XCALLY

From VoIP.ms Wiki

Revision as of 22:24, 11 August 2022

XCALLY is an innovative Omni Channel solution that integrates Asterisk™ with the Shuttle and Motion technologies, developed in the Xenialab research center. The solution is one of the best Contact Center management platform for multi-channel - voice, chat, email, SMS, fax, and custom channels (social, video ...) - through standard APIs. XCALLY is currently used in over 50 countries, thanks to its ease of installation, setup, and use.

VoIP.ms configuration

The first thing is adjusting the Device type. To do so please navigate to Main Menu → Account settings → Inbound Settings and make sure that the Protocol for Inbound DIDs is set to “SIP” and that the Device type is set to “IP PBX Server” and apply any changes made.

Then you need to make sure that the DIDs ordered are linked to your account. To do so navigate to DID Numbers / Manage DID(s). Click on the Edit DID icon and make sure that the routing points to SIP/IAX and your main account.

Collecting XCALLY Configuration Settings

In order to be able to register and operate the trunk in XCALLY you msut gather some information that will be needed in the configuration of the trunk in XCALLY.

• Username: The username for registering the trunk can be found under Main Menu → Account Information
• Password: The trunk password can be found in the email you received from VoIP.ms during the registration process. You can also change the password by navigating to Main Menu → Account Settings → Security.
• DID numbers: The DID numbers can be seen by navigating to DID Numbers → Manage DID(s)
• Registrar: Go to Main Menu → Account Settings → Default DID Routing. From here make note of the selected server. In this example, the server is sanjose2.voip.ms.

Configuring the Trunk in XCALLY

Adding the Trunk Go to “Tools” and click “Trunks”. In this screen, click on the plus (+) icon you will see on the bottom right corner.

A “New trunk” screen will be prompted. On this, enter the following information:

• Name: VoIP.ms or any name of your choice
• Host: sanjose2.voip.ms or any of the multiple VoIP.ms servers
• Secret: Your SIP account password
• Default user: 100000 (Your main account or sub-account User ID
• Registry: 100000:[email protected] (Replaces with the SIP user ID, password and VoIP.ms server of your choice)
• Description: Any description of your choice

Once you have filled in these fields, click on “Add trunk” at the end of the window. At this point, if you refresh the registration status on the Home page of the VoIP.ms customer portal you should see your Trunk appear as Registered.

Additional trunk settings

To ensure the proper function of the XCALLY trunk registered in VoIP.ms is also necessary to change some settings in the advanced configuration of the trunk. For this, in the Trunks section of the XCALLY interface click on the three vertical dots on the right of the trunk, click on Edit Trunk and then click on the tab Advanced.

On this screen, set the following settings as follows:

• From Domain: sanjose2.voip.ms or any of the multiple VoIP.ms servers (make sure to use the same where the trunk is registered)
• From User: 100000 (Your main account or sub-account User ID)
• Trust Remote Part ID: Yes
• Send Remote Party ID Header: Yes

Make sure to click on Save when done.

Outbound Routes

Configuring Outbound routes in the XCALLY solution is a simple. Here we will show how to create a standard outbound route for local calls to the USA and Canada.

In the XCALLY interface go to “Voice” and click “Outbound Routes”. In this screen, click on the plus (+) icon you will see on the bottom right corner.

A “New Outbound Route” screen will be prompted. On this, enter the following information and click on Add Outbound Route when done:

• Phone number: _NXXNXXXXXX (This pattern allows dialing 10 digits local numbers from US and CAN. To see other examples check our Dialing patterns article
• Context: from-sip
• Alias: Any alias of your choice
• Description: Any description of your choice

  Important: Always set an underscore (_) before the pattern.

  The options Recording and Cut Digits are optional. Refer to XCALLY's documentation for more details about these options.

Additional configuration

Once the Outbound Route is added, you need to set up the outbound application of this. For this, in the Outbound Routes section of the XCALLY interface click on the three vertical dots on the right of your Outbound Route, click on Edit Outbound Route and go to the tab Actions.

There, under Application List you will see 2 options. You have to drag the option Outbound Dial and drop it under Drag & Drop Routing.

Once this is done, click on it and on Trunk select the VoIP.ms trunk, and on Caller ID enter your name and number in the format "Name" <123456789>.

Click on Save when done.

  Important: Please note the Caller ID name works only for calls to Canada. 
  To display a name on calls to the US is necessary request a CNAM update via ticket or email to [mailto: supportvoip