Features - VoIP.ms Wiki

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Features

From VoIP.ms Wiki

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!<span style="font-size: 150%;">Feature</span> !! <span style="font-size: 150%;">Summary</span>
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! style="vertical-align:bottom;" | Feature
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! style="vertical-align:bottom;" | Summary
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| style="vertical-align:bottom; font-weight:bold;" | <br />2-Step  Verification
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| style="color:#333;" | 2-Step  Verification is an option that will add an extra layer of security to your   account, preventing unauthorized login attempts.
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! width="20%" | API SOAP and REST/JSON
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|VoIP.ms provides a plenty of functions needed to manage, purchase and cancel DID numbers, create and edit sub-accounts, consult CDR, balance and much more. You can easily integrate VoIP.ms functionalities on your website, intranet, extranet or customer portal.
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| style="vertical-align:bottom; font-weight:bold;" | <br />24/7  Customer Support
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| style="color:#333;" | If you need  help or have any questions, our team of experts will be here to assist via  our 24/7/365 Live Chat and Ticket system to reach a quick and efficient  resolution.
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! width="20%" | [[Audio Conferencing]]
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|The Audio Conferencing feature allows several people to dial into your DID number to be bridged together in the same conversation.
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Audio Conferencing provides the host with a dashboard monitor that allows organizers to monitor and control different aspects of the conference call in real time. Press the “Start Recording” button to get a recording of your conference call that you can listen and download after for any purposes.
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| style="vertical-align:bottom; font-weight:bold;" | <br />2FA/TOTP
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| style="color:#333;" | As your   account security is a priority for us, we offer several options to secure it,   including 2FA/TOTP compatible with your favorite Authenticator app.
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! width="20%" | Automatic Billing
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|This feature allows to automatically recharge your account with your credit card once it falls under a certain amount. This will prevent your account balance to be depleted, maintaining your account in good health. This option can be found under the menu '''Finances'''.  
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| style="vertical-align:bottom; font-weight:bold;" | <br />3-Way  Calling
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| style="color:#333;" | Talk with two  people at the same time with our 3-Way Calling feature. You can use this to  add another person to your call, no matter who placed the first call.
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! width="20%" | [[Call_Recording|Call Recording]]
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|Record and manage your calls, whether incoming or outgoing. You can listen to your recordings, download them, email them and also delete them.
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| style="vertical-align:bottom; font-weight:bold;" | <br />A-Z International Calling
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| style="color:#333;" | Keep in  contact with friends and family members, even if you are miles apart. Call  anywhere in the world with VoIP.ms!
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! [[Call Detail Records|Call Details Report and Invoice Generation]]
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|You will be able to examine detailed information of all the calls coming and going from your Main account and Sub accounts simply from the portal.
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Additionally you will find the '''Finances''' Menu, where you will get access to the tool to Generate Invoices according to your needs and also be able to add funds to your account.
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| style="vertical-align:bottom; font-weight:bold;" | <br />API
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| style="color:#333;" | With the   VoIP.ms API, you can easily integrate VoIP.ms functionality on your website,  intranet, extranet or customer portal.
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! [[Call_Encryption_-_TLS/SRTP|Call Encryption SIP TLS/SRTP]]
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|This feature allows you to encrypt the communication between your device and our server, by using the SIP-TLS ''(Transport Layer Security)'' and SRTP ''(Secure Real-Time Transport Protocol)'' protocol. This adds a security layer when the packets are being transmitted between you and our server.
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| style="vertical-align:bottom; font-weight:bold;" | <br />Automatic  Billing
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| style="color:#333;" | Save time and  prevent issues with our Automatic Billing feature, which will allow you to   set a minimum balance amount threshold and an amount to deposit when it is  reached.
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! [[Call Forwarding]]
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|A Call Forwarding allows an incoming call to be redirected to a mobile telephone or another telephone number where the desired called party is able to answer. You can set any number, even international numbers.
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| style="vertical-align:bottom; font-weight:bold;" | <br />Blacklist  Numbers
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| style="color:#333;" | Prevent  unwanted callers from reaching you. With our robust filtering system, you can   use wildcards to block calls from specific numbers to even whole area codes.
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! [[Call Hunting]]
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|The Call Hunting feature allows you to have incoming calls ring on different destinations designated as "Call Hunting Members" one after another, for a specific amount of time, until one of those Members takes the call.
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A Call Hunting entry can have up to 8 Members. Various types of Members can be added to a Call Hunting entry, such as: Main Account, [[Sub Accounts]], [[SIP URI]]'s, [[Call Forwarding]] and [[Ring Groups]].
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| style="vertical-align:bottom; font-weight:bold;" | <br />Blog
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| style="color:#333;" | Our Blog is  updated frequently with articles written by our experts to make your life  easier with VoIP.ms. Never miss another feature update and learn tips to   improve your quality of life!
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! [[Callback]]
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|With this feature, you can define a number to be called by our system, in order to receive a dial tone and place outgoing calls through VoIP.ms. This could be useful if you want to place a call and you are not at home or don't have access to your voip device.
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| style="vertical-align:bottom; font-weight:bold;" | <br />Bring  Your Own Device
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| style="color:#333;" | You don't need  a proprietary device to use the VoIP.ms service. Our service is compatible  with any third party device or app that supports SIP or IAX2 protocols.
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! [[Caller ID]]
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|Caller ID is a telephone service that transmits the calling party's number to the called party's telephone. When available, the Caller ID number can be complemented with the caller ID name (description e.g. John Smith)
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| style="vertical-align:bottom; font-weight:bold;" | <br />Burstable  Virtual PRI
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| style="color:#333;" | Never miss an  incoming call! With Burstable Virtual PRI, any call that exceeds your   simultaneous call limits will still reach its destination, preventing them  from reaching a busy tone.
