app to the Microsoft Tenant

1.1 Log into the Teams Connector portal.

1.2 In the dashboard section, they must click Sync SMS App (if his Reseller Admin hasn’t completed on his behalf).

2. Enabling the SMS feature and Phone number to a Teams User

2.1 Go to the Users tab.

2.2 Locate the user and under Actions click on Manage SMS.

a. Enable SMS Service: Check the box to Enable it.

b. SMS DID section: Assign a phone number by transferring a DID from the Unassigned DID to the Assign DID box.

c. Click on Submit.

3. Configure the Webhook URL

3.1 Log into your VoIP.ms Customer portal.

3.2 Go to DID numbers >> Manage DIDs.

3.3 Click on Edit (the pencil icon) for the DID you will connect to teams for SMS.

a. Scroll down until you see the SMS configuration and check the option Message Service (SMS/MMS): Enable SMS/MMS.

b. Check the option SMS/MMS Webhook URL (3CX) and paste this URL: https://smsbot.connecttoteams.com/inbound-message?provider=voipms

c. Set the option Dialing Mode for SMS (API) to E164.

d. Apply changes when done and repeat the process for any other DID number the end-user will use for SMS through MS Teams.

Instructions for End-user

The End-user must log into his teams and add the SMS app that has been deployed to the organization.

1. Installing the SMS App

1.1 Log into MS Teams.

1.2 Click on the button Apps on the left.

1.3 Click on Built for your org or seach for SMS App.

1.4 Once you see the SMS App click on Add.

1.5 A window will be displayed, click on Add there too.

Related Articles

• License requirement to use VoIP.ms Teams Connector
• Call Valet with VoIP.ms Teams Connector

Useful Resources

• TeamMate FAQ
• Youtube - TeamMate PBX Connector - How it Works
• Connect to Teams knowledge base