FortiVoice FVE-20E - VoIP.ms Wiki

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FortiVoice FVE-20E

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The FortiVoiceTM solutions accommodate efficient employee collaboration within a centralized, safe, and secured environment so your organization can provide the best customer service through a variety of our unique and advanced communication features.


First, you will have to log into the Admin of the PBX.

FortiVoice 20E4 Admin Login.png


Add a VoIP.ms trunk

Once you are in your admin console, Go the left navigation bar and click on [Trunk], then [VoIP]. At the top, click on [+ New]

FortiVoice 20E4 Trunk.png

In the first section, you will have to give a Name to your Trunk.

  • Display Name will be the name you would like to display when you do an outbound call.
- Capital letters,
- Not longer than 15 Characters
- No Special Characters
- Spaces are allowed.
  • Main Number is the DID you would like to display with the outbound call.

SIP Setting

  • SIP server: YourPreferredPoP.voip.ms
  • SIP port: 5060 or 5080 or 42872
  • SIP server: Your Sub Account username ######_SubAccountUsername
  • Password: Your sub-account password.
  • Auth.user name: Your Sub Account username ######_SubAccountUsername
  • Realm/Domain: YourPreferredPoP.voip.ms
  • SIP server: YourPreferredPoP.voip.ms
  • Max channel: (You can define a Max of channel for this trunk)
  • Max outgoing channel: (You can define a Max of outgoing channel for this trunk)

Caller ID Option

  • From header: Select [SIP user name]
  • P-Asserted-Identity header: Select [Caller ID Priority rule]

Phone Number: You can leave it empty. You can use the Inbound Route section to add your DIDs. This option is especially useful if you have a global inbound route with no DID assigned to it.

FortiVoice 20E4 Add Trunk.png

Add an Inbound Route

To get incoming calls and manage the incoming call from one of your DID you will need to create an Inbound Route.

FortiVoice 20E4 Inbound Route.png

Give a name to your inbound route, and enable it. In the Trunk section, you will have to select the VoIPms trunk you have created, once is selected from the section "Available" you need to add it to the selected section by clicking the [➡] button.

- Dialed Number Match, should be your DID, without Dot/Special characters.
- Call Handling, should where your incoming call will be routed in your PBX.
FortiVoice 20E4 Inbound Route Add.png

Add an Outbound Route

In order to be able to do outgoing call with VoIP.ms you will need to associate the VoIP.ms Trunk to an existing outbound route.

Go the left navigation bar and click on [Call Routing], then [Outbound]. Choose an existing Route that you would like to edit, then press [Edit], Or create a [+New] one.

FortiVoice 20E4 Outbound Route.png

Give the name of the outgoing route and activate it. You can customize the Dialed Number Match to this route and then, in the Call Handling section, you will have to select VoIPms Trunk according to your programming rules.

FortiVoice 20E4 Outbound Route Add Dialplan.png
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