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QueSee is the AI-powered platform for US telecoms that analyzes every customer call to boost quality, cut churn, and drive performance.

Check out all the features offered by Quesee and Sign up from their website: Quesee.ai

Contents 1 Configuration guide 1.1 VoIP.ms API configuration 1.1.1 Enabling the VoIP.ms API and creating the password 1.1.2 API credentials 1.2 QueeSee configuration 1.2.1 Signing up to Quesee 1.2.2 Adding Data Sources 1.2.3 Data Source configuration 1.2.4 Account activation

Configuration guide

VoIP.ms API configuration

QueSee makes use of the VoIP.ms API to analyze your call traffic, so make sure to enable the API from your VoIP.ms customer portal before configuring QueSee.

Please follow these steps to enable the API:

Enabling the VoIP.ms API and creating the password

1.1.1 In your VoIP.ms customer portal head into Main Menu >> SOAP and REST/JSON API.

1.1.2 On the field API Password, set the password you will define for the API and confirm it.

1.1.2 On Enable API click on Enable/Disable API and make sure this says Enabled afterwards.

1.1.3 On Enable IP address make sure to add the IP address provided by Quesee (if any) or, you can use 0.0.0.0 to allow any IP (Not recommended).

API credentials

Once the API is enabled, take note of the credentials since you'll need them to add VoIP.ms as a Data Source in QueeSe.

1.2.1 Your VoIP.ms API username is the same as the email address associated with your account. You can find this from Main Menu >> Contact Information

1.2.2 Your VoIP.ms API password is the one you set on the step 1.2. Feel free to reset the password as neeeded.

QueeSee configuration

Signing up to Quesee

2.1.1 Go to QueSee.ai

2.1.2 At the end of the page, you will find the form to Create Your Account.

2.1.3 Fill the form and submit it.

2.1.4 Wait for the QueSee team to confirm that your account has been activated.

Adding Data Sources

Once you have confirmation from QueSee that the account is active, log into your dashboard so you can add VoIP.ms as a Data Source from here: Login - QueSee AI.

2.2.1 In your QueSee dashboard, go to Settings.

2.2.2 On the Manage Settings page, then click on Organization Settings.

2.2.3 Then click on Data Sources.

2.2.4 Finally, click on + Add Data Source.

Data Source configuration

After following the previous steps, you'll see the form in the image below. Fill this with the following information:

2.3.1 Data Source Type: VoIP.ms.

2.3.2 API username: The email address associated with your VoIP.ms account.

2.3.3 API Password Secret Name: The API password you defined on the Step 1.1.2.

2.3.4 Timezone Configuration: Timezone for interpreting VoIP.ms call record timestamps.

2.3.5 Finally, click on Create Data Source.

Account activation

Finally, reach out to QueSee's team, so they can activate your account.

That's it! Now your VoIP.ms account is integrated in QueSee, and you will be able to get further insights about your traffic.