Sequence

From VoIP.ms Wiki

Contents 1 Creating a Sequence entry 1.1 Adding a DTMF step 1.2 Adding a Recording step 1.3 Adding a SMS step 2 Setting it in an IVR

The Sequence feature is often used with automated door's systems or basically in any scenario where you need to execute specific steps one after the other.

Important: A sequence can only be used as an IVR option, it is not possible to route a DID directly to a sequence's entry

A Sequence can contain any number of the following steps type in any order:

1. DTMF
2. RECORDING
3. SMS

Creating a Sequence entry

To create a Sequence entry you simply need to go from your customer portal to: DID numbers >> Sequences

Once there, click " + Add Sequence ", a popup window will appear with the following options:

• Name: Set a name for your call Sequence's entry
• "Add Step": Click to add a Step, you can add as many as you need.
• Action: You can move up, down or delete a step

Adding a DTMF step

This option will play the specified DTMF digits to the caller.

When you add a step and select DTMF at "Parameter(s)" you can set a specific number that will be sent as DTMF (tones), for example, if you set "1234" the system will send signals as if you were dialed 1,2,3,4.

Adding a Recording step

This will play any specific recording you have previously uploaded to at your Recordings section in your account

Once you select "Recording" as the step's type, the "Parameter(s)" field will display a drop-down list with the recordings you currently have in your account.

Adding a SMS step

This will instruct the system to send an SMS to a specific number. You will need to have a DID with SMS enabled and to set a local 10 digit number as the receiver (local Canada or USA number) All the SMS limitations also apply for this.

In order to use this option as a step, you will need to select an SMS compatible DID from the list from, you need to set the receiving number in the TO and the message in the message text field

Setting it in an IVR

Once you have saved the entry, you just need to add it as an option for your IVR

If you need further information about how to create or edit an IVR, please check our wiki entry available Here