Migrating from VoIPo to VoIP.ms
From VoIP.ms Wiki
FAQ
Why can't you access my VoIPo account?
VoIP.ms and VoIPo are entirely separate companies. We do not have access to VoIPo’s systems, accounts, or customer data. Your VoIP.ms account is completely independent.
Can you transfer my VoIPo service history?
No. Since we cannot access your VoIPo account, we’re unable to transfer service history, call records, or other account data. Your VoIP.ms account begins with a clean slate. For past records, please reach out to VoIPo directly.
Will VoIP.ms honor my VoIPo contract terms?
No. VoIP.ms operates under its own terms and pricing. However, VoIPo customers are eligible for special migration benefits when switching to VoIP.ms.
Who should I contact about VoIPo problems?
For any issues related to your VoIPo account—including billing, service, refunds, or account access—please contact VoIPo directly at [email protected]. VoIP.ms support is limited to VoIP.ms services only.
Will I get the same features I had with VoIPo?
VoIP.ms offers a robust feature set, though it may differ from what VoIPo provided. Our features include call forwarding, voicemail-to-email, auto-attendant, conference calling, and more. You can view a full list at https://voip.ms/features. We’re happy to help you explore features that meet your needs.
Can you set up my account exactly like my VoIPo account?
We cannot replicate your VoIPo setup, as we do not have access to their configuration data. Your VoIP.ms account will be built from the ground up using the tools and features we provide. We’ll work with you to configure it in a way that best suits your needs.
Why is VoIP.ms pricing different from VoIPo?
As independent providers, VoIP.ms and VoIPo have different pricing structures. While we can’t match VoIPo’s rates or honor existing contracts, our transparent pay-as-you-go model often delivers excellent value. Plus, VoIPo customers receive a $10 credit on their initial deposit with VoIP.ms.
Why do I need to make a deposit if I already paid VoIPo?
Payments made to VoIPo do not carry over to VoIP.ms, as we are separate companies with independent billing systems. The initial deposit activates your VoIP.ms account and includes a $10 welcome credit for VoIPo customers.
What happens if I don't migrate to VoIP.ms?
You're welcome to choose any provider that meets your needs. VoIP.ms is offering special benefits to VoIPo customers to make the transition easier, but there’s no obligation to switch to us. If you select another provider, please coordinate with them for your migration.
Why should I choose VoIP.ms over other providers?
VoIPo customers migrating to VoIP.ms receive exclusive perks: a $10 credit, free number porting, and personalized migration support. Beyond that, VoIP.ms is known for its reliable service (99.9% uptime), transparent pricing, responsive 24/7 support, and over 15 years of experience in VoIP communications.
Did VoIP.ms take over VoIPo?
No. VoIP.ms and VoIPo are completely separate businesses. VoIP.ms created this migration offer simply to support VoIPo customers looking for a new provider.