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! [[CallerID Filtering]]
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|This feature allows you to filter the incoming calls to your DID numbers given a specific Caller ID number, area code or even anonymous numbers. For example, if you receive annoying incoming calls from a telemarketing company you can create a filter to route all the calls to a recording that plays the message "That number is no longer in service, please hang-up and try again", amongst several other options.
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| style="vertical-align:bottom; font-weight:bold;" | <br />Busy  Lamp Field (BLF)
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| style="color:#333;" | A LED  indicator on your device can let you know if another extension is currently  available or in use on your phone system.
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! [[Calling Queues]]
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|If you want a solution to manage your incoming calls and have your customer(s) wait on the line while an agent picks up the call, you need to create a Calling Queue entry. This will permit you to have many calls on hold, queued calls in First In-First Out order until agents become available.
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| style="vertical-align:bottom; font-weight:bold;" | <br />Call   Conference
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! width="20%" | [[Call Transcription]]
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| style="color:#333;" | Our Call  Conference feature allows several people to dial into your phone number to be   bridged together in the same conversation. This includes a robust dashboard  that allows you to control different aspects of the call in real time.
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|Receive a transcription in text to your email address of your calls automatically, or by manually asking for a specific recorded call to be transcribed.
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| style="vertical-align:bottom; font-weight:bold;" | <br />Call  Detail Records
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! [[Porting a Number|DID Portability]]
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| style="color:#333;" | Obtain  detailed information on all your incoming and outgoing calls. Filter them by  billing, call type, and answered state. You can access all the calls from  your account without any type of limitation on the original date.
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|Don't lose that number that you like so much, if you are a VoIP.ms customer and have an existing number with a different provider you can optionally bring it (port it in) to VoIP.ms network. Toll free numbers, local USA/Canada and even International numbers can be ported to VoIP.ms.
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The LNP (Local Number Portability) Department handles all porting processes and guides the customer through it. They are also in charge of updating the customer via email with any relevant information about the port every time there is a change on the port request status.
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| style="vertical-align:bottom; font-weight:bold;" | <br />Call  Encryption SIP TLS/SRTP
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| style="color:#333;" | Keep your   information safe! This feature allows you to encrypt the communication  between your device and our server.
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! [[DigitalReceptionist_IVR|Interactive Digital Receptionist (IVR)]]
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| Interactive Voice Response (IVR), (also known as Auto-attendant) this option can be used to present a recording to the people calling to your DID number and also give them the chance to enter the extension of the person or department they want to reach. For example, you could create an IVR and point one of your DID numbers to it, and when the IVR answers, the caller will hear "Thank you for calling XYZ Inc, for Sales press 1, for Service press 2", etc.
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| style="vertical-align:bottom; font-weight:bold;" | <br />Call  Forwarding
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| style="color:#333;" | With the Call  Forwarding feature, you'll be able to redirect calls from your VoIP.ms number   to another external number.
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! [[DISA|DISA]]
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|Direct Inward System Access ( DISA ) allows you to use our system for placing outgoing calls, even if you are not close to any device where you are registering your account or sub account. In this case you just would need to dial to your DID number and to provide a 4 digit PIN number, you can then dial out to any number in the world under our termination rates.
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| style="vertical-align:bottom; font-weight:bold;" | <br />Call  Hunting
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| style="color:#333;" | Never miss  another call! With Call Hunting you'll be able to have incoming calls ring on   different destinations, one after another, until it's answered.
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! [[E911|E911]]
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|VoIP 911 Service differs from traditional 911 services due to limitations brought on by VoIP technology. It is nearly impossible to detect where a call originates from when placed over the internet. e911 allows users to associate physical addresses with their DIDs, allowing them to have service similar to traditional 911.
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'''Important Note: Use of our 911 Service costs a recovery setup fee of $ 1.50 on activation and a regulatory recovery fee of $ 1.50 per DID number activated per month.'''
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| style="vertical-align:bottom; font-weight:bold;" | <br />Call  Parking
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| style="color:#333;" | With our call  parking feature, you and your team will be able to create parking lots where   you can Put your current call on hold and initiate a second or put your   current call on hold so you or anyone else from your team can pick up the   call from another location.
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! Failover for Incoming calls
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|Whether your system is unavailable or you are experiencing an Internet or power outage, VoIP.ms offers you the option to redirect the incoming calls to your DID numbers to any location where you can take the call, for example like your cell phone.
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Since you are virtually able to select any regular Routing option for the failovers, you can customize your setup in different ways by selecting one of three states, No Answer, Unreachable or Busy.
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| style="vertical-align:bottom; font-weight:bold;" | <br />Call  Recording
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| style="color:#333;" | Record both  your incoming and outgoing calls and manage them directly through the  Customer Portal. You'll also be able to download these recordings and/or send  them to an email address.
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! Free Calls Between VoIP.ms Customers
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|Save even more money with this feature, with VoIP.ms you get free calls from your account to any VoIP.ms Voice DID from US and Canada. So if your friends, family or customers have VoIP.ms DIDs from US/Can, you can be sure that the call will be FREE.
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| style="vertical-align:bottom; font-weight:bold;" | <br />Call  Transcription
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| style="color:#333;" | With this  feature, all your voice calls can be transcribed to text format, and you may  opt to receive them in your email inbox. You can either enable the  transcription of all your calls or individually select which ones to  transcribe.
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! [[General_Security#Foreign_IP_Guard|Foreign IP Guard]]
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|This feature will allow you to prevent any foreign country IP from accessing your Customer Portal. You can receive a notification email whenever a foreign IP attempts to access your portal and choose to block or authorize this IP.
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| style="vertical-align:bottom; font-weight:bold;" | <br />Call  Transfer
