From VoIP.ms Wiki

Revision as of 20:41, 25 September 2012

DID (Direct Inward Dial) Numbers are used to receive incoming calls. These phone numbers can be called from any phone, including mobile phones and payphones. So whether you are a local, national, or global business, you can use your DID numbers.

Also keep in mind that in VoIP.ms you do not need to have a DID number in your account in order to be able to place outgoing calls. For sending outgoing calls it is just required to have a balance over $0.

Order DID

You can order a DID Number at your Customer Portal>> Manage DID>> Order DID.

There you can find the following options:

Local Numbers: You can choose numbers from USA and Canada.

International Numbers. These numbers belongs to a particular country and particular city.

Toll Free Numbers: You can choose TF numbers from US, Canada, US+Canada or international numbers.

iNum DID's: It is a global phone number, it doesn't belongs to a particular country, or even a particular city.

National Numbers (Non Geographical): These numbers belongs to a particular country but not to a particular city and they can only be reached with a land line from that country.

Virtual SIP Numbers: These numbers can only be reached via "SIP URI" over internet.

DIDs with Virtual PRI (Per Channel): Available on request - Please send an e-mail to [email protected] for a quote

Choose a DID number

Once you have selected the desired type of number, you have to select the country/state for your DID order (when it applies) and then select a number from the list if they are available, and you will be able to see the charges that will apply for it.

You can also look for a DID which contains, starts or ends with specific numbers using the "Contains", "Starts with" or "Ends with" options and if there is an available number like the one you are looking for, it will appear on the list.

Choose an incoming plan for your DID

You could choose between 2 different plans for incoming calls:

The per minute or flat rate plan (intended for residential use only), this one includes 3500 min of free incoming calls.

Finish your DID order

After this you just have to select the default settings for your new number and click on the button "Order DID" to finish this process.

Once you successfully purchased a DID Number an e-mail will be sent to the e-mail associated with your VoIP.ms Account.

Start a DID Back order

If there is no number in stock available, you could start a back order process and a random number will be delivered on your account after this process is completed.

After this you just have to choose between the different plans for incoming calls and select the default settings for your new number.

Ordering an International DID number

When ordering an International DID Number, you will be able to select among different Countries.

Once you select a Country, a new page will prompt, showing the Setup Fee, Monthly Fee, Inbound Calls amount and Channels (incoming) for that specific Country. On the section below will be shown the available rate centers, the Area code and how many number exists for that country. There is a case where you enter the amount of DID numbers from that rate center that you wish to purchase. Once you click on the 'Order' button the next screen will prompt.

This is confirmation Page of the DID Purchase. Here you will be able to Preset your DID number before we add it to your account. You will be able to change the following options:
- Caller ID Name lookup.
- DID Point of Presence.
- Routing.
- Additional Failover Options.

Once you finish with the preset, click on the 'Click here to confirm your order' button.

Ordering a Toll Free Number

We offer 4 options when ordering a Toll Free number.
- United Stated. (Check availability and order toll-free dids for American callers (Canada unlockable)
- Canada+United States. (Check availability and order toll-free dids for Canadian and American callers)
- Vanity Numbers. (Check availability for custom toll-free numbers in the SMS800 database)
- International. (Check availability and order international toll-free numbers)