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Cisco IP Phone 7940/7960

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Cisco IP Phone 7940/7960

En Español: Cisco IP Phone 7940/7960 (Español)

Note: These devices need to have the latest firmware in order to have the SIP Configuration options mentioned on this article. For more details please contact your Cisco Service or review the following links:

  • Cisco Download Software [1]
  • Converting a Cisco 7940/7960 CallManager Phone to a SIP Phone[2]

Configuration from the phone's settings menu

  1. Press **# to unlock the Configuration Protection
    • Some firmware versions must be unlocked by pressing the "Settings" button, scrolling down to the "Unlock Phone" option and pressing the "Select" softkey
  2. Press Settings button
  3. Go to "Network Configuration" to set the IP connectivity
  4. Go to SIP Configuration
  5. Select "Line 1"
    1. In Name and Authentication Name enter your username(e.g. 100000)
    2. Enter your password
    3. Enter any of the servers (e.g. as Proxy Address
    4. Configure Preferred Codec to g711u
    5. In Settings > SIP Configuration > Register Expires (You need to set a timeout < 3600s, please put 180)
    6. In Settings > SIP Configuration > Register with Proxy set this to YES
    7. Press Back
    8. Press Save to apply changes.

As an additional recommendation, Set "NAT enabled" to Yes, and on the "NAT address" parameter, enter the External (publicly addressable) IP address of Router or firewall, if any.

Important: Please make sure your timer_register_expires is set to 180 seconds. Lowering the setting to 180 seconds refreshes the SIP invite and creates a new dynamic route every 180 secs. The option is also available directly on the phone menu through: Settings -> SIP Configuration -> Register Expires

IMPORTANT for Display Name:
  - We suggest entering your outbound Caller ID Name must be in capital letters. This will appears more clearly/visible on some devices.
  - You must NOT use any special characters, they will not be displayed. 
  - Enter a max of 15 characters. Some of regular Canadian providers will not show more than 15 characters max. We suggest shrinking or adapt your caller ID. 
  - Spaces are allowed in a caller id name.

External Links

Using the Cisco SIP IP Phone Menu Interface[3]

Cisco SIP IP Phone 7960 Administrator Guide [4]

Guide Links

In the event where you need the guide directly from Cisco, you may find the user manual guide below:

User Manual : Download PDF

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