Porting a Number

From VoIP.ms Wiki

Revision as of 16:54, 30 May 2011

To start a port process with VoIP.ms:

In your customer portal, refer to DID Numbers section, you will find a link for DID Portability. In this link you can verify if your number is portable to our network, just click on the link that says "Check availability".

Important: There is a one time fee of $25 usd per number in order to port to our network, the process can take from 1-4 weeks depending on the rate center.

Once you have verified your number can be ported, on the same link (DID Portability) click on "Start procedure" you will be presented with a process of 6 steps to initiate the port of your number.

Important: Make sure you have a scan of your latest invoice/statement in PDF, MS Word or as an Image file, SIGNED on a blank part. Do not sign it over any lines or graphics.

After following all the steps in the process and confirmed your order, you will receive an email notification from our LNP department, that will guide you during the entire process and provide all the necessary updates. If any additional information is required they will contact you, so you can be informed all the time.

During a regular porting process your number will be working with the losing provider, which means you need to also make sure your number is active and not scheduled for cancellation, until the port gets completed.