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| style="color:#333;" | Direct any  call to another destination after receiving them. You'll be able to make  either blind transfers or attended transfers if your device supports them.
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! [[Sub_Accounts#Optional_Settings|Internal Extensions]]
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|This feature will allow you to define a quick dial access number to contact the subaccount directly and internally, this way you will be able to reach each a sub account by dialing an extension number E.G "102". This is an amazing feature because calls between extensions are free, so you can have one extension at your office or home in Canada and another one in the US or another country in the world and reach that subaccount dialing only the extension number. With this feature your business can be more efficient and also your friends and family will be in touch easily.
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| style="vertical-align:bottom; font-weight:bold;" | <br />Callback
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| style="color:#333;" | With this  feature, you can set a number to be called to by our system, in order to   receive a dial tone and place outgoing calls through VoIP.ms. This could be  useful if you want to place a call and you are not at home or don't have a  VoIP device readily available.
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! IP Authentication and IAX support
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|Besides the regular method of authentication (Username and password), VoIP.ms also offers the customer the option to authenticate their system via IP address, this way the customer can configure their system to fit their needs.
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Even though the native and regular protocol is SIP, VoIP.ms also supports IAX protocol for Customers wanting to communicate this way.
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| style="vertical-align:bottom; font-weight:bold;" | <br />CallerID  Filtering
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| style="color:#333;" | With our  robust filtering system, you can use wildcards to block or redirect calls   from specific numbers, area codes or countries towards a specific  destination.
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! IP Restriction
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|This feature will allow some IP addresses or a range or IP addresses that you can specify and the system will only allow outgoing phone calls from the IP addresses indicated. This may be enabled for your main account and can be different for each sub-accounts.
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| style="vertical-align:bottom; font-weight:bold;" | <br />Calling  Queues
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| style="color:#333;" | Manage your   incoming calls and have your callers or customers wait on a line until an  agent picks up the call with our Calling Queue feature.
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! [[Account_Settings#Notifications|Low Balance Email Notifications]]
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|Since it could be time consuming to constantly keep track of the Account balance, VoIP.ms offers you the option to receive an Email notification to your email address, when your account reaches a Low balance limit, below your defined Balance Threshold.
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| style="vertical-align:bottom; font-weight:bold;" | <br />Channel  Partner Program
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| style="color:#333;" | VoIP.ms  channel partners earn a decent recurring commission while avoiding to deal  with the heavy burden of billing the customers themselves.
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! Music on Hold
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|With our services you can easily chose if you want to play "Music on Hold" when the call is on hold state, the caller will hear music from a variety of choices while they wait on line. Also you can deactivate this option if you don't want to play Music to the caller, this can be done from your '''customer portal >> Main Menu >> Account Settings >> General. '''[http://wiki.voip.ms/article/Account_Settings#General]
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| style="vertical-align:bottom; font-weight:bold;" | <br />CNAM  Updates
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| style="color:#333;" | We can update  your CallerID Name on the CNAM Database for your U.S.-based numbers, so your  name or company name will appear correctly on outgoing calls.
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! Email Notifications
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|You can enable a choose a complete list of alerts based upon most of the features that you will be able to see in the customer portal, in regards of changes over your configuration system structure, low balance alert, E911 dialing, API configuration changes and much more. You can set more than one email addresses for each notification.  
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| style="vertical-align:bottom; font-weight:bold;" | <br />Community  Wiki
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| style="color:#333;" | Visit our Wiki  page, with hundreds of articles and guides to help you setup and fine-tune  your VoIP.ms experience.
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! [[Phone book]]
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|The Phone Book feature allows you to configure Speed-Dial entries and Caller ID name (CNAM) overrides. For example, let's say you have a Customer, Provider or Relative that you call frequently, you can create a phone book entry in order to make a call using a speed-dial entry of 4 digits long. You can also have a Caller ID name (CNAM) override to identify the incoming calls of an important customer if his number doesn't have a proper Caller ID name (CNAM) linked to it, for free.
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| style="vertical-align:bottom; font-weight:bold;" | <br />DID  Portability
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| style="color:#333;" | Keep your   telephone number when switching from your current provider to us. We make it  easy, the transition is as seamless as possible!
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! POP Restriction
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|This feature will allow your main account or sub-account to make outgoing calls only with the selected PoP Servers. When your main account or sub-account is registered on another POP server that you have selected the system will not allow the outgoing phone calls. This may be enabled for your main account and can be different for each sub-accounts.
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| style="vertical-align:bottom; font-weight:bold;" | <br />Directory  Assistance
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| style="color:#333;" | Our service  allows Canadian customers to call 411 directory assistance for their area.
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! Port out PIN number
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|With the port out PIN numbers, you can protect your US DIDs against unauthorized port out request with a PIN numbers.  
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| style="vertical-align:bottom; font-weight:bold;" | <br />DISA
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| style="color:#333;" | Direct Inward  System Access (DISA) allows you to use our system for placing outgoing calls,   even if you are far away from any device that is currently connected to our  servers.
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! [[Recordings]]
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|VoIP.ms allows you to upload an audio file and use it in the different options we have under the DID numbers menu. It can be used with several of the other features of our system such as Digital receptionist, Calling queues, and others.
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| style="vertical-align:bottom; font-weight:bold;" | <br />Do  Not Disturb
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| style="color:#333;" | Limit  interruptions using the Do Not Disturb feature on compatible devices. This  feature will reject any incoming calls until disabled.
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! [[Reseller Basic Guide| Reseller]]
