User:Roy/Sandbox
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Custom music on hold
This feature allows you to upload and use your own music audio files to play them while the customer is put "on hold" or during the "ring time" when you receive an incoming call.
Your audio files need to be converted to standard definition WAV (8Khz, Mono, 16-Bit PCM) format so you can upload them. Since most of the audio music files use the common MP3 format you need to use an external tool to convert them into this format, you click here to try one free tool.
Once you have the your audio files in WAV (8Khz, Mono, 16-Bit PCM) format stored in your PC, you can follow these steps to upload your files and convert them into MOH (Music On Hold) files
Upload your custom music files
Go to DID Numbers>> Recordings section and click at "Upload new recording" button. From the pop-up window, you only need to fill
- Name: Assign a name for your recording
- File: Click on "Choose file" button to look for the audio files stored on your PC.
- Upload: Click on "Upload file" button to upload your audio file.
Converting recordings into MOH-Files
On this step, we convert the Recording file we just uploaded into a MOH-File. We can do this from 2 different sections.
1. From DID Numbers>> Recordings section
Once you upload your recording you can click on the headphones icon to easily convert this recording into a MOH-File you only need to assign a name for the MOH-File.
