Viking E-1600-IP Series VoIP Emergency Phones - VoIP.ms Wiki

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Viking E-1600-IP Series VoIP Emergency Phones

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Viking E-1600-IP Series


The 1600-IP Series of ADA Compliant VoIP Emergency Phones are designed to provide quick and reliable handsfree communication for SIP VoIP phone systems with PoE. All 1600-IP Series phones meet ADA requirements for elevator or emergency telephones, and can be programmed from any touch tone phone or PC on the same LAN or remotely using a static IP address. The phones can dial up to 5 programmable emergency numbers. In addition, the E-1600-20-IP, E-1600-22-IP, E-1600-52-IP and E-1600-TP2IPEWP feature a second "INFO" button that will dial up to 5 non-emergency numbers. Two amp relay contacts are provided for strobe light, camera, door/gate control, etc.

The 1600-IP Series phones can be programmed to automatically deliver a digital announcement to identify the location of the emergency call. Alternatively, a DTMF touch tone code may also be delivered. A “Call Connected” LED can be initiated manually or automatically. All programming parameters, including phone numbers and location numbers, are stored in non-volatile memory, requiring no batteries. All units are PoE powered.

For outdoor installations where the unit is exposed to precipitation or condensation, select 1600-IP Series phones are available with Enhanced Weather Protection (EWP). EWP products are designed to meet IP66 standards and may feature foam rubber gaskets, sealed connections, gel-filled butt connectors, as well as potted circuit boards with internally sealed, field-adjustable trim pots and DIP switches for easy onsite programming. For more information on EWP, see DOD 859.

Contents

Pre-requisists

  • Be connected on the same LAN as the device.
  • The Viking IP Programming software to access the device. It can be downloaded directly through the Viking Product page. Here: https://vikingelectronics.com/products/e-1600-ip/.
  • In your VoIP.ms Sub-Account configuration, you must select the codec G722 and G711u. G722 is used for internal calls to have an HD audio if you have this codec on your other devices that will reach internally this device. Example with an internal extension number. (You must have this codec selected on all your devices to make it work).

Programming

Download and install the programming software

1. Go to the Viking product page, and locate the "SOFTWARE & DOWNLOADS" section. Find and select the "IP Programming Software."
2. Download and install the programming software by either saving or opening the file. Then, run the setup by clicking on "setup Viking IP Programming.exe."
3. Follow the on-screen prompts to complete the installation process.
4. Once installed, access the Viking IP Programming application by clicking on its icon on your desktop. This will open the main screen, allowing you to program any E-1600-IP device connected to the same LAN.
Note: Ensure that your PC is connected to the same LAN as the E-1600-IP for proper functionality.


Connection / Deconnection

1. Open the "Viking IP Programming" software on your PC. The start screen will display a list of connected Viking IP devices on the network.
2. Select the desired E-1600-IP device from the list by clicking on it or double-clicking the device.
3. If no username and password have been programmed and the security code is still set to default (845464), no additional information is required to connect. Otherwise, a pop-up window will prompt for the username and password. If the security code has been changed from the default, it will also ask for the correct security code.
4. If multiple E-1600-IP devices share the default name "VIKING_MK64_Vik02", use MAC addresses to differentiate them.
5. To finish programming, click the "Disconnect" button at the bottom of the screen. Alternatively, closing the program will automatically disconnect the unit.

Configuring the E-1600-IP Network Settings

Accessing the device

1. Open the "Viking IP Programming" software on a windows PC that is connected to the same LAN as the E-1600-IP device to be

programmed.

2. The window in the upper left corner of the menu will show you each E-1600-IP device that is connected to that LAN. Select the unit with the same MAC address shown on the label located next to the Ethernet connector on the E-1600-IP device.
3. Click on the [connect] button. A default E-1600-IP device has no username or password programmed, the security code is set to "845464" and when configured this way, you are instantly connected to the E-1600-IP device. If the E-1600-IP device has been programmed with a username and password, a pop up window will ask for the username followed by the password. If the unit’s security code has been changed from

“845464”, it will then prompt for the correct security code, then click [retry].

4. The program will then read and display the E-1600-IP device’s IP and programming settings.

IP Settings

SIP Server / Peer to Peer Settings

1. Click on the "IP Settings" tab.
2. Where the SIP Server / Peer to Peer Settings section
2.1 Select Server on the dropdown menu.
2.2 In the field to the right of the drop-down menu.: Enter the VoIP.ms pop server in the field you have indicated. (Note in order to reach the device, it must be on the same pop as your other devices).
2.3 Outbnd Proxy: Re enter the VoIPms POP Server. If you want to use our alternative port you can enter it as "popserver:port"
2.4 Authentic. ID.: Enter your VoIP.ms sub-account SIP username.
2.5 Username: Enter your VoIP.ms sub-account SIP username.
2.5 Password: Enter your VoIP.ms sub-account SIP username.
2.6 Caller ID: This should be the outbound caller ID number. See the notification below.

⚠️ IMPORTANT - Caller ID

  • Entering outbound Caller ID Name, it must be in CAPITAL LETTERS. This will appears more clearly/visible on some devices.
  • You must NOT use any special characters. They will not be displayed and it prevents potential outbound call issues.
  • Do NOT exceed 15 characters. Traditional canadian providers will not show more than 15 characters. We suggest shrinking or adapt the name.
  • Spaces are allowed in a caller ID name but count as a caracters. (do not exceed 15 chars. in total).
2.7: Register Fails: Select Re-Resolve
2.8: Go to the next section Gateway Ping / Registration Time / Codecs to continu the configuration process.

Gateway Ping / Registration Time / Codecs

1. Where the section Gateway Ping / Registration Time / Codecs under the IP Settigs tab
1.1: Regist. Time (Min): Indicate 1.
1.2: SIP Codecs: Select G722, G711u. (You must ensure that the codec G722 is selected under your Sub-Account in order to have HD Calls for better audio clarity. And it must be choose on all your devices).
2. Click the button '[Apply].
VOIP.MS VIKING E-1600-IP Series IP-SETTING VOIPMS.png

Resources

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