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|The Reseller feature is intended for users who want to initiate a business in the VoIP world by reselling VoIP.ms services, this useful tool can help you create and manage accounts for your own clients, you will be able to assign specific rates and DIDs to them and also provide credentials to register a device or call system. You will be able to handle the billing for your customers depending on your needs and how much you want to earn with your business, setting rates and adding credits for them. Additionally you will find options to customize your reseller portal to have a more personalized site.
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| style="vertical-align:bottom; font-weight:bold;" | <br />E911
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| style="color:#333;" | Our Enhanced  911 feature will tie a location to your 911 calls, so you can reach the   desired dispatcher without inconveniences during an emergency.
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! [[Ring Groups]]
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|The Ring Group feature allows you to have incoming calls to be redirected to different destinations that are included in your Ring Group, where any member of the group is able to answer. When you receive a call to a DID routed to a Ring Group, all members of that group will ring at the same time until one of them answers the call. You can add various types of members to a ring group:
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Main Account,[[Sub Accounts]],[[SIP URI]]'s,[[Call Forwarding]].
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| style="vertical-align:bottom; font-weight:bold;" | <br />Email  Notifications
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| style="color:#333;" | Get email  alerts whenever one of your account's settings is changed, log in from a  different browser, make an international call to a new destination for a  first time and many more situations. VoIP.ms will let you know!
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! [[Sequence|Sequence]]
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|Sequences is an IVR enhancement feature that allows you to create very specific scenarios where you can make use of any combination of the following options: DTMF, Recordings, SMS
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| style="vertical-align:bottom; font-weight:bold;" | <br />Foreign  IP Guard
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| style="color:#333;" | Keep your  account safe and prevent login attempts coming from foreign IP addresses  unless you authorize them first.
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! [[SIP_URI|SIP URI]]
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|A SIP URI is the SIP addressing schema to call another person via SIP. In other words, a SIP URI is a user's SIP phone number or address. The SIP URI resembles an e-mail address.
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| style="vertical-align:bottom; font-weight:bold;" | <br />Free  Calls Between Customers
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| style="color:#333;" | Calls placed  from VoIP.ms Customers to VoIP.ms numbers are always free, no matter where  you are.
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! [[SMS]]
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This feature allows you to send and receive messages with your DID Number (US and Canada DID Numbers Only).
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| style="vertical-align:bottom; font-weight:bold;" | <br />Free  Porting
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| style="color:#333;" | Bring your   already existing number for no extra charge! We offer free porting across  U.S. & Canada for Local & Toll-free DID Numbers.
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! [[Sub Accounts]]
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|Having a Sub Account allows you to register more than one device to make or receive calls simultaneously, you can also use it as internal extensions for your office or even your house. Many of the features within VoIP.ms make use of the sub accounts. With this guide we are going to learn how to create and use this feature properly.
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| style="vertical-align:bottom; font-weight:bold;" | <br />Graphical  Usage Reports
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| style="color:#333;" | Use your VoIP  analysis module to capture and analyze incoming and outgoing calls and  graphically display analysis results in bar or pie charts.
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! [[Time Conditions]]
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|Time Conditions is a feature that allows you to route your incoming calls to different destinations depending on the time of the day of the call. For example, you can have a Time condition for your Non-Business hours and all the incoming calls you receive will be routed to a recording or the voicemail directly (you can also route to other options, like IVR, Call Forwarding entry, etc.).
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| style="vertical-align:bottom; font-weight:bold;" | <br />HD  Calling
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| style="color:#333;" | HD Calling  delivers a much better sound quality as compared to a typical voice phone  call delivered on a landline through the world's analog circuit-switched  phone network (PSTN).
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! [[TOTP_Authentication|TOTP]]
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|The 2FA/TOTP Authentification will add another layer of security to your account. You account will be protected by a 6 digits code that will be required every time you log into the customer portal.  
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| style="vertical-align:bottom; font-weight:bold;" | <br />Inbound  CallerID
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| style="color:#333;" | Know who's  calling before you pick up the call. We will show the callerID of incoming  calls on your device's screen, as well as on your Call Detail Records.
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! [[Two-step_Verification|Two Step Verification]]
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|This feature will allows you to add an extra layer of security to your account. This feature consists of a six-digit code which is being sent to your e-mail whenever you try to sign in from an unknown browser or device.
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| style="vertical-align:bottom; font-weight:bold;" | <br />Incoming  Calls Failover
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| style="color:#333;" | Manipulate the  flow of your calls deciding the destination a call will take if your number   is busy, if the call is unanswered or if your device is unreachable.
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! Vanity Toll Free Numbers
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|Are you looking to have that special contact number for your business with specific digits? VoIP.ms offers the option to order a customized Toll Free number with any combination of digits you like.
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Either for business or personal use, you will be able to use the tool from the portal and find that number.
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| style="vertical-align:bottom; font-weight:bold;" | <br />Interactive Voice Response (IVR)
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| style="color:#333;" | In a matter of  a few clicks, create a simple filter and reduce the number of robocalls you  receive.
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! [[Virtual_Fax|Virtual Fax]]
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|The Virtual Fax feature is used for sending and receiving a Fax (facsimile) with the VoIP.ms service using a DID number specifically dedicated to Faxing. You may obtain such a number from your Customer Portal in the Fax Numbers section under the Order DID(s) of the DID Numbers menu. Regular voice DID numbers are not compatible with the Virtual Fax feature.
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| style="vertical-align:bottom; font-weight:bold;" | <br />Internal  Extensions
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| style="color:#333;" | Assign each of  your extensions its own short number so you can make calls to them directly.
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! [[Virtual_PRI|Virtual PRI]]
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|With a vPRI the amount is determined by how much concurrent incoming calls you need. You can add more than one DID, in your vPRI, in that way, they will share the same pool of incoming channels.
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The value of a vPRI will allow you to pay per channels, instead of an incoming pay-per-use/per minute billings.
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|-
|-
-
 
