Reseller Basic Guide

From VoIP.ms Wiki

Reseller Feature – Basic Guide

The Reseller feature is intended for our users who wants to initiate a business in the VoIP world, this useful tool in our system can help you create and manage accounts for your own clients, you will be able to assign specific rates for them and also provide credentials to register and a DID number. You will be able to handle the billing for your customers depending on your needs and how much you want to earn with your business, setting rates and adding credits for them. Additionally we will provide you information about how to customize your reseller portal to have a more personalized site.

Reports section will help us basically to check the Call detail records from the customers and to view some financial reports related. To activate your Reseller section, you need first to refer from the customer portal go to Reseller menu >> Reseller Main >> Activate

Congratulations, now you have activated the Reseller mode, from now on there is plenty work to do, this guide will focus on the basic information to run the Reseller section properly. Here you can learn how to:

1. Manage Rates and Packages

2. Manage your clients

3. Use the client branding and access

4. Reports

1. Manage Rates and Packages.

On this section we will learn first how to create packages for the reseller feature and how to edit the rates depending on the destination and how to set a benefit for the calls our clients make. It is important to note that all the calls your customers make, are charged to you as per our regulars fees, however on the reseller portal, they will see the charges differently, according to the rates you set here.

1.1 Create a new package.

From the customer portal go to Reseller menu >> Manage Rates and Packages >> Create a new Package.

Package name: Set a package name.

Global Markup: Here you set the benefit you want to have on the calls that your clients make, you can set a fixed amount or a percentage, for this example if you set a 20%, your package will be set as follows ([cost rate] + $ fixed amount) * 20 %.

Example : for 1 cent per minute, the sell rate will (be 0.01 + 0.0000) + 20 % = 0.012

1. 2 Edit Rates.

If you want to set different rates depending on the destination of the call, you can do this on the Edit Rates section from the package, all the custom rates you enter there will override the global mark up. You can set a custom rate for all the calls to USA or Canada, by country or Calling code.