Call Forwarding
From VoIP.ms Wiki
A Call Forwarding allows an incoming call to be redirected to a mobile telephone or other telephone number where the desired called party is able to answer. You can set any number, even international numbers.
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Setup a Call Forward
Create the Call Forwarding entry
Once you create a call forwarding entry you can use it several times without needing to create it again. First you need to go to your Customer Portal >> DID Numbers >> Call Forwarding.
Phone Number: Enter here the phone number in what you want to redirected the incoming calls to your DID. For USA or Canada numbers you can set the number with 10 digits or even using the prefix 1, for example 403XXXXXXX or 1403XXXXXXX will give you the same result. For international numbers please make sure to enter the number with prefix 00 or 011 (e.g. 0052999XXXXXXX for a number in Mexico), you can also use the 033 or 044 to override the Value or Premium route. Also make sure that you have enable the International Calls in your Account.
CallerID Override: This setting is optional and can let you known when a call you receive in your Call Forwarding number comes from Voip.ms, please note that the callerID number reliability will depend on the route you're using and for International Routes the CallerID is not 100% guaranteed.
For example lets say that you have your Cellphone set as call forward, you can put your DID number as callerID override this way when you see an incoming call in your cellphone from the DID number, you will known that this is a call from voip.ms. Alternately if you leave this setting blank, you will receive the callerID number of the person calling your DID number.
Description: This is also optional, and this can help you identify a particular Call Forwarding entry.
Route incoming calls from DID to your Call Forwarding
You need to go to your Customer Portal >> DID Numbers >> Manage DID(s).
I'm going to assume that you have already a DID number in your account. You need to select the DID number you want to forward and then click on Edit DID button (the icon with the pencil), also you can select more than one DID and click on the Edit Selection buttons.
At this point you should be in the Edit DID Settings page, the only setting you should be change is the Routing. You need to select the Call Forwarding option and then select the number from the dropdown menu on the right.
To finish only apply the changes and you should have the Call Forwarding working for the DID.
Charges
Please note that when you forward a call, normal inbound charges apply according to your DID plan and the normal termination rate is also applied for the destination number for the duration of the call. For example let say that you have a DID from Dallas with the Per minute plan (incoming rate at $0.01) and you forward the call to an US cellphone number, the forward call will be charged as follow:
(incoming rate of the DID number) + (termination rate to the destination) = (total cost of call) $0.01 + $0.0105 = $0.0205 per minute with the Value Route. $0.01 + $0.0125 = $0.0225 per minute with the Premium Route.
