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Article en Français	Artículo en Español
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What is DISA ?

Direct Inward System Access (DISA) allows you to use our system for placing outgoing calls, event if you are far away from any device where you are registering your account or sub account. In this case you just would need to dial to your DID number and to provide a 4-digit PIN number, then you can dial out to any number in the world under our termination rates.

Blog Article

Direct Inward System Access (DISA)

Setup DISA

How you can create a DISA entry

1) Please login on the customer portal, then go to DID numbers -> DISA. There you will see this:

2) Once you click on the button "Add DISA" you will see this:

- DISA Name: Here you can enter the name which best describes this entry.

- DISA PIN: It is a 4-digit number that you will need to provide in order to get dial tone.

- Digit Timeout: The maximum amount of time( in seconds ) our system will wait between digits.

- CallerID Number Override: Here you can set the number you want people to receive when you dial out from DISA.

3) Once you enter all this information, you would need to click on the button "Save" to see DISA entry in this way:

Where you can use a DISA entry

You can use a DISA entry for:

1) Routing your DID number.

2) Pointing one extension of a Digital Receptionist ( IVR ).

3) Setting as destination into a Time Condition, or

4) Routing a call according to what you set on the CallerID Filtering.

IMPORTANT NOTE : From DISA you can dial out to any number, including a Speed Dial Entry you have created in your Phone  
 book. For example:  *75XX and then press the pound key (#) or simply wait for the duration of the "Digit Time-out", and our system will 
place the call.
After you enter your PIN Number and get the Dial Tone on a phone please just dial your number and wait for the call to initiate. 
Do not hit your call button on the phone this may result in the call going over your other Provider's Network.

How calls will be billed using DISA?

The cost of these calls will depend on the billing plan of your DID number (per minute or flat rate), the destination of the outgoing call and the time of the call. For example:

1) If you have a DID number under per minute plan with a rate for the incoming of $0.009 (per minute) and this number is routed to DISA, when someone calls and places an outgoing call for 1 minute to a Canadian number the cost will be:

A -> $0.009 + $0.0052 = $0.0142 [value routing], or

B -> $0.009 + $0.009 = $0.018 [premium routing].

2) If you have a DID number under flat rate plan with a rate for incoming of $0.00 (per minute) and this number is routed to DISA, when someone calls and places an outgoing call for 1 minute to a Canadian number the cost will be:

C -> $0.00 + $0.0052 = $0.0052 [value routing], or

D -> $0.00 + $0.009 = $0.009 [premium routing].

Reseller Configuration

Also if you're using the Reseller Interface, you can associate each DISA feature with one of your reseller client.

Reseller Client: Here you can select your reseller client that you want to associate this feature. You need first to create the account of your customer using the Reseller section in your Customer Portal.

DISA using the Reseller Interface

The feature is available for your client through the Reseller interface. You must enable this feature in your package in order to give them the ability to leverage this.

Go under the navigation bar on [Reseller] then click on [Manage Rates & Packages]

Click on the Edit button to edit your package, or click on [Create a new package] to create a new one.

Go under the [Reseller System Configuration] Tab, and on the section "Type of configuration" select: [Package Configuration],

Then scroll down and find the feature "DISA", and enable it.

1) To add a DISA entry for your client, or to help your client adding one. Go under the [Services] at the left navigation bar, then on [DISA]

2) Click on the tab Add new DISA and enter a Name and a 4-digits PIN. You can also set the other settings if necessairy.

3) Complete the form and click the [Save DISA] button.

When your DISA is created, you will be able to select it as a routing option, such as DID Routing, Failover, IVR, Time Condition etc.

