User:Roy/Sandbox
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Echo test
In order to test your phone number - no matter if they were bought from our stock or ported in from other carriers - you can use our "Echo test" or "Sound quality test" tool. When using this tool you are routing and sending all your incoming calls from external carriers into a recording/tool that it is allocated in our server and system.
All those incoming calls won't be send to your device, so when testing incoming calls, if you are able to reach this recording/tool all the time you call your VoIP.ms number from external carriers, this means your number is working fine within our network.
We encourage to test all your new phone numbers either if they were bought from our stock or ported in from external carriers.
In order to test your phone number follow these steps:
1. Login into your customer portal and head to DID Numbers>> Manage DIDs section and click on the orange icon with a pen.
2. Under "Routing" tab, mark "System" checkbox and from the dropdown menu choose "Sound quality test" and apply changes
3. Once your phone number is routed to echo test/sound quality test, you can call your VoIP.ms number always from external carriers for better results.
Finally, you can check your incoming call attempts from your CDR - at CDR & Reports>> Call details record. All your success and failed calls will be shown in here:
Echo test failed
If your incoming call tests are not showing up in your CDR and you were not able to reach this recording/tool, it means your carrier wasn't able to reach us. If this happens you can contact your carrier for more information.
If this happens when using 2 or more carriers, we can investigate further with our upper carrier, but since your failed call attempts are not shown in your CDR we will need you to elaborate some samples manually like the following:
[TIMESTAMP] DATE HOUR TIMEZONE [FROM] Your_External_Number [TO] Your_VoIP.ms_Number [CARRIER] i.e Verizon [STATUS] Failed
Samples need to be from 2 or more different carriers and we request 3 samples as a minimum from each one.