+
| style="vertical-align:bottom; font-weight:bold;" | <br />Invoice  Generation
-
 
+
| style="color:#333;" | Generate an   invoice to keep tabs on your spending and deposits within a certain amount of   time.
-
! [[Voicemail]]
+
|
-
|VoIP.ms has an advanced Voicemail feature that is free to use, which also provides you the option to forward your messages to your email address as an audio attachment.
+
-
In order to use the Voicemail feature with Voip.ms you will have to create a Voicemail entry and then assign your entry to one of your DIDs or Accounts.
+
|-
|-
-
 
+
| style="vertical-align:bottom; font-weight:bold;" | <br />IP  Authentication and IAX Support
-
 
+
| style="color:#333;" | Our system  allows you to connect your device not only through SIP registration but also  using IP Authentication and the IAX Protocol.
-
 
+
|
 +
|-
 +
| style="vertical-align:bottom; font-weight:bold;" | <br />IP  Restriction
 +
| style="color:#333;" | As your  account security is a priority for us, we offer several options to secure it,  including restricting the IP address that'll be used to make outgoing calls.
 +
|
 +
|-
 +
| style="vertical-align:bottom; font-weight:bold;" | <br />Limit Calls per Countries
 +
| style="color:#333;" | Choose which  countries your account will or won't be able to reach with our extensive  destination security settings.
 +
|
 +
|-
 +
| style="vertical-align:bottom; font-weight:bold;" | <br />Low Balance Threshold Alerts
 +
| style="color:#333;" | Receive an  email when your balance gets below a certain amount of your choosing, so you  know when it's time to add funds to your account.
 +
|
 +
|-
 +
| style="vertical-align:bottom; font-weight:bold;" | <br />Max.  Calling Time
 +
| style="color:#333;" | Restrict the  length of outgoing your calls to avoid going over your spending limit.
 +
|
 +
|-
 +
| style="vertical-align:bottom; font-weight:bold;" | <br />Music  on Hold
 +
| style="color:#333;" | We offer  several pleasant options to present your callers while they are put on hold  during a call.
 +
|
 +
|-
 +
| style="vertical-align:bottom; font-weight:bold;" | <br />Outbound  CallerID
 +
| style="color:#333;" | Customize your  CallerID! Show your DID Number as CallerID during outgoing calls, or any  number that you own, such as your cellphone or landline number.
 +
|
 +
|-
 +
| style="vertical-align:bottom; font-weight:bold;" | <br />Phonebook
 +
| style="color:#333;" | Make entries  of your favorite numbers so you can reach them with a simple Speed Dial key.  This is particularly useful to dial certain numbers on a regular basis!
 +
|
 +
|-
 +
| style="vertical-align:bottom; font-weight:bold;" | <br />POP  Options
 +
| style="color:#333;" | Obtain the  best connectivity wherever you are. With over 60 servers to choose over the  world, from North America to Europe, VoIP.ms has you covered wherever you  are.
 +
|
 +
|-
 +
| style="vertical-align:bottom; font-weight:bold;" | <br />POP  Restriction
 +
| style="color:#333;" | As your  account security is a priority for us, we offer several options to secure it,  including restricting the servers that your account can initiate calls from.
 +
|
 +
|-
 +
| style="vertical-align:bottom; font-weight:bold;" | <br />Port  Out PIN Number
 +
| style="color:#333;" | Protect your  number from being ported away without your authorization by placing a port  out PIN Number on it. Any port out requests must include this PIN Number in  order to be allowed. This option is available for the majority of our numbers  in the United States.
 +
|
 +
|-
 +
| style="vertical-align:bottom; font-weight:bold;" | <br />Rate-per-minute  Limit
 +
| style="color:#333;" | Budget  responsibly with our Rate-per-minute Limit, which will prevent your account  from placing calls to destinations that exceed a per-minute rate of your  choice.
 +
|
 +
|-
 +
| style="vertical-align:bottom; font-weight:bold;" | <br />Recordings
 +
| style="color:#333;" | Upload your  own Recordings and use them to customize your Voicemail as a greeting, or as  your Digital Receptionist menus.
 +
|
 +
|-
 +
| style="vertical-align:bottom; font-weight:bold;" | <br />Referral  Program
 +
| style="color:#333;" | Love your  VoIP.ms services? For every friend you refer, you both receive $10 in VoIP.ms  credits! The more referrals you make, the more credits you earn!
 +
|
 +
|-
 +
| style="vertical-align:bottom; font-weight:bold;" | <br />Reseller  Program
 +
| style="color:#333;" | Our reseller  program will allow you to sell our services at a customizable markup. Set  your own rates, receive payments directly and even whitelabel your own  customer portal with VoIP.ms!
