Dialfire

From VoIP.ms Wiki

Revision as of 20:59, 17 November 2022

Dialfire

Dialfire instantly turns your browser into a complete outbound call center. Does not require software installation, servers, or phone lines.

With powerful templates that let you create your new campaign in minutes and also customize any aspect of your campaign – even without coding.

• Intuitive user interface
• Powerful predictive dialer with inbound call blending
• Support for small ad-hoc campaigns as well as large multi-step campaigns with millions of contacts

To get your Dialfire account and connect it with your VoIP.ms account use this link: Dialfire & VoIP.ms

VoIP.ms configuration

Connecting Dialfire with your VoIP.ms API

1. First, you should login to your customer portal
2. Once logged in, head to Main menu>>SOAP and REST / JSON API at https://voip.ms/m/api.php
3. Here, you will need to set your API Password and Enable API.
4. You will also need to whitelist Dialfire's IP address by entering 35.204.102.188 and clicking Save IP Addresses

Enabling the VoIP.ms API

Note 1: If you are using the VoIP.ms API with other services, you can enter the Dialfire's IP after the current IP(s) followed by a comma(,) or, 
 allow any by entering 0.0.0.0 (Not recommended).

Note 2: If you forgot the API password you'll need to create a new one. Please note this will affect any current services using our API.

At this point, your VoIP.ms account should be ready to work with Dialfire.

Dialfire configuration

Opening the Dialfire account

To validate the VoIP.ms API configuration and open an account with Dialfire you have to go to this link: Dialfire & VoIP.ms

There you will find a form that will let you confirm the API configuration works and also sign up to the Dialfire service.

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Connecting your DID with Dialfire

Dialfire can be used for outbound calls or, for both inbound and outbound depending on your needs.

Whether you use Dialfire for one service or both, you have to create a line for that DID from the Dialfire GUI.

1. First, you should log into your Dialfire user interface.
2. Once logged in, on the menu on the left look for the option VoIP.ms DIDs.
3. You'll find there the DIDs available in your VoIP.ms account. Locate the DID(s) that you want to use with Dialfire.
4. To use one for outbound only, under Action click on the icon Create outbound-only line.
5. To use one for outbound and inbound, click on the icon Create line with inbound option.

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Assigning the Caller ID

In order to be able to make outgoing calls with Dialfire is necessary to define beforehand what will be the DID that you will use as the Caller ID for calls.

1. First, you have to go to the menu Tasks.
2. Click on the task Call.
3. On the option Assigned Line Caller ID & Inbound select the number that will be your Caller ID number
4. Once you have selected the number, save changes by clicking on the checkmark that is on the top right corner

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 Note 3: If a Caller ID is not defined, attempts to make calls will return the error "A4: a trusted caller-id is required".

Verifying a number manually

When you create an outbound & inbound line from the VoIP.ms DIDs section the DID gets automatically verified for outbound calling. However, you can still verify numbers manually from the section Phone numbers by clicking on the button that is on the top right corner and then on Register existing phone number.

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On this screen, you can enter the number that you want to verify and start the verification using one of the 3 options available:

1. '1. Existing phone or PBX:You can use this line as caller ID in outbound calls. Make sure you can personally take the verification call in order to receive the verification code.
2. 2. PSTN Dial-in: Choose this option to use an existing phone line, e.g. from your office phone, as caller ID and/or to receive incoming calls in the dialer platform. Ensure to forward all calls to your existing number to our gateway number

Guide Links

Softphone.Pro Help: Knowledge Base

Softphone.Pro Contact: Contact Us