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Developed by sipsynergy, Callroute is an advanced call routing, number management and user provisioning solution.

It allows you to connect any phone system together and to any service provider without the need for any infrastructure or deep technical knowledge.

Check out all the features they offer: Callroute Features


Callroute configuration for

With a user-friendly interface, Callroute will let you easily add as your carrier.

In this section, we will go through the steps to do this.

Add as carrier

Once you have got access to the Callroute platform, login and click on your user to start setting up your phone system.

On the main screen, you will have a menu on the left side where you will find all the tools necessary to set up everything.

To add as your carrier, click on the Carriers menu and then click on the button Connect a carrier +.

Callroute adding carrier 1.png

In the next page, locate and click on the button Connect.

Callroute adding carrier 2.png

Then, enter the following information:

  • Label: This can be any name of your choice (E.g.
  • Username: Your Main or Sub-Account username (E.g. 100000 or 100000_MySubAccount).
  • Password: The password of the account that you're trying to connect Callroute with.
Callroute adding carrier 3.png

Click on the button Add carrier once you have entered the right configuration.

After this, Callroute will confirm the configuration was successful. In your customer portal, you should also notice the status of the account used will change to Registered.

Connect your SIP device/softphone or SIP trunk

After connecting as a carrier in Callroute you can start provisioning the SIP devices or systems that you will use for your outbound and inbound calls.

In this example, we will show you how to connect a SIP device.

To start the process, head to the Services option on the left menu and then click on the button Connect a service +.

Callroute connect service 1.png

Then, navigate over the options and locate SIP Phone, then click on the connect button to start adding it.

Callroute connect service 2.png

A window will prompt. There, enter the following:

  • Label: Any name to identify the SIP device or softphone you are adding.
  • Protocol: UDP.
  • Caller ID: Select the DID number this phone will use as Caller ID.

When done, click on the button Add service.

After this, will be generated the configuration details that you need to use to connect the SIP device or Softphone to Callroute. This includes a domain, username and password.

When configuring the device make sure to set up this using the information as shown in the configuration details. See an example below.

Callroute connect service 4.png
 IMPORTANT: In order to be able to connect the SIP device or softphone to the domain generated by Callroute you need to request to Callroute Support
 to white-flag the IP address this will connect from.

Adding your DIDs

To handle inbound calls in Callroute you will also need to add the DID or DIDs that you will use for this.

This is also easy to do. First, click on the Numbers section on the left menu, and on that page, click on the button Add a range +.

 IMPORTANT: Callroute always registers to the POP server Make sure the DIDs that you will use are on this server too.

On the window that will prompt, you can add the DID that you want to add to Callroute by choosing the following information.

 Note: If you have a set of DIDs in the same range, you can add the first one and state the number of DIDs in that range.
 Otherwise, you can enter the DID, select 1 as the range, and add the rest as new numbers.
  • First number in the range: Enter the DID number.
  • Total: If you have more DIDs in the same range enter the total of these here, otherwise leave it as 1.
  • Select a provider: Select Bring your own carrier.
  • Select a carrier: Select
  • Tag: Any tag to help you identify the DID or range of DIDs.
Callroute adding DID 1.png

Configuring inbound routes

Once you have added a DID or a range of DIDs you can route these to the services you added.

To do so, go back to the Numbers section. There, you will now see the ranges or DIDs that were added. To add inbound route for them, click on the button Configure.

A window will prompt. There, select the type of service (E.g. SIP Phone), and then select the devices you already added.

Callroute adding DID 2.png configuration for Callroute

Callroute requires that the INVITE received on inbound calls gets sent in format E.164 to the same domain that was generated to register the SIP services thus, routing your DID to the account used to register Callroute in the server will not route the calls properly.

The solution for this is adding the Callroute SIP URI for your DID from the Customer Portal.

Creating a SIP URI for Callroute

To create a SIP URI in, log into the portal and head to the option DID Numbers >> SIP URI. There, click on Add SIP URI.

The SIP URI will be composed by the DID number with the prefix +1 (For US and Canadian numbers, for any other country just enter the "+" sign in front), followed by an "@" and the domain generated by Callroute and the port 5060 as shown in the example and picture below.

Example: [email protected]:5060

 Please note you can also use the joker {DID} so the SIP URI can be re-used with any DID.
 The prefix +1 is only required for US and CAN numbers. For International DIDs just set the prefix + without the country code.
 Example of SIP URI for North American DIDs: +1{DID}
 Example of SIP URI for International DIDs: +{DID}

Callroute VMS config 1.png

Routing your DIDs to the SIP URI

The next step is routing the DID(s) you will use with Callroute to the SIP URI you added for it.

For this, go to to the option DID Numbers >> Manage DIDs and click on the "edit" option (the pencil icon) of the DID.

On this page, under Routing Settings, select SIP URI and the SIP URI that was added in the previous step.

Callroute VMS config 2.png
 IMPORTANT: Callroute always registers in the POP server so make sure to select this as the Point of Presence of the DIDs too.
Callroute VMS config 3.png

Click on Apply changes when done.

Useful Resources

Callroute documentation: Knowledgebase

Callroute Support: Support Services

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