 +
|
 +
|-
 +
| style="vertical-align:bottom; font-weight:bold;" | <br />Ring  Groups
 +
| style="color:#333;" | With our Ring  Groups feature, you will be able to have incoming calls redirected to several  destinations at once. This will allow a call to ring on up to 8 devices, and  4 forwarded numbers, all at the same time.
 +
|
 +
|-
 +
| style="vertical-align:bottom; font-weight:bold;" | <br />Self-serve  Portal
 +
| style="color:#333;" | Our Customer  Portal brings you all of our features and options to the tips of your  fingers. Make any change almost immediately with our feature-rich service!
 +
|
 +
|-
 +
| style="vertical-align:bottom; font-weight:bold;" | <br />Sequences
 +
| style="color:#333;" | Create and  send a series of digit tones as part of an IVR. This is specially useful, for  example, to operate automatic door systems.
 +
|
 +
|-
 +
| style="vertical-align:bottom; font-weight:bold;" | <br />SIP  URI
 +
| style="color:#333;" | A SIP URI is  similar to an e-mail address. Our system will allow you to place SIP to SIP  calls using such schema.
 +
|
 +
|-
 +
| style="vertical-align:bottom; font-weight:bold;" | <br />SMPP
 +
| style="color:#333;" | Send and  receive a high volume of SMS messages through your own dedicated server with  VoIP.ms. Short Message Peer to Peer (SMPP) feature
 +
|
 +
|-
 +
| style="vertical-align:bottom; font-weight:bold;" | <br />SMS/MMS  Messaging Center
 +
| style="color:#333;" | Receive text  and multimedia messages on supported numbers. Read and reply either through  our Customer Portal, or through your supported SIP Device and email.
 +
|
 +
|-
 +
| style="vertical-align:bottom; font-weight:bold;" | <br />Speed  Dial
 +
| style="color:#333;" | Make entries  of your favorite numbers so you can reach them with a simple Speed Dial key.  This is particularly useful to dial certain numbers on a regular basis.
 +
|
 +
|-
 +
| style="vertical-align:bottom; font-weight:bold;" | <br />Sub-accounts
 +
| style="color:#333;" | Register  multiple devices and configure them individually without extra cost using our  Sub-accounts feature.
 +
|
 +
|-
 +
| style="vertical-align:bottom; font-weight:bold;" | <br />T.38  Fax
 +
| style="color:#333;" | Send and  receive faxes using a Fax Machine through an ATA with our Virtual Fax DID  Numbers.
 +
|
 +
|-
 +
| style="vertical-align:bottom; font-weight:bold;" | <br />Time  Conditions
 +
| style="color:#333;" | Decide  whenever you wish to receive calls or when to not be disturbed. No calls  after 10PM? Solved.
 +
|
 +
|-
 +
| style="vertical-align:bottom; font-weight:bold;" | <br />Vanity Toll Free Numbers
 +
| style="color:#333;" | We can help  you obtain that catchy toll-free number that will work best with your brand.
 +
|
 +
|-
 +
| style="vertical-align:bottom; font-weight:bold;" | <br />Virtual  Fax
 +
| style="color:#333;" | Send and  receive faxes through the Customer Portal or Email with our Virtual Fax DID  Numbers.
 +
|
 +
|-
 +
| style="vertical-align:bottom; font-weight:bold;" | <br />Virtual  PRI
 +
| style="color:#333;" | Replace your  conventional PRI and opt in for a more efficient and cost-effective solution.  Our solution is entirely contractless and scales along with your growing  needs.
 +
|
 +
|-
 +
| style="vertical-align:bottom; font-weight:bold;" | <br />Voicemail
 +
| style="color:#333;" | Never miss  another message with our Voicemail feature. This will allow you to set your  own custom greeting so callers know when to reach you before leaving a  voicemail.
 +
|
 +
|-
 +
| style="vertical-align:bottom; font-weight:bold;" | <br />Voicemail  to E-mail
 +
| style="color:#333;" | Receive  voicemails to your e-mail address automatically and immediately once they are  left by your callers.
 +
|
 +
|-
 +
| style="vertical-align:bottom; font-weight:bold;" | <br />Voicemail  Transcription
 +
| style="color:#333;" | Our system  offers the option to transcribe your voicemails from audio to text, for ease  of comprehension.
 +
|
|}
|}

Revision as of 17:29, 21 March 2024

Logo features.png

One of the benefits of having a VoIP.ms account is that not only do you get both origination and termination services, but VoIP.ms also offers a complete solution for your business or home by providing you with many options and features to make your life easier than ever. Most of the Features listed below are completely free with the service and you will not need to pay extra to have these awesome benefits. To fully understand each of these features, you can click on the the feature name to access the specific guide for each topic.


