FAQ
From VoIP.ms Wiki
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Yes we do, this needs to be requested to the voip.ms staff, is not a setting you can enable from the customer portal. | Yes we do, this needs to be requested to the voip.ms staff, is not a setting you can enable from the customer portal. | ||
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| + | == Do you offer wholesale rates ? == | ||
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| + | If you are interested on a discount based on Traffic usage or volume, please send an email to [email protected] providing all details, in order to receive proper information. | ||
Revision as of 16:59, 28 June 2011
Why am I receiving calls from an "Asterisk" caller ID?
If you are receiving calls with “Asterisk” as the caller ID name, the first thing we suggest to check is if the calls appear on your VoIP.ms CDR as incoming calls. If they don't, then we can assure that these calls are not coming from our system, since every call that reaches our system, will appear on your VoIP.ms CDR.
If this is the case, one of the most probable reasons is a direct SIP call to your Asterisk System or Device, for Spam, SIP campaigns or scanners searching for public IP addresses with SIP port open in order to Brute force. Unfortunately this would be beyond our control as these calls never reaches our system.
However, we would like you to follow these suggestions in order to eliminate this inconvenient. If you are using some kind of Asterisk based system, please make sure you disable availability to receive “Anonymous calls” and install proper security.
If you are using an ATA, softphone or IP phone, check for any option to disable these anonymous calls, if there is not, most likely your device don't support “Anonymous calls” by default. Additionally we recommend to verify your router is not set on DMZ mode to make sure your devices and Network are not reachable from public Internet and avoid any unnecessary port forwarding.
Do you offer Calling Card solution ?
We do not offer the calling card solution. However, you can use our DIDs and forward them to a calling card provider if you desire. We also offer the DISA feature (looks a little bit like the calling card feature). Where you call the DID, the system then will ask for a pin number, after entering the caller will be granted with dial tone to make the final call.
Where are you located ?
We are a Canadian Company. The main office is located in Montreal, Canada and we also have an office in Merida, Mexico for our south america market. Credit Card charges are made in US Dollars (USD) Currency by Swiftvox Inc via Internet secure.
What is the IP address of your server ?
- Houston: 209.62.1.2
- Dallas: 74.54.54.178
- New York: 74.63.41.218
- London: 78.129.153.20
- Montreal: 67.205.74.164
- Toronto: 174.137.63.206
- Seattle: 69.147.236.82
- Tampa: 68.233.226.97
- Chicago: 64.120.22.242
- Atlanta: 174.34.146.162
- Montreal2: 174.142.75.171
- Toronto2: 174.137.63.206
What server should I use ?
Usually in order to get better results, you should choose the server closest to your location. You can still send a ping to any of the servers to check the best response time and package communication.
Do you offer Conference calls ?
We don't offer Conference calls as a feature, however if your system or device is capable of establishing a conference call, we provide the amount of channels required to make this work.
Do you offer a STUN server ?
We don't provide any kind of STUN server nor is required to use the service. You can still find a public STUN server on the web for free is you need one.
Do you encrypt the communication ?
The SIP communication is secure although not encrypted. However, the passwords are MD5 hashed.
Do you provide a Hardware device to use the service ?
We do not provide any kind of hardware device, software or system to use the service. Our service is a BYOD (Bring your own device). You should be able to get one from any Communications specialized store.
Will my device work with your service ?
Basically, any device or system which supports SIP or IAX2 protocol will work with our system. If you bring your device(ATA, IP phone) from a previous provider, make sure its not locked and you are able to make changes to its configuration. Feel free to ask Technical support for further details.
Can I call an International Toll Free number ?
At this moment calls to International Toll Free numbers are not supported. Only to US and Canada.
Do you offer alternative ports besides 5060 ?
We offer alternative SIP ports, UDP 5080 and 42872 on all of our servers, You can try those ports in case your ISP does block the SIP PORT 5060 UDP or if you need to use another one.
Do you offer a referral program ?
We are not offering any kind of referral program at the moment.
Can I register 2 different devices with the same account ?
This is strongly not suggested, it can cause conflicts while routing the calls and can steal each other registration. If you need to register more than one device, please create and use Sub Accounts, you will get new credentials for any additional device.
How do I port out my number ?
If you have a DID number with us and wish to port out to another provider, you need to always start this process on the winning provider's side. They should be able to provide all the information required to start this process.
How do I change the US48/Canada termination route for my subaccount ?
The US48/Canada termination route for the subaccounts needs to be changed from the Main Menu >> Account Settings >> Account Routing tab. The route you use for the Main account is what it'll be applied to the whole account, unlike the International route, which is independent per account/subaccount.
Do you offer Distinctive Ring tones ?
Distinctive ring tones are not available at the moment, if you are in a situation where you need to know which one of your DIDs is receiving a call, we suggest you to use the "Caller ID name Prefix" for the DID, to add a specific prefix to DID, different from the others.
Can I deposit less than $25 USD ?
The minimum amount to deposit currently is $25 USD. However, if at anytime you don't feel satisfied with the service provided, you can ask for a refund of the remaining balance on your account.
What is my Main Account SIP password ?
The main account SIP password by default is the same as your customer portal password. If you have not changed the SIP password, it is the same password you use to log into your portal. To change this password please refer to our Account Settings page.[[1]]
Do you offer Call transfers ?
Yes we do, this needs to be requested to the voip.ms staff, is not a setting you can enable from the customer portal.
Do you offer wholesale rates ?
If you are interested on a discount based on Traffic usage or volume, please send an email to [email protected] providing all details, in order to receive proper information.
