OBi 100/110

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[draft revision]

[draft revision]

Revision as of 16:01, 20 April 2012 (view source) Provence (Talk | contribs) m (10 Second Delay Reaching voip.ms Voicemail Attendant when dialing *97 or *98) ← Older edit		Revision as of 01:16, 12 August 2012 (view source) Scottleavitt (Talk | contribs) m (Added note about registering the device with a sub-account) Newer edit →
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	*AuthUserName: 100000 (Your VoIP.ms username)		*AuthUserName: 100000 (Your VoIP.ms username)
	*AuthPassword: ********* (Account Password)		*AuthPassword: ********* (Account Password)
		+
		+	'''Note:'''
		+	If your VoIP.ms has sub-account(s) you may need to enter that number, e.g. 100000_1, for Name and AuthUserName.
	'''Checking your Voicemail'''		'''Checking your Voicemail'''

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Revision as of 01:16, 12 August 2012

Manual Configuration details

Dial ***1 from the connected phone, to get the IP address of your device.

Service Providers >> ITSP Profile >> SIP

    Please note that in order to change the settings, you need to Uncheck the Default box on the right hand side. 

• ProxyServer: atlanta.voip.ms (one of our multiple servers)
• ProxyServerPort: 5060
• RegistrarServer: atlanta.voip.ms (one of our multiple servers)
• RegistrarServerPort: 5060

Service Providers >> ITSP Profile >> General

• Name: 100000 (Your VoIP.ms username)

Voice Services >> SP Service

• AuthUserName: 100000 (Your VoIP.ms username)
• AuthPassword: ********* (Account Password)

Note: If your VoIP.ms has sub-account(s) you may need to enter that number, e.g. 100000_1, for Name and AuthUserName.

Checking your Voicemail

If you encounter any issues when you try to check your VoiP.MS Voicemail. Please try the following suggestions.

Try changing your Dial plan. Replace the 555 digits in the following lines by the area code of your choice and copy the line, including parenthesis, in the Digitmap field in the ITSP Profile:

Default Dial Plan:

((1xxxxxxxxxx|<1555>[2-9]xxxxxx|<1>[2-9]xxxxxxxxx|011xx.|xx.|(Mipd)|[^*]@@.) 

Dial Plan to allow you to dial other numbers plus those beginning with * followed by one or more numbers:

(1xxxxxxxxxx|<1555>[2-9]xxxxxx|<1>[2-9]xxxxxxxxx|011xx.|xx.|*xx.|(Mipd)|[^*]@@.)

Dial Plan to allow you to dial other number plus *97 and *98 ONLY:

(1xxxxxxxxxx|<1555>[2-9]xxxxxx|<1>[2-9]xxxxxxxxx|011xx.|xx.|*9[78]|(Mipd)|[^*]@@.)

Also, some clients have been successful by dialing **1 and *97 for line 1 or **2 and *97 for line 2.

An additional note regarding Outbound Calling

In at least one instance it was necessary to specify a non-default outbound calling route in the Obi110 to be able to place calls using the voip.ms service. The default setting had the Obi110 attempting to place calls using the PSTN port on the device. The relevant setting is:

Physical Interfaces >> PHONE Port

• PrimaryLine: (Select from drop-down)

The default is PSTN. Select SP1 Service if you only have one SIP account configured on the device. Select Trunk Group 1 to have it attempt to place calls using SP1 first, then SP2. Additional Trunk groups can be configured under Voice Services >> Gateways and Trunk Groups.

Configuration Using OBi Dashboard

I had added my device to the OBitalk network prior to trying the manual configuration details given on this page. I then attempted the manual configuration explained above. I found that after I submitted the changes, the settings would revert back to the default values after a short amount of time (I suspect a configuration mismatch was detected by the OBiTalk network and the previous configuration was automatically restored, but this is just supposition on my part). By configuring the device through the OBitalk dashboard and selecting voip.ms as the service provider the device was up and working with little effort.

Add your device to the OBitalk service in the OBi Dashboard [1]. Instructions for this are included with the obi110 and are not discussed here.

After the obi110 is added, edit the device. You can select Service Provider 1 or Service Provider 2 under the Configure Voice Services heading. This will take you to a page where you can select voip.ms. Follow the instructions and once you are done the configuration will be downloaded to your obi110.

10 Second Delay Reaching voip.ms Voicemail Attendant when dialing *97 or *98

The Obi 100, 110 and 202 devices have non-configurable 'short' and 'long' delays if a dialed sequence does not match a digitmap. So you may have a 10 second delay when you dial into your voip.ms voicemail because of the built-in 'long' delay. This can be resolved in a couple of ways. Simply dial a # sign after you dial *97 or *98. Or include literals in your digitmap under the Service Provider / ITSP profile A or B / General / digitmap. Here is an example digitmap with a *97 literal included:

(1xxxxxxxxxx|<1>[2-9]xxxxxxxxx|011xx.|xx.|*xx.|'*97'|(Mipd)|[^*#]@@.)

The literal in the example is '*97'. You could also add a literal for '*98'.

Then when you dial *97, the device immediately sends it instead of waiting 10 seconds.

Read more on digitmaps under the topic Digit Map Configuration in the Obi Device Admin Guide.