Problems logging in
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(Created page with "If you ever encounter any difficulties logging in to your main portal, please try the following suggestions depending on your case. == Forgotten Password: == If you have for...")
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Revision as of 17:08, 9 June 2011
If you ever encounter any difficulties logging in to your main portal, please try the following suggestions depending on your case.
Forgotten Password:
If you have forgotten your main portal password, you are going to need to reset your password. You can do this from the log in screen. Just click where it says Password lost? Click here to reset your password. Please note, that you will need to provide us the Email associated to your Voip.ms Account.
If for any reason you have blocked your account for reaching the limit of fail attempts, contact us so we can reset the account for you.
Blocked IP
If you receive the message that your IP is blocked, please follow this link (https://www.voip.ms/ip/) Copy the IP address that will be displayed, and then sent it back on your reply to us, in order to white flag that IP.
Please note that for security purposes, we can not provide users passwords via Ticket, Live Chat or Telephone.