Feature Summary

2-Step Verification 		2-Step Verification is an option that will add an extra layer of security to your account, preventing unauthorized login attempts.

24/7 Customer Support 		If you need help or have any questions, our team of experts will be here to assist via our 24/7/365 Live Chat and Ticket system to reach a quick and efficient resolution.

2FA/TOTP 		As your account security is a priority for us, we offer several options to secure it, including 2FA/TOTP compatible with your favorite Authenticator app.

3-Way Calling 		Talk with two people at the same time with our 3-Way Calling feature. You can use this to add another person to your call, no matter who placed the first call.

A-Z International Calling 		Keep in contact with friends and family members, even if you are miles apart. Call anywhere in the world with VoIP.ms!

API 		With the VoIP.ms API, you can easily integrate VoIP.ms functionality on your website, intranet, extranet or customer portal.

Automatic Billing 		Save time and prevent issues with our Automatic Billing feature, which will allow you to set a minimum balance amount threshold and an amount to deposit when it is reached.

Blacklist Numbers 		Prevent unwanted callers from reaching you. With our robust filtering system, you can use wildcards to block calls from specific numbers to even whole area codes.

Blog 		Our Blog is updated frequently with articles written by our experts to make your life easier with VoIP.ms. Never miss another feature update and learn tips to improve your quality of life!

Bring Your Own Device 		You don't need a proprietary device to use the VoIP.ms service. Our service is compatible with any third party device or app that supports SIP or IAX2 protocols.

Burstable Virtual PRI 		Never miss an incoming call! With Burstable Virtual PRI, any call that exceeds your simultaneous call limits will still reach its destination, preventing them from reaching a busy tone.

Busy Lamp Field (BLF) 		A LED indicator on your device can let you know if another extension is currently available or in use on your phone system.

Call Conference 		Our Call Conference feature allows several people to dial into your phone number to be bridged together in the same conversation. This includes a robust dashboard that allows you to control different aspects of the call in real time.

Call Detail Records 		Obtain detailed information on all your incoming and outgoing calls. Filter them by billing, call type, and answered state. You can access all the calls from your account without any type of limitation on the original date.

Call Encryption SIP TLS/SRTP 		Keep your information safe! This feature allows you to encrypt the communication between your device and our server.

Call Forwarding 		With the Call Forwarding feature, you'll be able to redirect calls from your VoIP.ms number to another external number.

Call Hunting 		Never miss another call! With Call Hunting you'll be able to have incoming calls ring on different destinations, one after another, until it's answered.

Call Parking 		With our call parking feature, you and your team will be able to create parking lots where you can Put your current call on hold and initiate a second or put your current call on hold so you or anyone else from your team can pick up the call from another location.

Call Recording 		Record both your incoming and outgoing calls and manage them directly through the Customer Portal. You'll also be able to download these recordings and/or send them to an email address.

Call Transcription 		With this feature, all your voice calls can be transcribed to text format, and you may opt to receive them in your email inbox. You can either enable the transcription of all your calls or individually select which ones to transcribe.

Call Transfer 		Direct any call to another destination after receiving them. You'll be able to make either blind transfers or attended transfers if your device supports them.

Callback 		With this feature, you can set a number to be called to by our system, in order to receive a dial tone and place outgoing calls through VoIP.ms. This could be useful if you want to place a call and you are not at home or don't have a VoIP device readily available.

CallerID Filtering 		With our robust filtering system, you can use wildcards to block or redirect calls from specific numbers, area codes or countries towards a specific destination.

Calling Queues 		Manage your incoming calls and have your callers or customers wait on a line until an agent picks up the call with our Calling Queue feature.

Channel Partner Program 		VoIP.ms channel partners earn a decent recurring commission while avoiding to deal with the heavy burden of billing the customers themselves.

CNAM Updates 		We can update your CallerID Name on the CNAM Database for your U.S.-based numbers, so your name or company name will appear correctly on outgoing calls.

Community Wiki 		Visit our Wiki page, with hundreds of articles and guides to help you setup and fine-tune your VoIP.ms experience.

DID Portability 		Keep your telephone number when switching from your current provider to us. We make it easy, the transition is as seamless as possible!

Directory Assistance 		Our service allows Canadian customers to call 411 directory assistance for their area.

DISA 		Direct Inward System Access (DISA) allows you to use our system for placing outgoing calls, even if you are far away from any device that is currently connected to our servers.

Do Not Disturb 		Limit interruptions using the Do Not Disturb feature on compatible devices. This feature will reject any incoming calls until disabled.

E911 		Our Enhanced 911 feature will tie a location to your 911 calls, so you can reach the desired dispatcher without inconveniences during an emergency.

Email Notifications 		Get email alerts whenever one of your account's settings is changed, log in from a different browser, make an international call to a new destination for a first time and many more situations. VoIP.ms will let you know!

Foreign IP Guard 		Keep your account safe and prevent login attempts coming from foreign IP addresses unless you authorize them first.

Free Calls Between Customers 		Calls placed from VoIP.ms Customers to VoIP.ms numbers are always free, no matter where you are.

Free Porting 		Bring your already existing number for no extra charge! We offer free porting across U.S. & Canada for Local & Toll-free DID Numbers.