@@ Line 1: / Line 1: @@
-Another feature our system offers to our customers is DISA ( Direct Inward System Access ) which allow them to make outgoing calls using their VoIP account from an inbound call. This is similar to Callback, but the main difference is that DISA does not call you back, it give you directly the access to dial any phone number you want after provide a 4 digits PIN number. You can use this option for:
+{| class="wikitable"
+|+
+|-
+! Article en Français !! Artículo en Español
+|-
+| [https://wiki.voip.ms/article/Acc%C3%A8s_direct_en_entr%C3%A9e_au_syst%C3%A8me_-_DISA Français] ||
+[https://wiki.voip.ms/article/Acceso_directo_al_sistema_interno_(DISA) Español]
+|}
-- Digital Recepcionist ( IVR )
-- Time Condition
+'''What is DISA ?'''
+----
+Direct Inward System Access (DISA) allows you to use our system for placing outgoing calls, event if you are far away from any device where you are registering your account or sub account. In this case you just would need to dial to your DID number and to provide a 4-digit PIN number, then you can dial out to any number in the world under our termination rates.
-- CallerID Filtering
-- To route direclty your DID number
+__TOC__
+== Blog Article ==
+[https://wiki.voip.ms/article/Direct_Inward_System_Access_(DISA) Direct Inward System Access (DISA)]
 == Setup DISA ==
-=== Create the DISA entry ===
+=== How you can create a DISA entry ===
+----
+) Please login on the customer portal, then go to DID numbers -> [https://www.voip.ms/m/disa.php DISA]. There you will see this:
+[[File:DISAMenu.png|thumb|none|600px]]
+) Once you click on the button "Add DISA" you will see this:
+[[File:DISAFields.png|thumb|none|600px]]
+- '''DISA Name''': Here you can enter the name which best describes this entry.
+- '''DISA PIN''': It is a 4-digit number that you will need to provide in order to get dial tone.
+- '''Digit Timeout''': The maximum amount of time( in seconds ) our system will wait between digits.
+- '''CallerID Number Override''': Here you can set the number you want people to receive when you dial out from DISA.
+) Once you enter all this information, you would need to click on the button "Save" to see DISA entry in this way:
+[[File:DISAList.png|thumb|none|600px]]
+=== Where you can use a DISA entry ===
+----
+You can use a DISA entry for:
+) '''Routing your DID number.'''
+) '''Pointing one extension of a Digital Receptionist ( [[Digital Receptionist (IVR)|IVR]] ).'''
+) '''Setting as destination into a [[Time Conditions|Time Condition]], or'''
+) '''Routing a call according to what you set on the [[CallerID Filtering|CallerID Filtering]].'''
+ IMPORTANT NOTE : From DISA you can dial out to any number, including a Speed Dial Entry you have created in your [[Phone book|Phone
+ book]]. For example:  *75XX and then press the pound key (#) or simply wait for the duration of the "Digit Time-out", and our system will
+ place the call.
+ After you enter your PIN Number and get the Dial Tone on a phone please just dial your number and wait for the call to initiate.
+ Do not hit your call button on the phone this may result in the call going over your other Provider's Network.
+=== How calls will be billed using DISA? ===
+----
+The cost of these calls will depend on the billing plan of your DID number (per minute or flat rate), the destination of the outgoing call and the time of the call. For example:
+) If you have a DID number under per minute plan with a rate for the incoming of $0.009 (per minute) and this number is routed to DISA, when someone calls and places an outgoing call for 1 minute to a Canadian number the cost will be:
+A -> $0.009 + $0.0052 = $0.0142  [value routing], or
+B -> $0.009 + $0.009 = $0.018  [premium routing].
+) If you have a DID number under flat rate plan with a rate for incoming of $0.00 (per minute) and this number is routed to DISA, when someone calls and places an outgoing call for 1 minute to a Canadian number the cost will be:
+C -> $0.00 + $0.0052 = $0.0052  [value routing], or
+D -> $0.00 + $0.009 = $0.009  [premium routing].
+= Reseller Configuration =
+Also if you're using the [[Reseller Basic Guide|Reseller Interface]], you can associate each DISA feature with one of your reseller client.
+'''Reseller Client''': Here you can select your reseller client that you want to associate this feature. You need first to create the account of your customer using the [[Reseller Basic Guide|Reseller section]] in your Customer Portal.
+: [[File:ResellerClient_SelectClient_Only.png|500px]]
+=DISA using the Reseller Interface=
+The feature is available for your client through the Reseller interface. You must enable this feature in your package in order to give them the ability to leverage this.
+Go under the navigation bar on '''[Reseller]''' then click on '''[Manage Rates & Packages]'''
+: [[File:DISA_Reseller_1.png|thumb|none|300px]]
+Click on the Edit button to edit your package, or click on '''[Create a new package]''' to create a new one.
-To create a DISA entry , you need to login on the customer portal, then you have to go to DID numbers -> DISA. There you will see this:
+: [[File:DISA_Reseller_2.png|thumb|none|700px]]
-[[File:DISA1.JPG]]
+Go under the '''[Reseller System Configuration]''' Tab, and on the section "Type of configuration" select: '''[Package Configuration]''',
-Once you click on button "Add DISA" you will be able to see this window:
+: [[File:DISA_Reseller_3.png|thumb|none|700px]]
-[[File:DISA2.JPG]]
+Then scroll down and find the feature "'''DISA'''", and enable it.
+: [[File:DISA_Reseller_4.png|thumb|none|500px]]
-- '''DISA Name''': here you can enter the name which best describes this entry
-- '''DISA PIN''': 4 digits number people will need to provide in order to get dial tone
-- '''Digit Timeout''': maximum amount of time our system will wait between digits
+) To add a DISA entry for your client, or to help your client adding one. Go under the '''[Services]''' at the left navigation bar, then on '''[DISA]'''
+: [[File:DISA_Add.png|thumb|none|400px]]
-- '''CallerID number override''': here you can set the number you want that people receive when dial out from this option.
+) Click on the tab Add new DISA and enter a '''Name''' and a 4-digits '''PIN'''. You can also set the other settings if necessairy.
+: [[File:DISA_Add2.png|thumb|none|600px]]
-Once you enter all this information you would need to click on button "Save" to see this entry in this way:
+) Complete the form and click the '''[Save DISA]''' button.
-[[File:DISA3.JPG]]
+When your DISA is created, you will be able to select it as a routing option, such as DID Routing, Failover, IVR, Time Condition etc.
-=== Routing your DID number ===
-When you have a DID number routed to DISA, If you want to try this option, you would need to dial to your DID number, then provide the PIN number and our system will send you dial tone to reach any number you want.
- IMPORTANT NOTE : Once you have entered the PIN number you can dial the telephone number of your choice or a Speed Dial Entry from your phone
+[[category:guides]]
- book, per example *75XX and then press the pound key (#) or simply wait for the duration of the "Digit Time-out", and the system will place
- the call.

DISA

From VoIP.ms Wiki

Latest revision as of 14:30, 15 January 2026

Contents

Blog Article

Setup DISA

How you can create a DISA entry

Where you can use a DISA entry

How calls will be billed using DISA?

Reseller Configuration

DISA using the Reseller Interface

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