Changing DID Billing Plan
From VoIP.ms Wiki
Our system allows you to change the billing plan of your DID number in the moment you need to do it.
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How to Change the Billing Plan of your DID number
To do this, you first need to login to the customer portal, then please go to DID number menu -> option DID billing, there you will see something like this:
If you click on button "Modify" you will be able to see a page with 2 different sections.
First you can see the information of the current plan of your DID number, per example:
Immediately, you can see the information of the new plan of your DID number, per example:
At the bottom of this page you have button "Update Incoming Billing Plan for DID number XXXXXXXXXX now", however notice if you click on it this action implies the following:
1) The change of the billing plan of your DID number will take effect immediately.
2) The new billing date of the new billing plan of your DID will be reset to today's date, and
3) Our system will charge you again today with the new monthly rate of the new billing plan( check next section to clarify ).
How the Charges are applied when you Change the Billing Plan of your DID number
We offer 2 different billing plans for your DID numbers: Per Minute and Flat Rate ( for Residential usage ), it means there are 2 different possibilities of changing:
A) Per Minute to Flat Rate, in this case our system will charge you the monthly rate of the new billing plan.
B) Flat Rate to Per Minute, in this case our system will not apply you any charge for this change.
IMPORTANT NOTE: If for any reason our system does not allow you to change the Billing plan of your DID number please do not hesitate to contact us via live chat( from the main page: http://voip.ms/ ) or via ticket( [email protected] ), so we can provide you further assistance to get this completed.
