Talk:Grandstream HandyTone 702 - HT702

From VoIP.ms Wiki

These instructions appear to apply to the 'Grandstream HandyTone HT802', just fine, too.

(Websites: HT702 Product Page, http://www.grandstream.com/index.php/products/ip-voice-telephony/consumer-analog-telephone-adaptors/ht702_704 - broken. Try http://www.grandstream.com/products/gateways-and-atas/analog-telephone-adaptors/product/handytone-702/704 ?)

Websites: HT802 Product Page http://www.grandstream.com/products/gateways-and-atas/analog-telephone-adaptors/product/ht802

Help / Support: Grandstream Support http://www.grandstream.com/support/resources/?title=HT802

Re: "Please go to your Graphical user interface and go to 'Advanced Settings' tab and look for "Firmware Upgrade and Provisioning" and disable it. " - more details as to how to do that would be useful. There are many on the page. e.g. If setting 'Automatic Upgrade:' to no (which appears to be the default) does it, say so here.

I (purchased 12/9/16) appear to have received firmware 1.0.1.9, current appears to be 1.0.2.5 Firmware server path comes as 'fm.grandstream.com/gs' and per web page should be 'firmware.grandstream.com'. I ended up upgrading firmware via local download, so don't know that merely changing the web page works - e.g. Change web page, upgrade once, set automatic upgrades off.

The current graphic is: (a) too small, e.g. can't read dial plan to apply it (perhaps a text dump would be useful). Default dial plan is: '{ x+ | \+x+ | *x+ | *xx*x+ }' - useful to note on this page so the reader can go back to defaults if something not working; (b) quite a bit different from the 802 one.

If you send me a destination, I can send 802's config pages.

Note the current graphic shows DNS mode SRV, but text afterwards says use A - should update graphic. (I followed the graphic, got to text later.)

"If you see that the Phone 1 LED (or phone 2 LED, depending on which FXS port you've configured our service for) is a solid green color, then your unit is configured and ready to make calls." - the 802 does not have the 'traditional' lights. Here, there are individual lit symbols for each phone. (See the web page.)

I've only just gotten / configured the 802, but initial tests to/from vm appear fine. For the wiki - it's a start.

--BillS 04:18, 10 December 2016 (EST)

Further to the above ...

I found when calling the CRA that tones were not getting sent to their IVR, despite having applied the 'Preferred DTMF method:' settings per the wiki page. Reviewing the settings now, I note immediately below those settings, 'Disable DTMF Negotiation:' - set to No as per the wiki page. Setting it to yes ['Yes (use above DTMF order without negotiation)'] appears to have resolved the issue.

BillS 11:21, 21 December 2016 (EST)

Then I found I could not get into vm to retrieve messages - until I set, as per page, Preferred DTMF method: In-audio, for all 3 settings. (A purchaser of this unit will be most unhappy, I think, out of the box - so a separate wiki page for this device will be very, very, useful.) BillS 23:46, 28 December 2016 (EST)