Graphical Usage Reports 		Use your VoIP analysis module to capture and analyze incoming and outgoing calls and graphically display analysis results in bar or pie charts.

HD Calling 		HD Calling delivers a much better sound quality as compared to a typical voice phone call delivered on a landline through the world's analog circuit-switched phone network (PSTN).

Inbound CallerID 		Know who's calling before you pick up the call. We will show the callerID of incoming calls on your device's screen, as well as on your Call Detail Records.

Incoming Calls Failover 		Manipulate the flow of your calls deciding the destination a call will take if your number is busy, if the call is unanswered or if your device is unreachable.

Interactive Voice Response (IVR) 		In a matter of a few clicks, create a simple filter and reduce the number of robocalls you receive.

Internal Extensions 		Assign each of your extensions its own short number so you can make calls to them directly.

Invoice Generation 		Generate an invoice to keep tabs on your spending and deposits within a certain amount of time.

IP Authentication and IAX Support 		Our system allows you to connect your device not only through SIP registration but also using IP Authentication and the IAX Protocol.

IP Restriction 		As your account security is a priority for us, we offer several options to secure it, including restricting the IP address that'll be used to make outgoing calls.

Limit Calls per Countries 		Choose which countries your account will or won't be able to reach with our extensive destination security settings.

Low Balance Threshold Alerts 		Receive an email when your balance gets below a certain amount of your choosing, so you know when it's time to add funds to your account.

Max. Calling Time 		Restrict the length of outgoing your calls to avoid going over your spending limit.

Music on Hold 		We offer several pleasant options to present your callers while they are put on hold during a call.

Outbound CallerID 		Customize your CallerID! Show your DID Number as CallerID during outgoing calls, or any number that you own, such as your cellphone or landline number.

Phonebook 		Make entries of your favorite numbers so you can reach them with a simple Speed Dial key. This is particularly useful to dial certain numbers on a regular basis!

POP Options 		Obtain the best connectivity wherever you are. With over 60 servers to choose over the world, from North America to Europe, VoIP.ms has you covered wherever you are.

POP Restriction 		As your account security is a priority for us, we offer several options to secure it, including restricting the servers that your account can initiate calls from.

Port Out PIN Number 		Protect your number from being ported away without your authorization by placing a port out PIN Number on it. Any port out requests must include this PIN Number in order to be allowed. This option is available for the majority of our numbers in the United States.

Rate-per-minute Limit 		Budget responsibly with our Rate-per-minute Limit, which will prevent your account from placing calls to destinations that exceed a per-minute rate of your choice.

Recordings 		Upload your own Recordings and use them to customize your Voicemail as a greeting, or as your Digital Receptionist menus.

Referral Program 		Love your VoIP.ms services? For every friend you refer, you both receive $10 in VoIP.ms credits! The more referrals you make, the more credits you earn!

Reseller Program 		Our reseller program will allow you to sell our services at a customizable markup. Set your own rates, receive payments directly and even whitelabel your own customer portal with VoIP.ms!

Ring Groups 		With our Ring Groups feature, you will be able to have incoming calls redirected to several destinations at once. This will allow a call to ring on up to 8 devices, and 4 forwarded numbers, all at the same time.

Self-serve Portal 		Our Customer Portal brings you all of our features and options to the tips of your fingers. Make any change almost immediately with our feature-rich service!

Sequences 		Create and send a series of digit tones as part of an IVR. This is specially useful, for example, to operate automatic door systems.

SIP URI 		A SIP URI is similar to an e-mail address. Our system will allow you to place SIP to SIP calls using such schema.

SMPP 		Send and receive a high volume of SMS messages through your own dedicated server with VoIP.ms. Short Message Peer to Peer (SMPP) feature

SMS/MMS Messaging Center 		Receive text and multimedia messages on supported numbers. Read and reply either through our Customer Portal, or through your supported SIP Device and email.

Speed Dial 		Make entries of your favorite numbers so you can reach them with a simple Speed Dial key. This is particularly useful to dial certain numbers on a regular basis.

Sub-accounts 		Register multiple devices and configure them individually without extra cost using our Sub-accounts feature.

T.38 Fax 		Send and receive faxes using a Fax Machine through an ATA with our Virtual Fax DID Numbers.

Time Conditions 		Decide whenever you wish to receive calls or when to not be disturbed. No calls after 10PM? Solved.

Vanity Toll Free Numbers 		We can help you obtain that catchy toll-free number that will work best with your brand.

Virtual Fax 		Send and receive faxes through the Customer Portal or Email with our Virtual Fax DID Numbers.

Virtual PRI 		Replace your conventional PRI and opt in for a more efficient and cost-effective solution. Our solution is entirely contractless and scales along with your growing needs.

Voicemail 		Never miss another message with our Voicemail feature. This will allow you to set your own custom greeting so callers know when to reach you before leaving a voicemail.

Voicemail to E-mail 		Receive voicemails to your e-mail address automatically and immediately once they are left by your callers.

Voicemail Transcription 		Our system offers the option to transcribe your voicemails from audio to text, for ease of comprehension.


If you have more inquires regarding the Features, feel free to contact the support team via the Live Chat or the Ticket system.

Contact Us

Download.jpg
Live Chat Support Download.png [email protected]
Retrieved from "https://wiki.voip.ms/article/Features"
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