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Contents 1 Call Parking 1.1 Setting up "call parking" from your customer portal 1.2 Converting Recordings into MOH-Files 1.3 Using Your MOH-file With a Feature

Call Parking

This feature allows you to send an "active" call into a series of "parking lots" where the calls can be maintained during a certain interval of time. This way, the call that was sent to the parking lot can be picked up by the same or any other extension.

Setting up "call parking" from your customer portal

Firstly, you need to create the "parking lot" from your customer portal. Go to DID Numbers>> Call Parking, click at "Add a call parking lot" in there fill the following:

*Name: The name of your call parking lot. *Language: The language of your call parking lot. *Music on hold: The music your callers will hear whilst they are in hold. *Timeout: The maximum time a caller can be on hold. *Announce destination: The extension that will be called by our system, with the "parking lot number" to recover the call. *Failover Destination: The destination where a "timed out" call will be sent.

Converting Recordings into MOH-Files

You will now need to convert the Recording file that you have just uploaded into a MOH-File. This can be donefrom 2 different sections.

1. From DID Numbers>> Recordings section

Once you upload your recording you can click on the headphones icon to easily convert this recording into a MOH-File you only need to assign a name for the MOH-File and click "Save"

2. From DID Numbers>> Custom Music on Hold section

From there, you can convert any recording file into a MOH-file by clicking on "Add a custom Music on Hold" button.

From the pop-up window, fill the Description which is the name of the MOH-file and drag and drop the recordings from the left column (Available Recordings) to the right column (Selected Recordings).

The MOH-file is by default set to "High volume" if you want to decrease the volume you can activate the switch button "Quite volume". Click at Save button.

Using Your MOH-file With a Feature

Now your MOH-file is ready to be used along with one of the following features:

• "Music on hold" for a subaccount or the main account

Available under Subaccounts>> Manage Sub accounts, clicking on the icon with a pen to modify your sub account and look for "Music on Hold" setting.

• "Music on hold" for a calling queue

This is available under DID Numbers>> Calling queues, click on the icon with a pen to modify your current calling queue or while creating a new one and look for "Music on Hold" setting.

• "Music the caller will hear while the call is answered", your MOH-file will be available for a Ring group or Call hunting

For a Ring group, it is available at DID Numbers>> Ring groups, click on the icon with a pen to modify your current ring group or while creating a new one and look for the setting "Music the caller will hear while the call is answered"

For a Call hunting, it is available at DID Numbers>> Call hunting, click on the icon with a pen to modify your current call hunting or while creating a new one and look for the setting "Music the caller will hear, while is answered:"

For audio conferencing, Go to DID Numbers >> Audio conferencing, click on the icon with a pen to modify your current conference or create a new one. Go to the "participants and Conference settings" tab, then create or edit the profile of your choice. In the advanced options, choose your file in the "MoH when empty" section. When the profile is activated, and there are no participants in the conference, your music on hold will play.