Polycom SoundPoint IP 601
From VoIP.ms Wiki
GENERAL INFORMATION We will configure the SoundPoint IP 601 IP Phone to register to the Voip.ms servers and allow you, the end user, to place and receive calls normally.
You can also use this guide to configure similar Polycom products.
Configuring the Polycom SoundPoint IP 601 In this guide we will go through configuring the SoundPoint IP in order to register it to the Voip.ms servers so that you will be able to place and receive calls using your Voip.ms account. Before moving forward please ensure you have properly added the device to your network and that you have acquired the proper IP address. The phone should be turned on and running and you should have access to the device's configuration menus.
NOTE: As the SoundPoint IP is a standard IP Phone and not an IP PBX it will not be able to do standard call transfers. You will be able to join and conference your calls, however transferring a call may not be possible without the SoundPoint IP being involved, simply due to the way the device performs call transfers.
- Additionally please keep in mind that call transfer is a feature which would work best with an IP PBX like solution.
We recommend that you read each step through in its entirety before performing the action indicated in the step.
STEP 1 Logging into your device First we will acquire the IP address of your device, if you haven't already done so. You can acquire the IP of your device by:
Hitting the Menu button on the physical phone Selecting Status Selecting Network Selecting TCP/IP Parameters
Your IP should be shown to you, along with other network information. If your IP is 0.0.0.0 please make sure that your device is properly connected to your network.
Once you have acquired your IP login to your device by using http://IP Address/. You should see a page similar to the following:
STEP 2 Configuring your Voip.ms account. We will first configure your Voip.ms account on your desired Line number. Please select the line by clicking the Line link and then entering the necessary credentials in your desired line number. Please use the information below to assist you:
Display Name: Our outbound caller ID Name. (See the requirements below)
Address: ######_SubAccount (Replace with your Main SIP account or Subaccount UserID)
Auth User ID: ######_SubAccount (Replace with your Main SIP account or Subaccount UserID)
Auth Password: Enter your SIP Password here. Your SIP password is the same password you created when you signed up for your Voip.ms account. Optionally you may change it in your Account Settings/Security Tab.
Label: The name you would like this account to have on your phone's display screen
IMPORTANT for Display Name: - We suggest entering your outbound Caller ID Name must be in capital letters. This will appears more clearly/visible on some devices. - You must NOT use any special characters, they will not be displayed. - Enter a max of 15 characters. Some of regular Canadian providers will not show more than 15 characters max. We suggest shrinking or adapt your caller ID. - Spaces are allowed in a caller id name.
And please leave the Server 2 information blank
Make sure to click Submit to save your changes. Wait for your device to reboot and then wait up to 60 seconds before attempting to access the web interface. Please NOTE your device may take upwards of 5 minutes to become fully accessible through the browser again. Please allow this much time to pass before determining that an error has occurred.
You can view an example configuration in the image below:
STEP 3 Codec and DTMF Now we will configure the codecs you will use with the Voip.ms services.
From the top of the page select General. Then select Audio Processing. Now set the priorities according to the information below:
NOTE: Out of these codes, only G711Mu is supported by Voip.ms. Therefore, you must make sure that your account has this specific codec enabled. This can be checked at Main Menu > Account Settings > Advanced for the Main Account and at Sub Accounts > Manage Sub Accounts > Edit > Advanced Options for the Sub Account.
You will then want to make sure the Payload Size is set to 20 for each codec's profile. Here is an Example you can go by.
Now click on Submit on the bottom of the page and once your phone reboots it should register properly to Voip.ms and you can then make test calls.
STEP 4 You`re Done! You can now make a phone call. You can make a test call to 4443 (Echo Test), or if you have credit you can place a call to a traditional land line or mobile phone by dialing either: the area code and number for calls to the US or Canada Or 011 + the country code, area code, and number for calls worldwide (you may also use 00 instead of 011).
NOTE: If you have issues reaching an internal extension, make sure to add the following string in your dial plan: [1-9]xx
Configuring Voicemail Messages
Please go to the Message Center Section and put the following values.
Callback Mode: Contact
Callback Contact: *97
In the event where you need the guide directly from Polycom, you may find the admin manual guide below:
Admin Manual : Download PDF