Grandstream WP810, WP820, WP822 and WP825

From VoIP.ms Wiki

The Grandstream WP810, WP820, WP822 and WP825 are two-line cordless IP phones which, instead of communicating through a compatible DECT cordless base, operate in a self-contained manner by connecting to wi-fi directly. The handset is able to register directly with any of the VOiP.ms servers.

The package includes a handset and a charger; no other components are needed.

The handsets are similar in look-and-feel to the cordless Grandstream DP720 series, except for the absence of the cordless base station.

1. Insert the supplied lithium-ion battery and place the handset in the charger.

2. Once the handset is recharged, connect it to your local wi-fi by pressing [menu] (the centre button) → [settings] (the gear icon) → "Network" → "Wi-Fi Networks".

3. The handset will show a list of available wi-fi networks. Select one, then select "Password" and enter your local wi-fi password.

4. Press [Connect]; the display should show "Wi-Fi Networks" with the list of network names and "Connected" for the selected network.

5. Return to the main menu. Select [status] (the i icon) then "Network Status". The handset will display IPv4 info, which includes the IPv4 address.

6. Open a web browser to the displayed address, which will look like https://192.168.1.123 (or whatever address your network dynamically assigns). The browser will display a warning that the device is using an "unsigned certificate"; select "proceed anyway" to go to the login screen.

7. On the current version of this product, the "admin" password is hidden in the lower-left corner of the model/serial number sticker inside the handset's battery compartment. It's under the battery. (Older versions had username "admin" and password "admin" as the default.) Look for "P/W" followed by s0m3g1bb3r1sh as the random password.

8. Put the battery back in the handset and the handset back on the charger. Try a web login using username "admin" and the password from the sticker in the battery compartment.

9. A configuration menu should appear. Navigate to "Accounts" → "Account 1" → "General Settings".

• Account Active: Yes
• Account Name: Create a name to identify this line. This name (up to eight characters) will appear on the handset screen when selecting a line appearance to make a call.
• SIP Server: One of VoIP.ms multiple servers. For inbound calls to work the server chosen must match the one used by your DID Number. For example: toronto1.voip.ms if your numbers are assigned to that server.
• SIP User ID: (your user number, plus the subaccount if applicable.) For example: 123456_1 is voip.ms user #123456 subaccount #1
• Authenticate Password: (the password for your voip.ms account or subaccount)
• Name: Display name for outbound caller ID (15 characters or less)
• Voice Mail Access Number: *97
• Account Display: User Name
• "Authenticate ID", "Secondary SIP Server", "Outbound Proxy", "Backup Outbound Proxy" may be left blank

10. Click on the [Save and Apply] button. The handset should now be registered directly to the selected VoIP.ms server.

11. Verify that the registration is successful by returning to "Status" → "Account Status" on the web interface, or by checking the main account or subaccount registration status on the "Customer Portal: Home Portal" of your VoIP.ms account.

12. Go to "Accounts" → "Account 1" → "SIP Settings" and set the "Basic Settings" and "Audio Settings" as described for the Grandstream DP750/DP720 or other similar Grandstream IP Phones. Verify that "Accounts" → "Account 1" → "SIP Settings" → "Basic Settings" has "Register Expiration" set to a small value (such as "3" for three minutes) as the default (one hour) may not be often enough to keep you connected if you're behind a NAT.

13. If the time display on the handset is incorrect, go to "Settings" → "Preferences" → "Date and time" on the WP810 (or "System settings" → "Time and language" → "Time zone" on the WP820) to manually select an appropriate time zone.

14. If you have a second account or subaccount with VoIP.ms or another provider, setup "Account 2" in the same manner as above.

15. Try a test call (for example 4443 and hit the [green] button connects to the VoIP.ms echo test). The handset should be ready for use.

Notes

1. The [flash] button is not supported by Grandstream's cordless handsets. (It is supported by their analog telephone adapter line.) This may result in inability to access certain of the VoIP.ms features, such as call parking.
2. Grandstream's firmware update server ("Maintenance" → "Upgrade" → "Firmware server path" on the WP820) appears as "fm.grandstream.com/gs" on some older versions of the code. This needs to be "firmware.grandstream.com" or the handset will not be able to upgrade from network.

See also

• The Grandstream 502 guide page has information on user-configured dial plans which is applicable to multiple Grandstream device models.
• The Grandstream DP750/DP720 is also similar in configuration to this series, except for the use of one DP750 cordless base for multiple handsets.

Guide Links

The manufacturer's guides and manuals are available directly from Grandstream:

• WP810 User Manual (PDF)
• WP810 Admin Manual (PDF)