Wazo - VoIP.ms Wiki

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Wazo is a unified communications technology provider that helps MSPs stand out from the crowd and build unique UCaaS experiences with simple, powerful, flexible APIs and integrations. Our reach is global, with legal entities based in Canada, the United States, and France.


📝 Pre-requisites

📝 Pre-requisites

➜ You will need to have a sub-account ready or you can create a new one.
➜ Having ready your Sub-account SIP credentials; username (######_SubAccount) and password
➜ In the sub-account configuration you will need to set the Device type to Asterisk, IP PBX, Gateway or VoIP Switch
➜ In the sub-account configuration you will need to set the Caller ID to I use a system is capable of passing his caller ID.
➜ In the sub-account configuration you will need to set the Codec to G722 and uncheck the others.

Create a new trunk

[1] Log into the Wazo portal, Click on “Call Management” menu, then "Trunk".
[2] Click the corner right button “[+ Create]”,
[3] Click [SET UP NOW] where “VoIP.ms” from the list provider.
  • Label: Enter a name for your trunk.
  • Username: Enter your VoIP.ms sub-account SIP username. Eg: “######_SubAccount”
  • Password: Enter the password of your sub-account.
  • Server: Choose your preferred pop server. Note that in order to receive incoming call, the pop server must match your DID POP Server. You can change at anytime your trunk and DID pop server.
[4] Then click [+ Create] button
[5] Once created, click on your new VoIPms trunk you have created, we will need to adjust some settings.

Add your DIDs in your instance

You can add at anytime new DIDs in your Wazo instance. You can enter a DID one by one or you can add a list if you have sequential DID range.

[1] Click on “Settings” menu then “Diaplan” and “Contexts”
[2] Find your from-external contexts and click on it. Eg: “#######-from-external”.
[3] On the “Incall” tab add your DID(s).
[3A] For each individual DID that is not in range you must add a new row for each DID.
  • Start: 514###1234 (Your exact DID number without hyphen or dot)
  • End: 514###1234 (The same number you entered in Start field)
  • DID Length: 10
[3B] If you have a range or DID:
  • Start: 819###0001 (Your first DID number from the range without hyphen or dot)
  • End: 819###0099 (The last DID number from the range without hyphen or dot)
  • DID Length: 10


➜ The DID Length is the expected digits of your DID.

Configure your Incoming calls

[1] Into the Wazo portal, Click on “Call Management” menu, then “Incalls”.
  • Extension: Select the DID number you would like to configure the incoming route.
  • Destination: Choose the destination where you want incoming calls to this DID being routed.

Allowing outgoing calls

Routing creation

[1] Access the menu: Call Management > Outcall
Wazo Routing Creation Menu.jpg
[2] Create a new Outcall by clicking on [+ CREATE].
[3] Under the setting, click on the OUTCALL Tab
Enter the route name and any description you wish.
Wazo Routing Creation Outcall.jpg

Trunk tab

[4] Click on the "Trunk" tab.
[5] Select the previously configured trunk to which you wish to route your calls.
Wazo Routing Creation Trunk.jpg


➜ If you have not configured a trunk, this step is essential for your calls to function correctly > Configure trunk SIP

Extensions tab

[6] Click on the "Extensions" tab.
Wazo Routing Creation Extension.jpg
[7] [Extension]:
Supported by this routing: > Extension Input details
You can use the following characters:
  • "X": Corresponds to numbers from 0 to 9
  • "Z": For numbers from 1 to 9
  • "N": For numbers from 2 to 9
  • “.”: (dot) Stands for one or more digits
  • “!”: (exclamation mark) Stands for zero or more digits
You can also use square brackets:
  • [1-5] Corresponds to numbers from 1 to 5.
  • [123] Corresponds to numbers 1, 2 or 3.
You can use the predefined patterns compatible for VoIPms

[8] [Caller-ID]:
“CALLERID NAME” <819#######> (outgoing call number) to use. Set the DID you would like to use with it.
Note, the outbound caller id name specified there will apply when you are calling a number that is under a Canadian carrier. This is your business name that you would like to display:

IMPORTANT if you specify a Caller ID Name.

  • Entering outbound Caller ID Name, must be in CAPITAL LETTERS.
  • You must NOT use any special characters. They will not be displayed and it prevents potential outbound call issues.
  • Do NOT exceed 15 characters. Traditional canadian providers will not show more than 15 characters. We suggest shrinking or adapt the name.
  • Spaces are allowed in a caller ID name but count as a characters. (do not exceed 15 chars. in total).

[9] [External Prefix]: (Optional)
Will be added on call output. Example: + or 011 (for international)
-> If the user dials 1514###1234, the call is transmitted and the number called will be, for example, +1514###1234. (optionnal) (The + sign is if you set your account to E164) (International prefix are 00/011/033/044)
[10] [Prefix]: (Optional)
Will be used to route the call. Eg 0 or 8
-> The user dials 0514###1234, the line with 0 in the prefix box will be used (optional).
[11] [Strip Digit(s)]: (Optional)
Strip Digit(s) and/or character(s) starting from the left, of the number entered by the user.
Example: 1514###1234 with a strip-digit of 1 becomes 514###1234.


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