Sub Accounts
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Revision as of 20:41, 2 June 2011
Having a Sub Account allows you to register more than one device to make or receive calls simultaneously, you can also use it as internal extensions for your office or even your house. Also much of the features within voip.ms make use of the sub accounts. With this guide we are going to learn how to create and use this feature properly.
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How to Create a Sub Account
You can create as many Sub Accounts as you required and there's not any extra charge for doing this. First you need to go enter your Customer Portal and select "Create Sub Account" under the Sub Account Menu.
You will find the next options available to configure your Sub Account. Next, i'm going to explain what is the use of each option.
Protocol: Here you can select either SIP or IAX2 protocol. This will depend on the device you want to use with this Sub Account. SIP is the recommended protocol.
Authentication type: This is an option that you don't have with your main account. You can choose between User/Password Authentication or IP Authentication. Again this setting will depend on the device you're using.
-- User/Password Authentication: Its the recommended setting and most devices only support this option.
-- IP Authentication: Recommended for advanced users. Mostly this is used for PBX or Asterisk based servers. When you select this option you can set the IP of your device/server.
Note: When you use IP Authentication the registration status will not be displayed in your Customer Portal: Main Page.
Username: This is the username of the sub account. You can use alphanumeric characters for the username (make sure your device supports the use of alphanumeric characters in the user field). The format of the username will be as follow: {Main Account}_{username}.
For example, let say that your account is 100000 and you set the username as home the username that you're going to use in your device will be 100000_home.
Password/IP Address: Here you can set the password to use for this sub account. The minimum is 6 characters, although we strongly suggest that you use more characters and use alphanumeric characters to create a strong password.
If you're using IP Authentication here you can set the IP address of your device/server. Format e.g. 201.202.203.204.
Device type: Make sure to select the correct type of device you're going to use with this sub account to properly receive incoming calls in your device.
CallerID Number: Here you can set the callerID number if you're using an ATA device, IP Phone or Softphone. Make sure to enter a proper callerID number to ensure proper termination. Use only numbers in this field and the callerID number has to be of 10 digits long.
Allow International Calls: With this setting you can enable or disable the International Calls for the sub account.
International Route: You can select the route that is going to be use for the International Calls for this sub account. The calls to US or Canada will be use the global setting that you have in your Account Settings.
Music on Hold:
Account name or description:
Advanced Options:
