User:Joseph.voip.ms/Sandbox

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-	[[File:Finances.png|thumb|none|700px]]	+	In this entry we will discuss International Calls. International calls are numbers that are outside US48 and Canada.
		+	Within VoIP.MS we consider as '''international calls''' any call which destination is out from US/48 and Canada
-	This guide will lead you across the '''Finances''' section of your customer portal, to learn and understand the different options available there.	+	== Placing Calls ==
-	== Account Balance ==	+	When you try to reach an International Number, you must follow these instructions:
-	Here you see your current balance, below at ''' Incoming DID charges''' are listed the '''upcoming''' monthly fee charges. As per the image below, you see:	+	In your voip.ms account you will be able to choose from 2 different dialing modes ('''Customer Portal >> Main Menu >> Account Settings >> General'''.)
-	*Tomorrow	+	- '''North America (NANPA)''': You'll need to use the 00 or 011 prefix to call international numbers.
-	*Next 3 Days	+	- '''E164''' : You dial numbers by using country code first, you don't need to send the 00 or 011 prefix to call international numbers.
-	*Next 7 Days	+
-	[[File:FinancesAccountBalance.png|thumb|none|500px|Account balance]]
-	In the sample you see that "Next 3 Days" and "Next 7 Days" shows the same amount, that doesn't mean it will be charged twice, it means that in the next 3 days that amount will be charged, but that is also included in the next 7 days. In other scenarios the amount can be different between them.	+	<div><ul>
		+	<li style="display: inline-block;"> [[File:AccountSettingsMenu.png|thumb|none|800px|Account settings]] </li>
		+	<li style="display: inline-block;"> [[File:Dialing Mode.jpg|thumb|none|650px|International's dialing mode]] </li>
		+	</ul></div>
-	== Add Funds ==	+	* Please be sure International calls are enabled on your account, to enable them (''' Go to your Customer Portal >> Main Menu >> Account Settings >> Account Restrictions''').
-	As the name describes it, this section is to add funds into your account. Adding funds is a simple procedure, you just need to click [https://www.voip.ms/m/payment.php Finances --> Add Funds] in the customer portal.	+	- Please select the option "Yes - International Calls Enabled"
-	[[File:FinancesAddFunds.png|thumb|none|500px|Add Funds]]	+	[[File:Allow Inter.jpg|thumb|none|600px|International call enabled/disabled]]
		+
-	Make a payment with any of the available payment options such as Credit Card or Paypal, the minimum to add is '''$25 USD'''.	+	* If you want to place an International Call, make sure that you are properly dialing the number.
-	Contact VoIP.ms staff for the information needed to send a payment using Bank Wire if required.	+	* '''International Call''' : 00 or 011 + Country Code + Area Code + Number
-	== Transaction History ==	+	-011 - US exit code; must be dialed first for all international calls made from the USA or Canada
		+	- country code
		+	- area code - 2 - 3 digit area codes (if it's required)
		+	- phone number - 7 - 8 digits; area code + number total 10 digits
-	In this section you can see the transactions of your account, unlike the CDR, it is not limited to 90 days. This menu shows '''only''' deposits, Monthly DID's charges, VFax and E911, it '''does not''' show "Communication charges" (incoming and outgoing charges.)	+	== Troubleshooting ==
-	[[File:FinancesTransHist.png|thumb|none|500px|Transaction History]]	+	If your International Call does not connect, please trying doing this:
-	To use it:
-	<br />1) Select the "From" date
-	<br />2) Specifically pick the date, if you need, you can also change the "To" date
-	<br />3) Click the "Show" button to generate the report.
-	== Generate Invoice ==	+	* Verify that you have Allowed the call to this country ('''Customer Portal >> Main Menu >> Account Settings >> Account Restrictions''').
-	Since VoIP.ms doesn't provide monthly bills, if you need one this is the option you need to use. To generate an invoice you need to select a date range and after that click on '''Get Invoice'''
-	[[File:FinancesGenerateInvoice.png|thumb|none|500px|Generate Invoice]]	+	<div><ul>
		+	<li style="display: inline-block;"> [[File:Allow Inter Count 1.jpg|thumb|none|500px|Account restrictions]] </li>
		+	<li style="display: inline-block;"> [[File:Allow Inter Count.jpg|thumb|none|410px|Allow Calls to Countries]] </li>
		+	</ul></div>
-	To use it:
-	<br />1) Select the "From" date
-	<br />2) Specifically pick the date, if you need, you can also change the "To" date
-	<br />3) Click the "Show" button to generate the report.
-	The difference with this one is that it will show '''"Communication Charges" ''' which are the the charges for calls (incoming and outgoing depending on the case). It will also show CNAM Lookup charges (which are made only if you enable "CNAM Lookup" in your DID number)	+	* Try reaching this number with our Value or Premium route ( '''Customer Portal >> Main Menu >> Account Settings >> Account Routing''').
-	[[File:FinancesInvoice.png|thumb|none|500px|Invoice]]
-	== Canadian Invoice ==	+	[[File:Value Premium.jpg|thumb|none|500px|International value / premium]]
-	The Canadian Invoice is similar to [[Finances#Transaction_History | Transaction History]] since it only shows deposits and monthly charges (This page '''doesn't''' show Communication charges)
-	[[File:FinancesCanadianInvoice.png|thumb|none|500px|Generate Canadian Invoice]]	+	* Trying with 033 and 044 (Value and Premium Prefix) E.G 044+ Your Number.
-	To use it:
-	<br />1) Select the "From" date
-	<br />2) Specifically pick the date, if you need, you can also change the "To" date
-	<br />3) Click the "Show" button to generate the report.
-	[[File:CanadianInvoice.png|thumb|none|500px|Canadian Invoice]]	+	* Make sure you are sending a valid 10 digit CallerID number, for main account: ( '''Customer Portal >> Main Menu >> Account Settings >> General Tab, CallerID Number''') for a sub account: ( '''Customer Portal >> Sub Accounts >> Manage Sub Accounts >> Edit, CallerID Number''')
-	The Canadian invoice also includes the Tax registration numbers and the details of the tax charges made. This is specially useful for Canadian Customers that need that specific information. This page '''doesn't''' show other charges.
-	== DID Billing ==	+	* Check in our "Rates" section for the number. Please note there are some numbers that can't be reached by our network. Go to your Customer Portal >> Rates >> Check Rates Online and search by Country or Prefix.
-	This section provides you information about your DID's billing plan, rates, Next billing's date, [[Changing_DID_Billing_Plan | change DID's billing plan]] and delete DID's from your account.
-	[[File:FinancesDIDBilling.png|thumb|none|700px|DID Billing]]	+	*Please note that International Toll Free numbers cannot be reached from our service.
-	<br />1.- DID's Rate center and number: Basic information of your DIDs, also shows the DID's note (if you set it) placing the mouse over the " i " icon.	+
-	<br />2.- DID's billing information: Indicates if your DID is at per minute  or flat rate plan and the monthly /per minute fee.	+	* If you are using a PBX you will probably need to review your outbound routes and dial plan in the PBX or Asterisk system.
-	<br />3.- The date when you ordered the DID and it's next billing date.	+
-	<br />4.- By clicking on that icon you can switch between billing plans, this is doable once a month and some DID numbers (Like international or Toll Free numbers) are not available to change billing plan.	+
-	<br />5.- The red X icon serves to delete the DID number from your account	+	* If the issue persists, please don't hesitate to contact us.
		+
		+	[[category:guides]]

---

Revision as of 19:29, 2 June 2017

In this entry we will discuss International Calls. International calls are numbers that are outside US48 and Canada. Within VoIP.MS we consider as international calls any call which destination is out from US/48 and Canada

Placing Calls

When you try to reach an International Number, you must follow these instructions:

In your voip.ms account you will be able to choose from 2 different dialing modes (Customer Portal >> Main Menu >> Account Settings >> General.)

    - North America (NANPA): You'll need to use the 00 or 011 prefix to call international numbers.
    - E164 : You dial numbers by using country code first, you don't need to send the 00 or 011 prefix to call international numbers. 

• Please be sure International calls are enabled on your account, to enable them ( Go to your Customer Portal >> Main Menu >> Account Settings >> Account Restrictions).

    - Please select the option "Yes - International Calls Enabled"

• If you want to place an International Call, make sure that you are properly dialing the number.

 * International Call : 00 or 011 + Country Code + Area Code + Number 

                -011 - US exit code; must be dialed first for all international calls made from the USA or Canada
                     - country code 
                     - area code - 2 - 3 digit area codes (if it's required)
                     - phone number - 7 - 8 digits; area code + number total 10 digits

Troubleshooting

If your International Call does not connect, please trying doing this:

• Verify that you have Allowed the call to this country (Customer Portal >> Main Menu >> Account Settings >> Account Restrictions).

• Try reaching this number with our Value or Premium route ( Customer Portal >> Main Menu >> Account Settings >> Account Routing).

• Trying with 033 and 044 (Value and Premium Prefix) E.G 044+ Your Number.

• Make sure you are sending a valid 10 digit CallerID number, for main account: ( Customer Portal >> Main Menu >> Account Settings >> General Tab, CallerID Number) for a sub account: ( Customer Portal >> Sub Accounts >> Manage Sub Accounts >> Edit, CallerID Number)

• Check in our "Rates" section for the number. Please note there are some numbers that can't be reached by our network. Go to your Customer Portal >> Rates >> Check Rates Online and search by Country or Prefix.

• Please note that International Toll Free numbers cannot be reached from our service.

• If you are using a PBX you will probably need to review your outbound routes and dial plan in the PBX or Asterisk system.

• If the issue persists, please don't hesitate to contact us.