Vapi

From VoIP.ms Wiki

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Revision as of 19:50, 25 June 2025

Vapi is a platform for building, testing, and deploying voice AI agents. It provides the infrastructure necessary for businesses to create custom voice assistants that can handle call operations for existing customer support, appointment booking, and sales calls, or for building new products using voice AI like prior authorization and product onboarding assistants.

For more details or to sign up in Vapi, visit: Vapi.api

Contents 1 VoIP.ms Sub Account configuration 2 Vapi configuration 2.1 Adding the SIP trunk

VoIP.ms Sub Account configuration

To register a SIP trunk in Vapi you will need a sub account with the parameters mentioned below. To create a Sub Account, in your VoIP.ms Customer Portal go to Sub Accounts >> Create Sub Account.

1.1 Protocol: SIP

1.2 Authentication type: User/Password Authentication

1.3 Username: Any name of your choice (E.g. 100000_Vapi)

1.4 Password: Any password that meets the security requirements (Minimum 15 characters. Upper case, lower case, numbers and special characters are required)

1.5 Device type: Asterisk, IP PBX, Gateway or VoIP Switch

1.6 CallerID Number: I use a system capable of passing its own CallerID.

Click on Create Account when done.

 All other setting can be left with the default or adjust according to your use-case needs.

Vapi configuration

Adding the SIP trunk

To use Vapi with VoIP.ms you will need to add a Custom SIP Trunk. For this, you will need your Sub Account username, password and the IP address of your preferred VoIP.ms Point of Presence.

To add a new SIP trunk in Vapi, follow these steps:

1. Log into your Vapi's dashboard: Vapi - Dashboard

2. Open the sidebar, and click on your username at the bottom.

3. Click on Settings.

4. Click on Integrations.

5. On the list of integrations search for SIP Trunk Credentials.

6. Click on + Configure New SIP Trunk.