E911 Spanish
From VoIP.ms Wiki
El servicio de 911 normalmente funciona de la siguiente manera:
Un numero telefónico esta registrado a una dirección física a la cual se envía automáticamente el servicio de auxilio cuando se lo requiere. Este servicio es enviado desde el punto de auxilio mas próximo al lugar de donde se recibió la llamada.
En el caso de numeros de teléfonos moviles y voip, estos no pertenecen a una localidad fija. Por lo que al hacer uso de este servicio, la persona que atiende al auxilio no puede determinar el origen de la llamada automáticamente.
E911 es la solución para el uso de este servicio. Cuando se hace una llamada al e911 usando el servicio VoIP.MS, se enviará la dirección física que se proporcionó al dar de alta el servicio. Para hacer esto se debe de marcar al servicio usando ese número como caller id, de esta forma el punto de auxilio mas cercano podrá enviar ayuda inmediatamente.
Para activar este servicio, puede encontrar esta opción en su Portal>>DID Numbers >> E911.
El uso del servicio e911 tiene un costo de recuperación de $1.50 USD por activación y una cuota menusal de $1.50 USD por cada número que tenga activo este servicio. VoIP.MS no obtiene ganancias por este servicio, simplemente cobra lo que se necesita para poder proveerlo.
Please note you can enable this service only for Canadian or US numbers (including USA or Canadian toll free numbers). You just have to click on the Apply button in order to start the process to enable the service for this number.
After this you can verify the Terms & conditions regarding of this service. Just please read them carefully and click on "I agree to the Terms and Conditions" if you wish to enable E911.
Click here to read Terms & conditions regarding of this service. E911 TOS
A new window will request some required information that will be used for the e911 service. Just fill the required fields and be sure to use the correct address. After this, click on the Validate button and if everything is fine, you will receive an email confirmation.
Once your e911 service is active, you have to set your DID number as your outgoing caller ID number for your main account or sub account you are going to use to dial out.
You can set the Caller Id number for your main account at your Customer Portal >> Main Menu >> Account Settings >> General tab >> "Caller ID number" option.
If you are going to use a sub account to dial out, you can set the Caller Id for it inside your Customer Portal >> Sub accounts >> Manage Sub accounts >> Edit >> Caller ID number.
To test that your CallerID is working properly, you can Dial 1-555-555-0911 from VoIP.ms Network. The system will playback your CallerID, then make a short pause, and play the test result. To make sure your device/switch is correctly configured for e911, you must ensure that your CallerID number matches exactly the DID number that is activated for 911. That is the only way to identify you correctly. Otherwise your 911 call will not go through. Correctly formatted CallerID consist of a 10 digits number, identical to your DID. For example, if your DID is 555.555.1234, your CallerID number should be 5555551234.
If at any time you need to change your address, you just need to select the "Modify" option, then click on Apply button. After this you will be able to change your e911 information and after the information has been approved, you will be confirmed by email and the e911 service will be updated.
VoIP.ms 911/e911 Emergency Service: Terms of Service
Definitions
The Company: VoIP.ms, its contractors, agents, employees, associates, shareholders, partners and anyone working with or for VoIP.ms and it's subsidiaries.
Customer - You, the person or entity, and it's contractors, agents, employees, associates, shareholders, partners, or associates using the VoIP.ms service.
911 - Emergency call service typically used for delivering emergency calls to a public safety access point.
PSAP: Public Safety Answering Point, VoIP: Voice over IP
Terms & Conditions
Due to recent pursuant FCC rulings and regulations, all customers who are using VoIP.ms services as their primary residential or business telephone carrier must activate 911 Emergency Services on at least one of their DIDs.
Enhanced 911, the portion of our 911 service which delivers physical address information to your local PSAP is not guaranteed. It is possible that your physical address information may not be passed to the PSAP dispatcher. On occasions such as this you will be required to give the dispatcher the location of your emergency in order to receive emergency service assistance.
Due to the nature and instability of VoIP networks, we cannot and do not guarantee your emergency call will go through. Loss of power, Internet access and or several other conditions may cause 911 to be inoperable. We have no control over those types of situations therefore are not held liable. VoIP.ms will do everything within their power to prevent service outages within it's network.
In order for e911 address information to be passed to your local PSAP dispatcher, you must set your outbound caller ID value to the specific DID you are purchasing e911 service for. Therefore, by agreeing to these Terms & Conditions you the customer agree to set the outbound Caller ID number to the DID you have enabled e911 services for when making an outbound 911 emergency call.
We have added an extension to our network which all VoIP.ms users may call to test their Caller ID value. At any time, you may test your outbound caller ID value by dialing '1-555-555-0911' through our network.
By using VoIP.ms's Enhanced 911 service, the customer agrees that VoIP.ms, it's contractors, executives, members, customers, agents, employees, carriers, 911 providers, and any anyone else associated with VoIP.ms is not held liable for emergency calls failing, even if it is determined that it is the fault of VoIP.ms or it's associates. Customer further agrees that they will notify their customers, contractors, agents, employees, associates, shareholders, partners, and anyone who may use the VoIP.ms 911 service of our limitations and make customers agree to not hold VoIP.ms or customer liable.
Customer will be charged a recovery setup fee of $1.50 and a regulatory recovery fee of $1.50 per month for each DID submitted to the e911 database. This fee is not refundable.
We reserve the right to make changes to our site, services, policies and these Terms & Conditions at any time.
